Quick answers
- Where is Sunterra Springs Springfield?
- 4935 S National Ave, Springfield, MO 65810, in Greene County, Missouri.
- What is the phone number of Sunterra Springs Springfield?
- (417) 720-8050, as listed by Medicare (CMS).
- What is the Medicare star rating of Sunterra Springs Springfield?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Sunterra Springs Springfield been fined?
- Medicare lists no fines for Sunterra Springs Springfield, but 1 payment denial.
- What did inspectors find at Sunterra Springs Springfield?
- In its last three inspection cycles (July 29, 2021 to June 2, 2025), Medicare lists 25 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (July 29, 2021 to June 2, 2025), Sunterra Springs Springfield had 25 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). It had 1 Medicare payment denial (the latest began June 2, 2025) and no fines. Nurse staffing is 3.96 hours per resident per day; the Missouri average is 3.40 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: June 2, 2025 — 11 health citations
Inspections in this cycle: June 2, 2025 (standard health inspection).
Show 11 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0607 Level E
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0921 Level E
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0678 Level D
“Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
Previous cycle: November 9, 2023 — 9 health citations
Inspections in this cycle: November 9, 2023 (standard health inspection); March 4, 2025 (complaint investigation); June 2, 2025 (complaint investigation).
Show 9 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0678 Level E
“Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: July 29, 2021 — 5 health citations
Inspections in this cycle: July 29, 2021 (standard health inspection); August 5, 2024 (complaint investigation).
Show 5 citations (levels A to F, no actual harm)
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0806 Level D
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (6)
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0222 Level F
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0321 Level F
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
Fines and payment denials
Total fines over about the last three years: $0 (0 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| June 2, 2025 | Payment denial | from September 2, 2025, 4 days |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Missouri | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.22 | 0.46 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.84 | 0.68 | 0.86 |
| Nurse aide hours per resident per day | 1.90 | 2.26 | 2.35 |
| Total nurse staff hours per resident per day | 3.96 | 3.40 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.38 | 2.96 | 3.43 |
| RN hours per resident per day on the weekend | 1.04 | 0.32 | 0.48 |
| Nursing staff turnover (per year) | 63.5% | 56.9% | 45.3% |
| RN turnover (per year) | 72.7% | 50.0% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.7 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 4 nursing homes: Sunterra Springs.
Legal business name: Sunterra Springfield Oc LLC.
Owners and managers Medicare lists (13)
| Name | Role | Share | Since |
|---|---|---|---|
| RMC Enterprises LLC | Direct owner | NOT APPLICABLE | April 1, 2025 |
| Ball Ventures LLC | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| BV Operations LLC. | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| BV Pac Holdings LLC | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| DLB Legacy LLC | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| Rmce Operations LLC | Indirect owner | NOT APPLICABLE | March 15, 2026 |
| Ball, Allen | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| Ball, Connie | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| Bangerte, Nathan | Indirect owner | NOT APPLICABLE | March 28, 2025 |
| Bangerter, Dee | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| Bangerter, Edward | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| Bangerter, Johnathan | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| Shrader, Richard | Indirect owner | NOT APPLICABLE | March 28, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 38 |
| Average residents per day | 36.8 |
| Takes part in | Medicare |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Sunterra Springs |
| Legal business name | Sunterra Springfield Oc LLC |
| First approved by Medicare/Medicaid | 2018-08-23 |
| Resident and family councils | None |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 4935 S National Ave, Springfield, MO 65810 |
| County | Greene County |
| State | Missouri |
| Phone | (417) 720‑8050 |
| CMS Certification Number | 265871 |
| Name in Medicare records | SUNTERRA SPRINGS SPRINGFIELD |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Birch Pointe Health and Rehabilitation1.7 mi · Springfield, MO · 2 of 5 stars
- Cox Medical Centers Meyer Orthopedic and Surgical1.9 mi · Springfield, MO · 5 of 5 stars
- The Neighborhoods at Quail Creek2.1 mi · Springfield, MO · 3 of 5 stars
- Springfield Villa2.3 mi · Springfield, MO · 1 of 5 stars
- Spring Valley Health & Rehabilitation Center2.6 mi · Springfield, MO · 2 of 5 stars
Nearest hospital emergency rooms
- Cox Medical Centers1.3 mi · Springfield, MO · Acute Care Hospital
- Mercy Hospital Springfield3.6 mi · Springfield, MO · Acute Care Hospital
- Lakeland Behavioral Health System5.7 mi · Springfield, MO · Psychiatric Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13