Quick answers
- Where is Smith Crossing?
- 10501 Emilie Lane, Orland Park, IL 60467, in Cook County, Illinois.
- What is the phone number of Smith Crossing?
- (708) 326-2300, as listed by Medicare (CMS).
- What is the Medicare star rating of Smith Crossing?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Smith Crossing been fined?
- Medicare lists 1 fine totaling $30,713 and 1 payment denial.
- What did inspectors find at Smith Crossing?
- In its last three inspection cycles (August 17, 2023 to August 17, 2026), Medicare lists 32 health citations; the most serious was level G. 3 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (August 17, 2023 to August 17, 2026), Smith Crossing had 32 health citations; the most serious was level G (actual harm to residents). 3 of them were level G or higher (actual harm or immediate jeopardy). It was fined $30,713 in total (1 fine, the latest on June 18, 2025) and had 1 Medicare payment denial. Nurse staffing is 5.49 hours per resident per day; the Illinois average is 3.47 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: June 18, 2025 — 12 health citations
Inspections in this cycle: June 18, 2025 (standard health inspection); March 12, 2026 (complaint investigation); August 17, 2026 (complaint investigation).
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 11 less serious citations (levels A to F)
F0628 Level E
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
Previous cycle: June 28, 2024 — 13 health citations
Inspections in this cycle: June 28, 2024 (standard health inspection); April 30, 2025 (complaint investigation); May 29, 2025 (complaint investigation).
F0684 Level G
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 11 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0583 Level E
“Keep residents' personal and medical records private and confidential.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0625 Level D
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
Earlier cycle: August 17, 2023 — 7 health citations
Inspections in this cycle: August 17, 2023 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0805 Level D
“Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (14)
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0923 Level E
“Have proper medical gas storage and administration areas.”
K0293 Level F
“Have properly located and lighted "Exit" signs.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0324 Level E
“Provide properly protected cooking facilities.”
K0341 Level E
“Install a fire alarm system that can be heard throughout the facility.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0361 Level E
“Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.”
K0781 Level E
“Have restrictions on the use of portable space heaters.”
K0351 Level E
“Install an approved automatic sprinkler system.”
Fines and payment denials
Total fines over about the last three years: $30,713 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| June 18, 2025 | Fine | $30,713 |
| June 18, 2025 | Payment denial | from July 11, 2025, 4 days |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Illinois | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.36 | 0.71 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.87 | 0.64 | 0.86 |
| Nurse aide hours per resident per day | 3.26 | 2.12 | 2.35 |
| Total nurse staff hours per resident per day | 5.49 | 3.47 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 5.10 | 3.08 | 3.43 |
| RN hours per resident per day on the weekend | 1.01 | 0.55 | 0.48 |
| Nursing staff turnover (per year) | 55.8% | 43.7% | 45.3% |
| RN turnover (per year) | 45.7% | 41.5% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Washington & Jane Smith Community - Orland Park.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Tang, Ming Yeng | Partner | NOT APPLICABLE | October 1, 2012 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 92 |
| Average residents per day | 78.1 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Legal business name | Washington & Jane Smith Community - Orland Park |
| First approved by Medicare/Medicaid | 2007-01-10 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 10501 Emilie Lane, Orland Park, IL 60467 |
| County | Cook County |
| State | Illinois |
| Phone | (708) 326‑2300 |
| CMS Certification Number | 146110 |
| Name in Medicare records | SMITH CROSSING |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Alden Estates of Orland Park2.7 mi · Orland Park, IL · 2 of 5 stars
- Frankfort Terrace4.8 mi · Frankfort, IL · 5 of 5 stars
- Warren Barr Orland Park4.9 mi · Orland Park, IL · 3 of 5 stars
- Victorian Village Health & Well5.6 mi · Homer Glen, IL · 5 of 5 stars
- Elevate Care Country Club Hill7.2 mi · Country Club Hills, IL · 2 of 5 stars
Nearest hospital emergency rooms
- Silver Oaks Behavioral Hospital5.9 mi · New Lenox, IL · Psychiatric Hospital
- Silver Cross Hospital and Medical Centers5.9 mi · New Lenox, IL · Acute Care Hospital
- Palos Community Hospital8.5 mi · Palos Heights, IL · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13