Quick answers
- Where is Sterling Care Hillhaven?
- 3210 Powder Mill Road, Adelphi, MD 20783, in Prince Georges County, Maryland.
- What is the phone number of Sterling Care Hillhaven?
- (301) 937-3939, as listed by Medicare (CMS).
- What is the Medicare star rating of Sterling Care Hillhaven?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Sterling Care Hillhaven been fined?
- Medicare lists no fines for Sterling Care Hillhaven.
- What did inspectors find at Sterling Care Hillhaven?
- In its last three inspection cycles (November 13, 2018 to June 9, 2025), Medicare lists 18 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 13, 2018 to June 9, 2025), Sterling Care Hillhaven had 18 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.02 hours per resident per day; the Maryland average is 3.93 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: June 9, 2025 — 8 health citations
Inspections in this cycle: June 9, 2025 (standard health inspection).
Show 8 citations (levels A to F, no actual harm)
F0730 Level E
“Observe each nurse aide's job performance and give regular training.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
Previous cycle: May 25, 2022 — 8 health citations
Inspections in this cycle: May 25, 2022 (standard health inspection).
Show 8 citations (levels A to F, no actual harm)
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0637 Level D
“Assess the resident when there is a significant change in condition”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: November 13, 2018 — 2 health citations
Inspections in this cycle: November 13, 2018 (standard health inspection).
Show 2 citations (levels A to F, no actual harm)
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0623 Level B
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (26)
K0211 Level F
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0223 Level E
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0324 Level F
“Provide properly protected cooking facilities.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0232 Level D
“Have corridors or aisles that are unobstructed and are at least 8 feet in width.”
K0281 Level D
“Install proper backup exit lighting.”
K0331 Level D
“Construct fire resistant interior walls.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0500 Level D
“Meet other general requirements that are deficient.”
K0781 Level D
“Have restrictions on the use of portable space heaters.”
E0004 Level F
“Develop and maintain an Emergency Preparedness Program (EP).”
K0362 Level E
“Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.”
K0500 Level E
“Meet other general requirements that are deficient.”
K0364 Level D
“Install properly constructed windows in hallway walls or doors.”
K0522 Level D
“Have an externally vented heating system.”
K0919 Level D
“Meet requirements for the use of electrical equipment.”
K0353 Level B
“Inspect, test, and maintain automatic sprinkler systems.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Maryland | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.71 | 0.88 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.97 | 0.92 | 0.86 |
| Nurse aide hours per resident per day | 2.34 | 2.14 | 2.35 |
| Total nurse staff hours per resident per day | 4.02 | 3.93 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.58 | 3.49 | 3.43 |
| RN hours per resident per day on the weekend | 0.40 | 0.64 | 0.48 |
| Nursing staff turnover (per year) | 63.8% | 40.2% | 45.3% |
| RN turnover (per year) | 70.0% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 6 nursing homes: Sterling Care.
Legal business name: Hillhaven SNF Operator LLC.
Owners and managers Medicare lists (5)
| Name | Role | Share | Since |
|---|---|---|---|
| Hillhaven Operator Holdco, LLC | Direct owner | 100% | August 1, 2023 |
| Jek Irrv TR II | Indirect owner | 33% | August 1, 2023 |
| NMJ Irrv TR II | Indirect owner | 33% | August 1, 2023 |
| Siyo Holdings LLC | Indirect owner | 10% | August 1, 2023 |
| Grunbaum, Yoni | Indirect owner | 10% | August 1, 2023 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 66 |
| Average residents per day | 57.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Sterling Care |
| Legal business name | Hillhaven SNF Operator LLC |
| First approved by Medicare/Medicaid | 1989-11-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 3210 Powder Mill Road, Adelphi, MD 20783 |
| County | Prince Georges County |
| State | Maryland |
| Phone | (301) 937‑3939 |
| CMS Certification Number | 215212 |
| Name in Medicare records | STERLING CARE HILLHAVEN |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Riderwood Village1.4 mi · Silver Spring, MD · 5 of 5 stars
- Autumn Lake Healthcare at Silver Spring2.4 mi · Silver Spring, MD · 3 of 5 stars
- Adelphi Nursing and Rehabilitation Center2.5 mi · Adelphi, MD · 2 of 5 stars
- Althea Woodland Nursing Home2.8 mi · Silver Spring, MD · 3 of 5 stars
- Complete Care at Springbrook3.1 mi · Silver Spring, MD · 2 of 5 stars
Nearest hospital emergency rooms
- Adventist Healthcare White Oak Medical Center2.9 mi · Silver Spring, MD · Acute Care Hospital
- Holy Cross Hospital4.7 mi · Silver Spring, MD · Acute Care Hospital
- Luminis Health Doctors Community Medical Center, Inc5.9 mi · Lanham, MD · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13