Quick answers
- Where is Sunterra Springs Independence?
- 19200 E 37th Terrace S, Independence, MO 64057, in Jackson County, Missouri.
- What is the phone number of Sunterra Springs Independence?
- (816) 335-3008, as listed by Medicare (CMS).
- What is the Medicare star rating of Sunterra Springs Independence?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Sunterra Springs Independence been fined?
- Medicare lists no fines for Sunterra Springs Independence.
- What did inspectors find at Sunterra Springs Independence?
- In its last three inspection cycles (September 29, 2021 to February 10, 2025), Medicare lists 22 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (September 29, 2021 to February 10, 2025), Sunterra Springs Independence had 22 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.05 hours per resident per day; the Missouri average is 3.40 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: February 10, 2025 — 3 health citations
Inspections in this cycle: February 10, 2025 (standard health inspection).
Show 3 citations (levels A to F, no actual harm)
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
F0725 Level D
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: June 8, 2023 — 11 health citations
Inspections in this cycle: June 8, 2023 (standard health inspection); December 10, 2024 (complaint investigation).
Show 11 citations (levels A to F, no actual harm)
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0607 Level E
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0655 Level E
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0678 Level E
“Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.”
F0847 Level E
“Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.”
F0848 Level E
“Provide a neutral and fair arbitration process and agree to arbitrator and venue.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0661 Level D
“Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
Earlier cycle: September 29, 2021 — 8 health citations
Inspections in this cycle: September 29, 2021 (standard health inspection); December 26, 2023 (complaint investigation).
Show 8 citations (levels A to F, no actual harm)
F0609 Level E
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0730 Level E
“Observe each nurse aide's job performance and give regular training.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0602 Level D
“Protect each resident from the wrongful use of the resident's belongings or money.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0678 Level D
“Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (10)
K0351 Level F
“Install an approved automatic sprinkler system.”
K0900 Level F
“Meet Health Care Facilities Code mechanical requirements.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0222 Level F
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0341 Level E
“Install a fire alarm system that can be heard throughout the facility.”
K0351 Level E
“Install an approved automatic sprinkler system.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Missouri | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.03 | 0.46 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.90 | 0.68 | 0.86 |
| Nurse aide hours per resident per day | 2.13 | 2.26 | 2.35 |
| Total nurse staff hours per resident per day | 4.05 | 3.40 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.41 | 2.96 | 3.43 |
| RN hours per resident per day on the weekend | 0.76 | 0.32 | 0.48 |
| Nursing staff turnover (per year) | 67.4% | 56.9% | 45.3% |
| RN turnover (per year) | 85.7% | 50.0% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.7 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 4 nursing homes: Sunterra Springs.
Legal business name: Sunterra Independence Oc LLC.
Owners and managers Medicare lists (13)
| Name | Role | Share | Since |
|---|---|---|---|
| RMC Enterprises LLC | Direct owner | NOT APPLICABLE | April 1, 2025 |
| Ball Ventures LLC | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| BV Operations LLC. | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| BV Pac Holdings LLC | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| DLB Legacy LLC | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| Rmce Operations LLC | Indirect owner | NOT APPLICABLE | March 15, 2026 |
| Ball, Allen | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| Ball, Connie | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| Bangerte, Nathan | Indirect owner | NOT APPLICABLE | March 28, 2025 |
| Bangerter, Dee | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| Bangerter, Edward | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| Bangerter, Johnathan | Indirect owner | NOT APPLICABLE | April 1, 2025 |
| Shrader, Richard | Indirect owner | NOT APPLICABLE | March 28, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 38 |
| Average residents per day | 37.8 |
| Takes part in | Medicare |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Sunterra Springs |
| Legal business name | Sunterra Independence Oc LLC |
| First approved by Medicare/Medicaid | 2017-11-17 |
| Resident and family councils | None |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 19200 E 37th Terrace S, Independence, MO 64057 |
| County | Jackson County |
| State | Missouri |
| Phone | (816) 335‑3008 |
| CMS Certification Number | 265864 |
| Name in Medicare records | SUNTERRA SPRINGS INDEPENDENCE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Villages of Jackson Creek0.5 mi · Independence, MO · 2 of 5 stars
- Monterey Park Rehabilitation & Health Care Center1.3 mi · Independence, MO · 5 of 5 stars
- Ignite Medical Resort Blue Springs1.5 mi · Blue Springs, MO · 5 of 5 stars
- Heritage Wellness & Rehabilitation2.0 mi · Independence, MO · 1 of 5 stars
- The Rehabilitation Center of Independence2.5 mi · Independence, MO · 2 of 5 stars
Nearest hospital emergency rooms
- Centerpoint Medical Center0.6 mi · Independence, MO · Acute Care Hospital
- St Mary's Medical Center5.4 mi · Blue Springs, MO · Acute Care Hospital
- University Health Lakewood Medical Center5.8 mi · Kansas City, MO · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13