Quick answers
- Where is Red Rocks Care Center?
- 3720 Church Rock Street, Gallup, NM 87301, in Mckinley County, New Mexico.
- What is the phone number of Red Rocks Care Center?
- (505) 722-2261, as listed by Medicare (CMS).
- What is the Medicare star rating of Red Rocks Care Center?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Red Rocks Care Center been fined?
- Medicare lists no fines for Red Rocks Care Center.
- What did inspectors find at Red Rocks Care Center?
- In its last three inspection cycles (May 5, 2023 to December 5, 2025), Medicare lists 42 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (May 5, 2023 to December 5, 2025), Red Rocks Care Center had 42 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.19 hours per resident per day; the New Mexico average is 3.58 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 5, 2025 — 15 health citations
Inspections in this cycle: December 5, 2025 (complaint investigation); December 5, 2025 (standard health inspection).
Show 15 citations (levels A to F, no actual harm)
F0921 Level F
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0645 Level E
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0657 Level E
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0805 Level D
“Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
Previous cycle: July 25, 2024 — 11 health citations
Inspections in this cycle: July 25, 2024 (standard health inspection); June 13, 2025 (complaint investigation).
Show 11 citations (levels A to F, no actual harm)
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0552 Level E
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0628 Level D
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0687 Level D
“Provide appropriate foot care.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
Earlier cycle: May 5, 2023 — 16 health citations
Inspections in this cycle: May 5, 2023 (standard health inspection); November 29, 2023 (complaint investigation); December 29, 2023 (complaint investigation); July 25, 2024 (complaint investigation).
Show 16 citations (levels A to F, no actual harm)
F0921 Level F
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0809 Level F
“Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0657 Level E
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0677 Level E
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0760 Level E
“Ensure that residents are free from significant medication errors.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (13)
K0324 Level E
“Provide properly protected cooking facilities.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0324 Level E
“Provide properly protected cooking facilities.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0521 Level E
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0324 Level E
“Provide properly protected cooking facilities.”
K0341 Level E
“Install a fire alarm system that can be heard throughout the facility.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | New Mexico | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.50 | 0.65 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.47 | 0.71 | 0.86 |
| Nurse aide hours per resident per day | 2.23 | 2.22 | 2.35 |
| Total nurse staff hours per resident per day | 3.19 | 3.58 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.87 | 3.14 | 3.43 |
| RN hours per resident per day on the weekend | 0.34 | 0.48 | 0.48 |
| Nursing staff turnover (per year) | 43.1% | 53.5% | 45.3% |
| RN turnover (per year) | 50.0% | 54.0% | 42.5% |
| Administrators who left in the last year | 2.0 | 0.9 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 183 nursing homes: Genesis Healthcare.
Legal business name: 3720 Church Rock Street Operations LLC.
Owners and managers Medicare lists (10)
| Name | Role | Share | Since |
|---|---|---|---|
| Genesis Omg Operations LLC | Direct owner | 100% | November 1, 2018 |
| Fc-Gen Operations Investment LLC | Indirect owner | — | November 1, 2018 |
| Gen Operations I LLC | Indirect owner | — | November 1, 2018 |
| Gen Operations II LLC | Indirect owner | — | November 1, 2018 |
| Genesis Healthcare Inc | Indirect owner | — | November 1, 2018 |
| Genesis Healthcare LLC | Indirect owner | — | November 1, 2018 |
| Genesis Holdings LLC | Indirect owner | — | November 1, 2018 |
| GHC Holdings LLC | Indirect owner | — | November 1, 2018 |
| Sun Healthcare Group Inc | Indirect owner | — | November 1, 2018 |
| Whitman, Arnold | Indirect owner | — | March 1, 2015 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 102 |
| Average residents per day | 81 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Genesis Healthcare |
| Legal business name | 3720 Church Rock Street Operations LLC |
| First approved by Medicare/Medicaid | 1992-03-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 3720 Church Rock Street, Gallup, NM 87301 |
| County | Mckinley County |
| State | New Mexico |
| Phone | (505) 722‑2261 |
| CMS Certification Number | 325070 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Gallup Nursing & Rehabilitation LLC3.6 mi · Gallup, NM · 5 of 5 stars
Nearest hospital emergency rooms
- Rehoboth McKinley Christian Health Care Services3.5 mi · Gallup, NM · Critical Access Hospital
- Gallup Indian Medical Center3.7 mi · Gallup, NM · Acute Care Hospital
- Crownpoint Healthcare Facility31 mi · Crownpoint, NM · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13