Quick answers
- Where is Stevens Point Health Services?
- 1800 Sherman Ave, Stevens Point, WI 54481, in Portage County, Wisconsin.
- What is the phone number of Stevens Point Health Services?
- (715) 344-1800, as listed by Medicare (CMS).
- What is the Medicare star rating of Stevens Point Health Services?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Stevens Point Health Services been fined?
- Medicare lists no fines for Stevens Point Health Services.
- What did inspectors find at Stevens Point Health Services?
- In its last three inspection cycles (April 18, 2023 to July 23, 2025), Medicare lists 48 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (April 18, 2023 to July 23, 2025), Stevens Point Health Services had 48 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.77 hours per resident per day; the Wisconsin average is 4.25 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: July 23, 2025 — 8 health citations
Inspections in this cycle: July 23, 2025 (standard health inspection).
Show 8 citations (levels A to F, no actual harm)
F0628 Level E
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0605 Level D
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: May 8, 2024 — 23 health citations
Inspections in this cycle: May 8, 2024 (standard health inspection); November 6, 2024 (complaint investigation); February 11, 2025 (complaint investigation); April 8, 2025 (complaint investigation); June 13, 2025 (complaint investigation).
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 22 less serious citations (levels A to F)
F0801 Level F
“Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0882 Level F
“Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0806 Level E
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0810 Level D
“Provide special eating equipment and utensils for residents who need them and appropriate assistance.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0868 Level C
“Have the Quality Assessment and Assurance group have the required members and meet at least quarterly”
Earlier cycle: April 18, 2023 — 17 health citations
Inspections in this cycle: April 18, 2023 (standard health inspection); January 8, 2024 (complaint investigation); February 12, 2024 (complaint investigation); May 8, 2024 (complaint investigation); August 13, 2024 (complaint investigation).
Show 17 citations (levels A to F, no actual harm)
F0553 Level E
“Allow resident to participate in the development and implementation of his or her person-centered plan of care.”
F0712 Level E
“Ensure that the resident and his/her doctor meet face-to-face at all required visits.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (20)
E0020 Level F
“Establish policies and procedures including evacuation.”
E0039 Level F
“Conduct testing and exercise requirements.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0521 Level F
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0916 Level F
“Have a battery powered remote alarm panel in a location accessible by operating personnel.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
E0006 Level F
“Conduct risk assessment and an All-Hazards approach.”
E0035 Level F
“Provide family notifications of emergency plan.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0919 Level F
“Meet requirements for the use of electrical equipment.”
K0271 Level E
“Have exits that are accessible at all times.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0521 Level E
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0912 Level D
“Have power receptacles that are properly grounded.”
K0521 Level F
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0511 Level F
“Have properly installed electrical wiring and gas equipment.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Wisconsin | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.96 | 0.98 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.68 | 0.65 | 0.86 |
| Nurse aide hours per resident per day | 2.13 | 2.61 | 2.35 |
| Total nurse staff hours per resident per day | 3.77 | 4.25 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.38 | 3.75 | 3.43 |
| RN hours per resident per day on the weekend | 0.63 | 0.66 | 0.48 |
| Nursing staff turnover (per year) | 51.7% | 46.7% | 45.3% |
| RN turnover (per year) | 63.2% | 40.1% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 57 nursing homes: North Shore Healthcare.
Legal business name: NSH Stevens Point LLC.
Owners and managers Medicare lists (10)
| Name | Role | Share | Since |
|---|---|---|---|
| NSHR Operations LLC | Direct owner | 100% | October 1, 2019 |
| Arrowhead 123 LLC | Indirect owner | 10% | October 1, 2019 |
| The Lane Morrell Bowen Trust | Indirect owner | 10% | October 1, 2019 |
| Mills, David | Indirect owner | 18% | October 1, 2019 |
| Cibc Bank USA | Management company (operational or managerial control) | NOT APPLICABLE | December 31, 2024 |
| Cliftonlarsonallen | Management company (operational or managerial control) | NOT APPLICABLE | December 1, 2019 |
| Continuum Therapy Partners LLC | Management company (operational or managerial control) | NOT APPLICABLE | March 1, 2025 |
| North Shore Healthcare LLC | Management company (operational or managerial control) | NOT APPLICABLE | December 1, 2019 |
| NSH Rehab LLC | Management company (operational or managerial control) | NOT APPLICABLE | March 1, 2025 |
| Wipfli LLP | Management company (operational or managerial control) | NOT APPLICABLE | February 1, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 50 |
| Average residents per day | 41.6 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | North Shore Healthcare |
| Legal business name | NSH Stevens Point LLC |
| First approved by Medicare/Medicaid | 1984-03-01 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1800 Sherman Ave, Stevens Point, WI 54481 |
| County | Portage County |
| State | Wisconsin |
| Phone | (715) 344‑1800 |
| CMS Certification Number | 525353 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Timber Ridge Health and Rehabilitation1.0 mi · Stevens Point, WI · 4 of 5 stars
- Edenbrook of Wisconsin Rapids12 mi · Wisconsin Rapids, WI · 4 of 5 stars
- Wisconsin Rapids Health Services14 mi · Wisconsin Rapids, WI · 2 of 5 stars
- Edgewater Haven Nursing Home17 mi · Port Edwards, WI · 5 of 5 stars
- WI Veterans Hm Ainsworth Hall25 mi · King, WI · 4 of 5 stars
Nearest hospital emergency rooms
- Aspirus Stevens Point Hospital & Clinics, Inc.2.4 mi · Stevens Point, WI · Acute Care Hospital
- Aspirus Riverview Hospital & Clinics Inc15 mi · Wisconsin Rapids, WI · Acute Care Hospital
- Thedacare Medical Center-Waupaca27 mi · Waupaca, WI · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13