Quick answers
- Where is Rocky Mountain Care - Maple Dell?
- 55 South Professional Way, Payson, UT 84651, in Utah County, Utah.
- What is the phone number of Rocky Mountain Care - Maple Dell?
- (801) 465-9211, as listed by Medicare (CMS).
- What is the Medicare star rating of Rocky Mountain Care - Maple Dell?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Rocky Mountain Care - Maple Dell been fined?
- Medicare lists 1 fine totaling $12,735.
- What did inspectors find at Rocky Mountain Care - Maple Dell?
- In its last three inspection cycles (July 21, 2021 to May 5, 2026), Medicare lists 80 health citations; the most serious was level L. 6 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (July 21, 2021 to May 5, 2026), Rocky Mountain Care - Maple Dell had 80 health citations; the most serious was level L (immediate jeopardy to resident health or safety). 6 of them were level G or higher (actual harm or immediate jeopardy). It was fined $12,735 in total (1 fine, the latest on May 5, 2026). Nurse staffing is 3.58 hours per resident per day; the Utah average is 4.08 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: August 28, 2024 — 13 health citations
Inspections in this cycle: August 28, 2024 (standard health inspection); May 5, 2026 (complaint investigation).
F0760 Level G
“Ensure that residents are free from significant medication errors.”
actual harm to residents; isolated (a few residents) · Pharmacy Service Deficiencies
Show 12 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0610 Level E
“Respond appropriately to all alleged violations.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0803 Level E
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0867 Level E
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0925 Level E
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0801 Level D
“Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.”
Previous cycle: October 3, 2022 — 34 health citations
Inspections in this cycle: October 3, 2022 (standard health inspection).
F0690 Level G
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0697 Level G
“Provide safe, appropriate pain management for a resident who requires such services.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0725 Level G
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
actual harm to residents; isolated (a few residents) · Nursing and Physician Services Deficiencies
F0745 Level G
“Provide medically-related social services to help each resident achieve the highest possible quality of life.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 30 less serious citations (levels A to F)
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0600 Level E
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0609 Level E
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0638 Level E
“Assure that each resident’s assessment is updated at least once every 3 months.”
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0655 Level E
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0676 Level E
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0757 Level E
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0770 Level E
“Provide timely, quality laboratory services/tests to meet the needs of residents.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0867 Level E
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0887 Level E
“Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0622 Level D
“Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0773 Level D
“Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.”
F0881 Level D
“Implement a program that monitors antibiotic use.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0888 Level D
“Ensure staff are vaccinated for COVID-19”
Earlier cycle: July 21, 2021 — 33 health citations
Inspections in this cycle: July 21, 2021 (standard health inspection); August 28, 2024 (complaint investigation).
F0880 Level L
“Provide and implement an infection prevention and control program.”
immediate jeopardy to resident health or safety; widespread (many residents) · Infection Control Deficiencies
Show 32 less serious citations (levels A to F)
F0801 Level F
“Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.”
F0882 Level F
“Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.”
F0550 Level E
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0561 Level E
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0563 Level E
“Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0623 Level E
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0636 Level E
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0655 Level E
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0680 Level E
“Ensure the activities program is directed by a qualified professional.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0726 Level E
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0732 Level E
“Post nurse staffing information every day.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0756 Level E
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0757 Level E
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0760 Level E
“Ensure that residents are free from significant medication errors.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0835 Level E
“Administer the facility in a manner that enables it to use its resources effectively and efficiently.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0867 Level E
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0885 Level E
“Report COVID19 data to residents and families.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0661 Level D
“Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0729 Level D
“Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.”
F0770 Level D
“Provide timely, quality laboratory services/tests to meet the needs of residents.”
F0887 Level D
“Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (6)
K0914 Level F
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0921 Level F
“Ensure that testing and maintenance of electrical equipment is performed.”
E0004 Level D
“Develop and maintain an Emergency Preparedness Program (EP).”
K0100 Level D
“Meet other general requirements.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
Fines and payment denials
Total fines over about the last three years: $12,735 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| May 5, 2026 | Fine | $12,735 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Utah | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.26 | 1.24 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.21 | 0.47 | 0.86 |
| Nurse aide hours per resident per day | 2.11 | 2.36 | 2.35 |
| Total nurse staff hours per resident per day | 3.58 | 4.08 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.12 | 3.54 | 3.43 |
| RN hours per resident per day on the weekend | 0.82 | 0.90 | 0.48 |
| Nursing staff turnover (per year) | 47.8% | 50.0% | 45.3% |
| RN turnover (per year) | 37.5% | 40.1% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 10 nursing homes: Rocky Mountain Care.
Legal business name: Canyonlands Health Care Special Service District.
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Canyonlands Health Care Special Service District | Direct owner | 100% | April 1, 2025 |
| Dej Payson Operating LLC | Management company (operational or managerial control) | NOT APPLICABLE | February 13, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 76 |
| Average residents per day | 53.3 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Rocky Mountain Care |
| Legal business name | Canyonlands Health Care Special Service District |
| First approved by Medicare/Medicaid | 1992-03-26 |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 55 South Professional Way, Payson, UT 84651 |
| County | Utah County |
| State | Utah |
| Phone | (801) 465‑9211 |
| CMS Certification Number | 465129 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Mervyn Sharp Bennion Central Utah Veterans Home1.3 mi · Payson, UT · 5 of 5 stars
- Advanced Health Care of Salem2.8 mi · Salem, UT · 5 of 5 stars
- Spanish Fork Rehabilitation and Nursing5.6 mi · Spanish Fork, UT · 4 of 5 stars
- Stonehenge of Springville8.7 mi · Springville, UT · 5 of 5 stars
- Provo Rehabilitation and Nursing14 mi · Provo, UT · 1 of 5 stars
Nearest hospital emergency rooms
- Mountain View Hospital0.3 mi · Payson, UT · Acute Care Hospital
- Utah State Hospital14 mi · Provo, UT · Psychiatric Hospital
- Intermountain Health Utah Valley Hospital14 mi · Provo, UT · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13