Quick answers
- Where is Royal Palms Post Acute?
- 630 W. Broadway, Glendale, CA 91204, in Los Angeles County, California.
- What is the phone number of Royal Palms Post Acute?
- (818) 247-3395, as listed by Medicare (CMS).
- What is the Medicare star rating of Royal Palms Post Acute?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Royal Palms Post Acute been fined?
- Medicare lists 2 fines totaling $79,980 and 2 payment denials.
- What did inspectors find at Royal Palms Post Acute?
- In its last three inspection cycles (November 14, 2023 to August 21, 2026), Medicare lists 104 health citations; the most serious was level K. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 14, 2023 to August 21, 2026), Royal Palms Post Acute had 104 health citations; the most serious was level K (immediate jeopardy to resident health or safety). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $79,980 in total (2 fines, the latest on April 17, 2024) and had 2 Medicare payment denials. Nurse staffing is 3.94 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 9, 2026 — 45 health citations
Inspections in this cycle: December 23, 2025 (complaint investigation); December 30, 2025 (complaint investigation); February 3, 2026 (complaint investigation); February 11, 2026 (complaint investigation); February 25, 2026 (complaint investigation); March 10, 2026 (complaint investigation); April 9, 2026 (complaint investigation); April 9, 2026 (standard health inspection); April 30, 2026 (complaint investigation); May 20, 2026 (complaint investigation); June 1, 2026 (complaint investigation); July 10, 2026 (complaint investigation); July 29, 2026 (complaint investigation); August 6, 2026 (complaint investigation); August 21, 2026 (complaint investigation).
Show 45 citations (levels A to F, no actual harm)
F0814 Level F
“Dispose of garbage and refuse properly.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0825 Level E
“Provide or get specialized rehabilitative services as required for a resident.”
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0805 Level E
“Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0813 Level E
“Have a policy regarding use and storage of foods brought to residents by family and other visitors.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0627 Level D
“Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.”
F0627 Level D
“Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0921 Level D
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0604 Level D
“Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0745 Level D
“Provide medically-related social services to help each resident achieve the highest possible quality of life.”
F0770 Level D
“Provide timely, quality laboratory services/tests to meet the needs of residents.”
F0804 Level D
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0881 Level D
“Implement a program that monitors antibiotic use.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0627 Level D
“Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.”
F0740 Level D
“Ensure each resident must receive and the facility must provide necessary behavioral health care and services.”
Previous cycle: February 28, 2025 — 19 health citations
Inspections in this cycle: October 18, 2024 (complaint investigation); February 6, 2025 (complaint investigation); February 28, 2025 (standard health inspection); April 8, 2025 (complaint investigation); May 20, 2025 (complaint investigation).
Show 19 citations (levels A to F, no actual harm)
F0814 Level F
“Dispose of garbage and refuse properly.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0552 Level E
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0921 Level D
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0926 Level D
“Have policies on smoking.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0912 Level B
“Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.”
Earlier cycle: February 23, 2024 — 40 health citations
Inspections in this cycle: November 14, 2023 (complaint investigation); November 22, 2023 (complaint investigation); January 4, 2024 (complaint investigation); January 10, 2024 (complaint investigation); January 31, 2024 (complaint investigation); February 16, 2024 (complaint investigation); February 23, 2024 (complaint investigation); February 23, 2024 (standard health inspection); March 20, 2024 (complaint investigation); April 17, 2024 (complaint investigation); May 1, 2024 (complaint investigation); May 13, 2024 (complaint investigation); June 25, 2024 (complaint investigation); September 4, 2024 (complaint investigation).
F0806 Level K
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
immediate jeopardy to resident health or safety; pattern (some residents) · Nutrition and Dietary Deficiencies
F0604 Level J
“Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Show 24 less serious citations (levels A to F)
F0686 Level E
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0808 Level D
“Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0745 Level D
“Provide medically-related social services to help each resident achieve the highest possible quality of life.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0602 Level D
“Protect each resident from the wrongful use of the resident's belongings or money.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0745 Level D
“Provide medically-related social services to help each resident achieve the highest possible quality of life.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
14 more citations of lower seriousness are not listed here. See all of them on Medicare Care Compare.
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (14)
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0223 Level E
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
E0039 Level F
“Conduct testing and exercise requirements.”
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0331 Level E
“Construct fire resistant interior walls.”
K0223 Level D
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
E0030 Level C
“List the names and contact information of those in the facility.”
E0031 Level C
“Provide emergency officials' contact information.”
Fines and payment denials
Total fines over about the last three years: $79,980 (2 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| April 17, 2024 | Fine | $45,767 |
| April 17, 2024 | Payment denial | from May 16, 2024, 15 days |
| January 4, 2024 | Fine | $34,213 |
| January 4, 2024 | Payment denial | from March 23, 2024, 17 days |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.42 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.04 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.48 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 3.94 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.65 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.32 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 40.8% | 36.6% | 45.3% |
| RN turnover (per year) | 41.7% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 11 nursing homes: Serrano Group.
Legal business name: Royal Palms Post Acute LLC.
Owners and managers Medicare lists (15)
| Name | Role | Share | Since |
|---|---|---|---|
| Palms Licensee 3 LLC | Direct owner | 100% | January 1, 2016 |
| Bin Mendel LLC | Indirect owner | — | January 1, 2016 |
| BL Cali Partners LLC | Indirect owner | — | January 1, 2016 |
| JS Fenton LLC | Indirect owner | — | January 1, 2016 |
| RGF Consulting LLC | Indirect owner | — | January 1, 2016 |
| Serrano Group LLC | Indirect owner | — | January 1, 2016 |
| Serrano Partners LLC | Indirect owner | — | January 1, 2016 |
| Yaame LLC | Indirect owner | — | January 1, 2016 |
| Fensterman, Howard | Indirect owner | — | January 1, 2016 |
| Fensterman, Jordan | Indirect owner | — | January 1, 2016 |
| Fensterman, Robert | Indirect owner | — | January 1, 2016 |
| Jacobs, Dov | Indirect owner | — | January 1, 2016 |
| Leibson, Staci | Indirect owner | — | January 1, 2016 |
| Taub, Judah | Indirect owner | — | January 1, 2016 |
| Palms Licensee 3 LLC | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2016 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 140 |
| Average residents per day | 125.1 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Serrano Group |
| Legal business name | Royal Palms Post Acute LLC |
| First approved by Medicare/Medicaid | 1968-03-26 |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 630 W. Broadway, Glendale, CA 91204 |
| County | Los Angeles County |
| State | California |
| Phone | (818) 247‑3395 |
| CMS Certification Number | 055899 |
| Name in Medicare records | ROYAL PALMS POST ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Broadway Manor Care Center0.0 mi · Glendale, CA · 2 of 5 stars
- Chestnut Ridge Post Acute LLC0.8 mi · Glendale, CA · 1 of 5 stars
- Golden Haven Care Center1.1 mi · Glendale, CA · 1 of 5 stars
- Glenhaven Healthcare1.1 mi · Glendale, CA · 3 of 5 stars
- Glendale Healthcare Center1.2 mi · Glendale, CA · 4 of 5 stars
Nearest hospital emergency rooms
- Glendale Memorial Hospital & Health Center1.5 mi · Glendale, CA · Acute Care Hospital
- Glendale Adventist Medical Center2.3 mi · Glendale, CA · Acute Care Hospital
- USC Verdugo Hills Hospital3.2 mi · Glendale, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13