Quick answers
- Where is Spring Hill Manor?
- 355 Joerschke Dr, Grass Valley, CA 95945, in Nevada County, California.
- What is the phone number of Spring Hill Manor?
- (530) 273-7247, as listed by Medicare (CMS).
- What is the Medicare star rating of Spring Hill Manor?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Spring Hill Manor been fined?
- Medicare lists no fines for Spring Hill Manor.
- What did inspectors find at Spring Hill Manor?
- In its last three inspection cycles (October 11, 2019 to August 14, 2026), Medicare lists 24 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (October 11, 2019 to August 14, 2026), Spring Hill Manor had 24 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.45 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: September 25, 2025 — 13 health citations
Inspections in this cycle: September 25, 2025 (standard health inspection); November 24, 2025 (complaint investigation); December 30, 2025 (complaint investigation); August 14, 2026 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 12 less serious citations (levels A to F)
F0679 Level E
“Provide activities to meet all resident's needs.”
F0803 Level E
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0790 Level D
“Provide routine and 24-hour emergency dental care for each resident.”
F0806 Level D
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
Previous cycle: June 9, 2023 — 9 health citations
Inspections in this cycle: June 9, 2023 (standard health inspection); July 30, 2025 (complaint investigation); September 25, 2025 (complaint investigation).
Show 9 citations (levels A to F, no actual harm)
F0697 Level E
“Provide safe, appropriate pain management for a resident who requires such services.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0940 Level E
“Develop, implement, and/or maintain an effective training program for all new and existing staff members.”
F0551 Level D
“Give the resident's representative the ability to exercise the resident's rights.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0808 Level D
“Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.”
Earlier cycle: October 11, 2019 — 2 health citations
Inspections in this cycle: October 11, 2019 (standard health inspection).
Show 2 citations (levels A to F, no actual harm)
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (28)
E0004 Level F
“Develop and maintain an Emergency Preparedness Program (EP).”
E0013 Level F
“Develop Emergency Preparedness policies and procedures.”
E0029 Level F
“Develop a communication plan.”
E0036 Level F
“Establish emergency prep training and testing.”
K0914 Level F
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0919 Level D
“Meet requirements for the use of electrical equipment.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
E0039 Level C
“Conduct testing and exercise requirements.”
K0346 Level C
“Follow proper procedures when the fire alarm was out of service for more than 4 hours.”
K0354 Level C
“Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
K0712 Level E
“Have simulated fire drills held at unexpected times.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.51 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.24 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.70 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.45 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.84 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.32 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 48.0% | 36.6% | 45.3% |
| RN turnover (per year) | 0.0% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 13 nursing homes: Cypress Healthcare Group.
Legal business name: Heisman LLC.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 86 |
| Average residents per day | 81.5 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Cypress Healthcare Group |
| Legal business name | Heisman LLC |
| First approved by Medicare/Medicaid | 1968-01-02 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 355 Joerschke Dr, Grass Valley, CA 95945 |
| County | Nevada County |
| State | California |
| Phone | (530) 273‑7247 |
| CMS Certification Number | 055640 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Golden Empire0.0 mi · Grass Valley, CA · 4 of 5 stars
- Wolf Creek Care Center0.5 mi · Grass Valley, CA · 4 of 5 stars
- Crystal Ridge Care Center0.6 mi · Grass Valley, CA · 4 of 5 stars
- Westview Healthcare Center19 mi · Auburn, CA · 2 of 5 stars
- Siena Skilled Nursing & Rehabilitation Center20 mi · Auburn, CA · 5 of 5 stars
Nearest hospital emergency rooms
- Sierra Nevada Memorial Hospital0.4 mi · Grass Valley, CA · Acute Care Hospital
- Sutter Auburn Faith Hospital20 mi · Auburn, CA · Acute Care Hospital
- Adventist Health and Rideout30 mi · Marysville, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13