Quick answers
- Where is Regency at Lansing West?
- 12200 Broadbent, Lansing, MI 48917, in Eaton County, Michigan.
- What is the phone number of Regency at Lansing West?
- (517) 731-6200, as listed by Medicare (CMS).
- What is the Medicare star rating of Regency at Lansing West?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Regency at Lansing West been fined?
- Medicare lists no fines for Regency at Lansing West.
- What did inspectors find at Regency at Lansing West?
- In its last three inspection cycles (May 15, 2023 to March 5, 2026), Medicare lists 23 health citations; the most serious was level G. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (May 15, 2023 to March 5, 2026), Regency at Lansing West had 23 health citations; the most serious was level G (actual harm to residents). 2 of them were level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.60 hours per resident per day; the Michigan average is 4.03 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: August 13, 2025 — 2 health citations
Inspections in this cycle: August 13, 2025 (standard health inspection); March 5, 2026 (complaint investigation).
Show 2 citations (levels A to F, no actual harm)
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Previous cycle: July 26, 2024 — 5 health citations
Inspections in this cycle: July 26, 2024 (standard health inspection); January 3, 2025 (complaint investigation); February 20, 2025 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 4 less serious citations (levels A to F)
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0582 Level D
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0770 Level D
“Provide timely, quality laboratory services/tests to meet the needs of residents.”
Earlier cycle: May 15, 2023 — 16 health citations
Inspections in this cycle: May 15, 2023 (standard health inspection); October 11, 2023 (complaint investigation); October 31, 2023 (complaint investigation); July 26, 2024 (complaint investigation).
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 15 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0625 Level D
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0710 Level D
“Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0577 Level C
“Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (7)
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0741 Level F
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0920 Level F
“Ensure proper usage of power strips and extension cords.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Michigan | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.01 | 0.78 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.71 | 0.89 | 0.86 |
| Nurse aide hours per resident per day | 1.87 | 2.36 | 2.35 |
| Total nurse staff hours per resident per day | 3.60 | 4.03 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.04 | 3.50 | 3.43 |
| RN hours per resident per day on the weekend | 0.47 | 0.49 | 0.48 |
| Nursing staff turnover (per year) | 45.5% | 44.6% | 45.3% |
| RN turnover (per year) | 29.0% | 39.2% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 80 nursing homes: Ciena Healthcare/Laurel Health Care.
Legal business name: Eaton Care Center, LLC.
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| Mohammad a Qazi Living Trust Dated 09/26/97 | Direct owner | NOT APPLICABLE | September 2, 2015 |
| Qazi, Mohammad | Indirect owner | NOT APPLICABLE | September 2, 2015 |
| Ciena Healthcare Management Inc | Management company (operational or managerial control) | NOT APPLICABLE | September 2, 2015 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 120 |
| Average residents per day | 115.6 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Ciena Healthcare/Laurel Health Care |
| Legal business name | Eaton Care Center, LLC |
| First approved by Medicare/Medicaid | 2015-09-02 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 12200 Broadbent, Lansing, MI 48917 |
| County | Eaton County |
| State | Michigan |
| Phone | (517) 731‑6200 |
| CMS Certification Number | 235706 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Medilodge of Lansing1.4 mi · Lansing, MI · 4 of 5 stars
- Aria Nursing and Rehabilitation8.3 mi · Lansing, MI · 2 of 5 stars
- Medilodge of Capital Area8.7 mi · Lansing, MI · 2 of 5 stars
- Dimondale Nursing Care Center8.7 mi · Dimondale, MI · 3 of 5 stars
- Holt Senior Care and Rehab Center9.0 mi · Holt, MI · 5 of 5 stars
Nearest hospital emergency rooms
- Edward W Sparrow Hospital7.4 mi · Lansing, MI · Acute Care Hospital
- McLaren Greater Lansing9.7 mi · Lansing, MI · Acute Care Hospital
- University of Michigan Health - Sparrow Eaton15 mi · Charlotte, MI · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13