Quick answers
- Where is Shelby Oaks Post Acute?
- 5070 Sanderlin Avenue, Memphis, TN 38117, in Shelby County, Tennessee.
- What is the phone number of Shelby Oaks Post Acute?
- (901) 682-5677, as listed by Medicare (CMS).
- What is the Medicare star rating of Shelby Oaks Post Acute?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Shelby Oaks Post Acute been fined?
- Medicare lists 1 fine totaling $79,356.
- What did inspectors find at Shelby Oaks Post Acute?
- In its last three inspection cycles (July 8, 2021 to January 8, 2026), Medicare lists 22 health citations; the most serious was level J. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (July 8, 2021 to January 8, 2026), Shelby Oaks Post Acute had 22 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $79,356 in total (1 fine, the latest on September 30, 2025). Nurse staffing is 3.47 hours per resident per day; the Tennessee average is 3.82 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: January 8, 2026 — 3 health citations
Inspections in this cycle: January 8, 2026 (standard health inspection).
Show 3 citations (levels A to F, no actual harm)
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: November 17, 2022 — 13 health citations
Inspections in this cycle: November 17, 2022 (standard health inspection); September 30, 2025 (complaint investigation).
F0600 Level J
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0692 Level G
“Provide enough food/fluids to maintain a resident's health.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 11 less serious citations (levels A to F)
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0565 Level D
“Honor the resident's right to organize and participate in resident/family groups in the facility.”
F0569 Level D
“Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0727 Level D
“Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.”
F0732 Level D
“Post nurse staffing information every day.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: July 8, 2021 — 6 health citations
Inspections in this cycle: July 8, 2021 (standard health inspection).
Show 6 citations (levels A to F, no actual harm)
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (7)
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0929 Level D
“Ensure precautions for handling oxygen cylinders and equipment are correctly followed.”
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0712 Level D
“Have simulated fire drills held at unexpected times.”
Fines and payment denials
Total fines over about the last three years: $79,356 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| September 30, 2025 | Fine | $79,356 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Tennessee | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.49 | 0.60 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.94 | 1.08 | 0.86 |
| Nurse aide hours per resident per day | 2.04 | 2.14 | 2.35 |
| Total nurse staff hours per resident per day | 3.47 | 3.82 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.93 | 3.32 | 3.43 |
| RN hours per resident per day on the weekend | 0.28 | 0.39 | 0.48 |
| Nursing staff turnover (per year) | 58.6% | 48.6% | 45.3% |
| RN turnover (per year) | 66.7% | 43.2% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 32 nursing homes: Links Healthcare Group.
Legal business name: Eagle Lake Holdings LLC.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Links Healthcare Group LLC | Management company (operational or managerial control) | NOT APPLICABLE | December 19, 2024 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 77 |
| Average residents per day | 70.2 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Links Healthcare Group |
| Legal business name | Eagle Lake Holdings LLC |
| First approved by Medicare/Medicaid | 2001-07-18 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 5070 Sanderlin Avenue, Memphis, TN 38117 |
| County | Shelby County |
| State | Tennessee |
| Phone | (901) 682‑5677 |
| CMS Certification Number | 445426 |
| Name in Medicare records | SHELBY OAKS POST ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Allen Morgan Health and Rehabilitation Center2.6 mi · Memphis, TN · 5 of 5 stars
- Highlands Health and Rehabilitation Center2.6 mi · Memphis, TN · 2 of 5 stars
- Iris Cove Health & Rehabilitation3.7 mi · Memphis, TN · 1 of 5 stars
- Signature Healthcare of Primacy3.7 mi · Memphis, TN · 4 of 5 stars
- Waters of Memphis a Rehabilitation & Nursing Center3.7 mi · Memphis, TN · 2 of 5 stars
Nearest hospital emergency rooms
- St Francis Hospital2.4 mi · Memphis, TN · Acute Care Hospital
- Baptist Memorial Hospital2.6 mi · Memphis, TN · Acute Care Hospital
- Delta Specialty Hospital3.7 mi · Memphis, TN · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13