Quick answers
- Where is Sunharbor Manor?
- 255 Warner Avenue, Roslyn Heights, NY 11577, in Nassau County, New York.
- What is the phone number of Sunharbor Manor?
- (516) 621-5400, as listed by Medicare (CMS).
- What is the Medicare star rating of Sunharbor Manor?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Sunharbor Manor been fined?
- Medicare lists no fines for Sunharbor Manor.
- What did inspectors find at Sunharbor Manor?
- In its last three inspection cycles (November 5, 2019 to March 21, 2024), Medicare lists 27 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 5, 2019 to March 21, 2024), Sunharbor Manor had 27 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.64 hours per resident per day; the New York average is 3.69 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: March 21, 2024 — 10 health citations
Inspections in this cycle: March 21, 2024 (standard health inspection).
Show 10 citations (levels A to F, no actual harm)
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0660 Level D
“Plan the resident's discharge to meet the resident's goals and needs.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0791 Level D
“Provide or obtain dental services for each resident.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: May 25, 2022 — 8 health citations
Inspections in this cycle: May 25, 2022 (standard health inspection).
Show 8 citations (levels A to F, no actual harm)
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0888 Level E
“Ensure staff are vaccinated for COVID-19”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0732 Level B
“Post nurse staffing information every day.”
Earlier cycle: November 5, 2019 — 9 health citations
Inspections in this cycle: November 5, 2019 (standard health inspection); March 21, 2024 (complaint investigation).
Show 9 citations (levels A to F, no actual harm)
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0711 Level D
“Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0813 Level C
“Have a policy regarding use and storage of foods brought to residents by family and other visitors.”
F0640 Level B
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (21)
K0161 Level F
“Use approved construction type or materials.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0225 Level E
“Have stairways and smokeproof enclosures used as exits that meet safety requirements.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0761 Level E
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0271 Level D
“Have exits that are accessible at all times.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0331 Level D
“Construct fire resistant interior walls.”
K0901 Level D
“Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
K0161 Level F
“Use approved construction type or materials.”
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0351 Level E
“Install an approved automatic sprinkler system.”
K0531 Level D
“Have elevators that firefighters can control in the event of a fire.”
K0353 Level C
“Inspect, test, and maintain automatic sprinkler systems.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
K0918 Level C
“Have generator or other power source capable of supplying service within 10 seconds.”
K0161 Level B
“Use approved construction type or materials.”
K0271 Level B
“Have exits that are accessible at all times.”
K0372 Level B
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | New York | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.52 | 0.73 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.94 | 0.76 | 0.86 |
| Nurse aide hours per resident per day | 2.18 | 2.20 | 2.35 |
| Total nurse staff hours per resident per day | 3.64 | 3.69 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.25 | 3.20 | 3.43 |
| RN hours per resident per day on the weekend | 0.37 | 0.49 | 0.48 |
| Nursing staff turnover (per year) | 29.7% | 40.3% | 45.3% |
| RN turnover (per year) | 28.9% | 39.6% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 7 nursing homes: The Sherman Family.
Legal business name: Sunharbor Acquisition I LLC.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Sherman, Israel | Direct owner | 50% | March 27, 2006 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 266 |
| Average residents per day | 254.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | The Sherman Family |
| Legal business name | Sunharbor Acquisition I LLC |
| First approved by Medicare/Medicaid | 1975-07-15 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 255 Warner Avenue, Roslyn Heights, NY 11577 |
| County | Nassau County |
| State | New York |
| Phone | (516) 621‑5400 |
| CMS Certification Number | 335559 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Northwell Health Stern Family Center for Rehabilit3.2 mi · Manhasset, NY · 5 of 5 stars
- Highfield Gardens Care Center of Great Neck3.3 mi · Great Neck, NY · 4 of 5 stars
- The Grand Rehabilitation and Nursing at Great Neck4.0 mi · Great Neck, NY · 4 of 5 stars
- Sands Point Center for Rehab & Nursing4.0 mi · Port Washington, NY · 4 of 5 stars
- Parker Jewish Institute for Health Care & Rehab4.1 mi · New Hyde Park, NY · 5 of 5 stars
Nearest hospital emergency rooms
- St Francis Hospital - The Heart Center1.6 mi · Roslyn, NY · Acute Care Hospital
- North Shore University Hospital3.2 mi · Manhasset, NY · Acute Care Hospital
- Long Island Jewish Medical Center4.1 mi · New Hyde Park, NY · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13