Quick answers
- Where is Sorrento?
- 2739 Babcock, San Antonio, TX 78229, in Bexar County, Texas.
- What is the phone number of Sorrento?
- (210) 616-3250, as listed by Medicare (CMS).
- What is the Medicare star rating of Sorrento?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Sorrento been fined?
- Medicare lists no fines for Sorrento.
- What did inspectors find at Sorrento?
- In its last three inspection cycles (June 2, 2023 to May 19, 2026), Medicare lists 50 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (June 2, 2023 to May 19, 2026), Sorrento had 50 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.55 hours per resident per day; the Texas average is 3.42 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: August 22, 2025 — 13 health citations
Inspections in this cycle: August 22, 2025 (standard health inspection); November 30, 2025 (complaint investigation); May 19, 2026 (complaint investigation).
Show 13 citations (levels A to F, no actual harm)
F0565 Level E
“Honor the resident's right to organize and participate in resident/family groups in the facility.”
F0640 Level E
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0698 Level E
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0726 Level E
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0809 Level E
“Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: July 26, 2024 — 18 health citations
Inspections in this cycle: July 26, 2024 (standard health inspection); May 21, 2025 (complaint investigation); June 20, 2025 (complaint investigation); July 17, 2025 (complaint investigation).
Show 18 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0609 Level E
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0580 Level E
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0810 Level D
“Provide special eating equipment and utensils for residents who need them and appropriate assistance.”
F0604 Level D
“Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0814 Level D
“Dispose of garbage and refuse properly.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0925 Level D
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
Earlier cycle: June 2, 2023 — 19 health citations
Inspections in this cycle: June 2, 2023 (standard health inspection); November 10, 2023 (complaint investigation); December 1, 2023 (infection control inspection); March 13, 2024 (complaint investigation); April 5, 2024 (complaint investigation); June 28, 2024 (complaint investigation); July 5, 2024 (complaint investigation); July 19, 2024 (complaint investigation).
Show 19 citations (levels A to F, no actual harm)
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0623 Level E
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0660 Level E
“Plan the resident's discharge to meet the resident's goals and needs.”
F0839 Level E
“Employ staff that are licensed, certified, or registered in accordance with state laws.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0620 Level D
“Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0626 Level D
“Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.”
F0622 Level D
“Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0712 Level D
“Ensure that the resident and his/her doctor meet face-to-face at all required visits.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0582 Level D
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0640 Level D
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (7)
E0004 Level E
“Develop and maintain an Emergency Preparedness Program (EP).”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0345 Level E
“Have approved installation, maintenance and testing program for fire alarm systems.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Texas | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.61 | 0.44 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.21 | 0.94 | 0.86 |
| Nurse aide hours per resident per day | 1.72 | 2.03 | 2.35 |
| Total nurse staff hours per resident per day | 3.55 | 3.42 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.94 | 2.99 | 3.43 |
| RN hours per resident per day on the weekend | 0.53 | 0.35 | 0.48 |
| Nursing staff turnover (per year) | 51.9% | 50.8% | 45.3% |
| RN turnover (per year) | 70.6% | 49.8% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 37 nursing homes: Cantex Continuing Care.
Legal business name: Hamilton County Hospital District.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Sorrento Continuing Care Center LTD. Co. | Management company (operational or managerial control) | NOT APPLICABLE | March 1, 2023 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 112 |
| Average residents per day | 101.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Cantex Continuing Care |
| Legal business name | Hamilton County Hospital District |
| First approved by Medicare/Medicaid | 2015-01-21 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 2739 Babcock, San Antonio, TX 78229 |
| County | Bexar County |
| State | Texas |
| Phone | (210) 616‑3250 |
| CMS Certification Number | 676378 |
| Name in Medicare records | SORRENTO |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Remington Transitional Care of San Antonio0.4 mi · San Antonio, TX · 5 of 5 stars
- Avir at San Knoll0.6 mi · San Antonio, TX · 1 of 5 stars
- Mesa Vista Inn Health Center0.6 mi · San Antonio, TX · 1 of 5 stars
- Ignite Medical Resort San Antonio, LLC0.8 mi · San Antonio, TX · 3 of 5 stars
- Wurzbach Nursing and Rehabilitation1.0 mi · San Antonio, TX · 3 of 5 stars
Nearest hospital emergency rooms
- San Antonio VA Medical Center (VA South Texas Healthcare System)0.6 mi · San Antonio, TX · Federal/VA Acute Care Hospital
- University Health System1.0 mi · San Antonio, TX · Acute Care Hospital
- Methodist Hospital1.1 mi · San Antonio, TX · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13