Quick answers
- Where is Shenandoah Center?
- 50 Mulberry Tree Street, Charles Town, WV 25414, in Jefferson County, West Virginia.
- What is the phone number of Shenandoah Center?
- (304) 724-1101, as listed by Medicare (CMS).
- What is the Medicare star rating of Shenandoah Center?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Shenandoah Center been fined?
- Medicare lists 4 fines totaling $48,469.
- What did inspectors find at Shenandoah Center?
- In its last three inspection cycles (September 30, 2022 to March 11, 2026), Medicare lists 53 health citations; the most serious was level K. 4 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (September 30, 2022 to March 11, 2026), Shenandoah Center had 53 health citations; the most serious was level K (immediate jeopardy to resident health or safety). 4 of them were level G or higher (actual harm or immediate jeopardy). It was fined $48,469 in total (4 fines, the latest on July 26, 2024). Nurse staffing is 3.09 hours per resident per day; the West Virginia average is 3.71 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: March 11, 2026 — 9 health citations
Inspections in this cycle: November 6, 2025 (complaint investigation); March 11, 2026 (complaint investigation); March 11, 2026 (standard health inspection).
Show 9 citations (levels A to F, no actual harm)
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0835 Level E
“Administer the facility in a manner that enables it to use its resources effectively and efficiently.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0582 Level D
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0628 Level D
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
Previous cycle: July 26, 2024 — 22 health citations
Inspections in this cycle: July 26, 2024 (standard health inspection).
F0698 Level K
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
immediate jeopardy to resident health or safety; pattern (some residents) · Quality of Life and Care Deficiencies
F0600 Level J
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0760 Level J
“Ensure that residents are free from significant medication errors.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Pharmacy Service Deficiencies
F0677 Level G
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 18 less serious citations (levels A to F)
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0561 Level E
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0583 Level E
“Keep residents' personal and medical records private and confidential.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0730 Level E
“Observe each nurse aide's job performance and give regular training.”
F0758 Level E
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0919 Level E
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0725 Level D
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Earlier cycle: September 30, 2022 — 22 health citations
Inspections in this cycle: September 30, 2022 (standard health inspection); July 26, 2024 (complaint investigation).
Show 22 citations (levels A to F, no actual harm)
F0725 Level F
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0727 Level F
“Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.”
F0885 Level F
“Report COVID19 data to residents and families.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0698 Level E
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0732 Level E
“Post nurse staffing information every day.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0802 Level E
“Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.”
F0803 Level E
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0809 Level E
“Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0838 Level E
“Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0561 Level D
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
K0331 Level F
“Construct fire resistant interior walls.”
E0039 Level F
“Conduct testing and exercise requirements.”
K0211 Level F
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0351 Level F
“Install an approved automatic sprinkler system.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0761 Level D
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
E0004 Level C
“Develop and maintain an Emergency Preparedness Program (EP).”
K0345 Level C
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level C
“Inspect, test, and maintain automatic sprinkler systems.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
Fines and payment denials
Total fines over about the last three years: $48,469 (4 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| July 26, 2024 | Fine | $8,018 |
| July 26, 2024 | Fine | $10,023 |
| July 26, 2024 | Fine | $13,627 |
| July 26, 2024 | Fine | $16,801 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | West Virginia | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.96 | 0.74 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.42 | 0.90 | 0.86 |
| Nurse aide hours per resident per day | 1.70 | 2.07 | 2.35 |
| Total nurse staff hours per resident per day | 3.09 | 3.71 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.63 | 3.17 | 3.43 |
| RN hours per resident per day on the weekend | 0.43 | 0.40 | 0.48 |
| Nursing staff turnover (per year) | 40.0% | 43.7% | 45.3% |
| RN turnover (per year) | 35.3% | 42.4% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.7 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 183 nursing homes: Genesis Healthcare.
Legal business name: 50 Mulberry Tree Street Operations LLC.
Owners and managers Medicare lists (11)
| Name | Role | Share | Since |
|---|---|---|---|
| Genesis WV Holdings LLC | Direct owner | 100% | April 1, 2011 |
| Fc-Gen Operations Investment LLC | Indirect owner | — | February 2, 2015 |
| Gen Operations I LLC | Indirect owner | — | February 2, 2015 |
| Gen Operations II LLC | Indirect owner | — | February 2, 2015 |
| Genesis Healthcare Inc | Indirect owner | — | February 2, 2015 |
| Genesis Healthcare LLC | Indirect owner | — | February 2, 2015 |
| Genesis Holdings LLC | Indirect owner | — | February 2, 2015 |
| Genesis Operations LLC | Indirect owner | — | February 2, 2015 |
| GHC Holdings LLC | Indirect owner | — | February 2, 2015 |
| Sun Healthcare Group Inc | Indirect owner | — | February 2, 2015 |
| Whitman, Arnold | Indirect owner | — | February 2, 2015 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 78 |
| Average residents per day | 75.8 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Genesis Healthcare |
| Legal business name | 50 Mulberry Tree Street Operations LLC |
| First approved by Medicare/Medicaid | 1998-04-16 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 50 Mulberry Tree Street, Charles Town, WV 25414 |
| County | Jefferson County |
| State | West Virginia |
| Phone | (304) 724‑1101 |
| CMS Certification Number | 515167 |
| Name in Medicare records | SHENANDOAH CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Willow Tree Healthcare Center1.0 mi · Charles Town, WV · 4 of 5 stars
- Canterbury Center10 mi · Shepherdstown, WV · 4 of 5 stars
- Care Haven Center11 mi · Martinsburg, WV · 5 of 5 stars
- Rose Hill Health and Rehab12 mi · Berryville, VA · 1 of 5 stars
- Martinsburg Healthcare Center14 mi · Martinsburg, WV · 4 of 5 stars
Nearest hospital emergency rooms
- Jefferson Medical Center0.8 mi · Ranson, WV · Critical Access Hospital
- Martinsburg VA Medical Center9.3 mi · Martinsburg, WV · Federal/VA Acute Care Hospital
- Berkeley Medical Center15 mi · Martinsburg, WV · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13