Quick answers
- Where is St Paul Elder Services, Inc?
- 316 East 14th Street, Kaukauna, WI 54130, in Outagamie County, Wisconsin.
- What is the phone number of St Paul Elder Services, Inc?
- (920) 766-6020, as listed by Medicare (CMS).
- What is the Medicare star rating of St Paul Elder Services, Inc?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has St Paul Elder Services, Inc been fined?
- Medicare lists no fines for St Paul Elder Services, Inc.
- What did inspectors find at St Paul Elder Services, Inc?
- In its last three inspection cycles (March 20, 2024 to May 12, 2026), Medicare lists 8 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (March 20, 2024 to May 12, 2026), St Paul Elder Services, Inc had 8 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.78 hours per resident per day; the Wisconsin average is 4.25 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: May 12, 2026 — 1 health citation
Inspections in this cycle: March 26, 2026 (complaint investigation); May 12, 2026 (standard health inspection).
Show 1 citation (levels A to F, no actual harm)
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
Previous cycle: April 2, 2025 — 6 health citations
Inspections in this cycle: April 2, 2025 (standard health inspection); June 16, 2025 (complaint investigation).
Show 6 citations (levels A to F, no actual harm)
F0600 Level E
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: March 20, 2024 — 1 health citation
Inspections in this cycle: March 20, 2024 (standard health inspection); September 26, 2024 (complaint investigation).
Show 1 citation (levels A to F, no actual harm)
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
K0161 Level F
“Use approved construction type or materials.”
K0351 Level F
“Install an approved automatic sprinkler system.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0324 Level D
“Provide properly protected cooking facilities.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Wisconsin | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.98 | 0.98 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.48 | 0.65 | 0.86 |
| Nurse aide hours per resident per day | 3.32 | 2.61 | 2.35 |
| Total nurse staff hours per resident per day | 4.78 | 4.25 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.41 | 3.75 | 3.43 |
| RN hours per resident per day on the weekend | 0.73 | 0.66 | 0.48 |
| Nursing staff turnover (per year) | 33.6% | 46.7% | 45.3% |
| RN turnover (per year) | 36.8% | 40.1% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 3 nursing homes: Franciscan Sisters of Christian Charity.
Owners and managers Medicare lists (5)
| Name | Role | Share | Since |
|---|---|---|---|
| Amergis Healthcare Staffing, Inc | Management company (operational or managerial control) | NOT APPLICABLE | July 1, 2025 |
| Davis Clinical Consulting | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2025 |
| Franciscan Sisters of Christian Charity Sponsored Ministries, Inc. | Management company (operational or managerial control) | NOT APPLICABLE | March 15, 2010 |
| P&M Holding Group LLP | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2011 |
| PRN Health Services, Inc. | Management company (operational or managerial control) | NOT APPLICABLE | October 1, 2022 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 105 |
| Average residents per day | 99.6 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Group or chain (affiliated entity) | Franciscan Sisters of Christian Charity |
| First approved by Medicare/Medicaid | 1997-07-01 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 316 East 14th Street, Kaukauna, WI 54130 |
| County | Outagamie County |
| State | Wisconsin |
| Phone | (920) 766‑6020 |
| CMS Certification Number | 525617 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Little Chute Health Services1.6 mi · Little Chute, WI · 1 of 5 stars
- Edenbrook of Appleton North6.3 mi · Appleton, WI · 2 of 5 stars
- Rennes Health and Rehab Center-Appleton6.6 mi · Appleton, WI · 5 of 5 stars
- Meadowbrook at Appleton6.7 mi · Appleton, WI · 2 of 5 stars
- Oakridge Gardens Nur Center, Inc7.3 mi · Menasha, WI · 5 of 5 stars
Nearest hospital emergency rooms
- Thedacare Regional Medical Center - Appleton Inc6.1 mi · Appleton, WI · Acute Care Hospital
- Ascension NE Wisconsin - St Elizabeth Campus6.7 mi · Appleton, WI · Acute Care Hospital
- Childrens Hospital of Wisconsin Fox Valley14 mi · Neenah, WI · Children's Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13