Quick answers
- Where is Sterling Village?
- 18 Dana Hill Road, Sterling, MA 01564, in Worcester County, Massachusetts.
- What is the phone number of Sterling Village?
- (978) 422-5111, as listed by Medicare (CMS).
- What is the Medicare star rating of Sterling Village?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Sterling Village been fined?
- Medicare lists no fines for Sterling Village.
- What did inspectors find at Sterling Village?
- In its last three inspection cycles (June 15, 2023 to December 22, 2025), Medicare lists 12 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (June 15, 2023 to December 22, 2025), Sterling Village had 12 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.74 hours per resident per day; the Massachusetts average is 3.94 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 22, 2025 — 3 health citations
Inspections in this cycle: December 22, 2025 (standard health inspection).
Show 3 citations (levels A to F, no actual harm)
F0690 Level E
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
Previous cycle: September 4, 2024 — 4 health citations
Inspections in this cycle: September 4, 2024 (standard health inspection).
Show 4 citations (levels A to F, no actual harm)
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0641 Level B
“Ensure each resident receives an accurate assessment.”
Earlier cycle: June 15, 2023 — 5 health citations
Inspections in this cycle: June 15, 2023 (standard health inspection); February 21, 2024 (complaint investigation).
Show 5 citations (levels A to F, no actual harm)
F0694 Level E
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0691 Level D
“Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (4)
K0311 Level D
“Have an enclosure around a vertical opening shaft.”
K0311 Level D
“Have an enclosure around a vertical opening shaft.”
K0311 Level E
“Have an enclosure around a vertical opening shaft.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Massachusetts | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.43 | 0.66 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.11 | 0.97 | 0.86 |
| Nurse aide hours per resident per day | 2.20 | 2.31 | 2.35 |
| Total nurse staff hours per resident per day | 3.74 | 3.94 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.26 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.21 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 27.9% | 37.6% | 45.3% |
| RN turnover (per year) | 14.3% | 42.7% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Sterling Village LLC.
Owners and managers Medicare lists (5)
| Name | Role | Share | Since |
|---|---|---|---|
| Carroll, Mark | Direct owner | 25% | April 1, 2010 |
| D'urso, Sean | Direct owner | 25% | April 1, 2010 |
| Morgan, Joseph | Direct owner | 25% | April 1, 2010 |
| Sullivan, James | Direct owner | 25% | April 1, 2010 |
| Village Square, LLC | Management company (operational or managerial control) | NOT APPLICABLE | April 1, 2010 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 143 |
| Average residents per day | 133.5 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – partnership |
| Legal business name | Sterling Village LLC |
| First approved by Medicare/Medicaid | 1990-07-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 18 Dana Hill Road, Sterling, MA 01564 |
| County | Worcester County |
| State | Massachusetts |
| Phone | (978) 422‑5111 |
| CMS Certification Number | 225452 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Oakdale Rehabilitation & Skilled Nursing Center1.0 mi · West Boylston, MA · 4 of 5 stars
- Holden Rehabilitation & Nursing Center5.2 mi · Holden, MA · 4 of 5 stars
- Knollwood Nursing Center6.4 mi · Worcester, MA · 5 of 5 stars
- River Terrace Rehabilitation and Healthcare Center6.9 mi · Lancaster, MA · 5 of 5 stars
- Odd Fellows Home of Massachusetts7.6 mi · Worcester, MA · 2 of 5 stars
Nearest hospital emergency rooms
- UMass Memorial Medical Center/University Campus9.2 mi · Worcester, MA · Acute Care Hospital
- UMass Memorial Healthalliance Hospitals9.3 mi · Leominster, MA · Acute Care Hospital
- St Vincent Hospital9.9 mi · Worcester, MA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13