Quick answers
- Where is Schervier Pavilion?
- 22 Van Duzer Place, Warwick, NY 10990, in Orange County, New York.
- What is the phone number of Schervier Pavilion?
- (845) 987-5717, as listed by Medicare (CMS).
- What is the Medicare star rating of Schervier Pavilion?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Schervier Pavilion been fined?
- Medicare lists no fines for Schervier Pavilion.
- What did inspectors find at Schervier Pavilion?
- In its last three inspection cycles (May 21, 2019 to August 21, 2026), Medicare lists 19 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (May 21, 2019 to August 21, 2026), Schervier Pavilion had 19 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.75 hours per resident per day; the New York average is 3.69 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: October 29, 2024 — 9 health citations
Inspections in this cycle: October 29, 2024 (standard health inspection); August 21, 2026 (complaint investigation).
Show 9 citations (levels A to F, no actual harm)
F0882 Level F
“Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.”
F0686 Level E
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0604 Level D
“Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0841 Level D
“Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.”
Previous cycle: October 31, 2022 — 5 health citations
Inspections in this cycle: October 31, 2022 (standard health inspection); April 24, 2025 (complaint investigation).
Show 5 citations (levels A to F, no actual harm)
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0744 Level D
“Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.”
Earlier cycle: May 21, 2019 — 5 health citations
Inspections in this cycle: May 21, 2019 (standard health inspection).
Show 5 citations (levels A to F, no actual harm)
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0623 Level B
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
K0227 Level D
“Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.”
K0271 Level D
“Have exits that are accessible at all times.”
K0293 Level D
“Have properly located and lighted "Exit" signs.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0374 Level D
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0911 Level D
“Meet requirements for the installation and maintenance of electrical systems.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
E0009 Level C
“Include a process for Emergency Preparedness collaboration.”
E0039 Level C
“Conduct testing and exercise requirements.”
K0225 Level E
“Have stairways and smokeproof enclosures used as exits that meet safety requirements.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | New York | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.04 | 0.73 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.73 | 0.76 | 0.86 |
| Nurse aide hours per resident per day | 1.98 | 2.20 | 2.35 |
| Total nurse staff hours per resident per day | 3.75 | 3.69 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.49 | 3.20 | 3.43 |
| RN hours per resident per day on the weekend | 0.84 | 0.49 | 0.48 |
| Nursing staff turnover (per year) | 20.3% | 40.3% | 45.3% |
| RN turnover (per year) | 21.1% | 39.6% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Villa Frances at the Knolls.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| Bon Secours Charity Health System, Inc. | Direct owner | 100% | January 1, 2000 |
| Bon Secours Mercy Health Inc | Indirect owner | NOT APPLICABLE | May 19, 2015 |
| Westchester Medical Center Health Network | Indirect owner | NOT APPLICABLE | September 12, 2025 |
| Bon Secours Charity Health System, Inc. | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2000 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 120 |
| Average residents per day | 70.4 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Legal business name | Villa Frances at the Knolls |
| First approved by Medicare/Medicaid | 1995-05-17 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 22 Van Duzer Place, Warwick, NY 10990 |
| County | Orange County |
| State | New York |
| Phone | (845) 987‑5717 |
| CMS Certification Number | 335784 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- The Valley View Center for Nursing Care and Rehab6.5 mi · Goshen, NY · 2 of 5 stars
- Glen Arden Inc8.9 mi · Goshen, NY · 3 of 5 stars
- Sapphire Nursing and Rehab at Goshen9.0 mi · Goshen, NY · 5 of 5 stars
- Middletown Park Rehab & Health Care Center13 mi · Middletown, NY · 4 of 5 stars
- Highland Rehabilitation and Nursing Center14 mi · Middletown, NY · 1 of 5 stars
Nearest hospital emergency rooms
- St Anthony Community Hospital0.2 mi · Warwick, NY · Acute Care Hospital
- Garnet Health Medical Center12 mi · Middletown, NY · Acute Care Hospital
- Good Samaritan Hospital of Suffern16 mi · Suffern, NY · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13