Quick answers
- Where is Randolph Health Services?
- 502 S High St, Randolph, WI 53956, in Dodge County, Wisconsin.
- What is the phone number of Randolph Health Services?
- (920) 326-3171, as listed by Medicare (CMS).
- What is the Medicare star rating of Randolph Health Services?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Randolph Health Services been fined?
- Medicare lists 1 fine totaling $49,572.
- What did inspectors find at Randolph Health Services?
- In its last three inspection cycles (November 7, 2023 to March 12, 2026), Medicare lists 13 health citations; the most serious was level K. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 7, 2023 to March 12, 2026), Randolph Health Services had 13 health citations; the most serious was level K (immediate jeopardy to resident health or safety). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $49,572 in total (1 fine, the latest on December 18, 2024). Nurse staffing is 3.53 hours per resident per day; the Wisconsin average is 4.25 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: March 12, 2026 — 3 health citations
Inspections in this cycle: March 12, 2026 (standard health inspection).
Show 3 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
Previous cycle: December 18, 2024 — 10 health citations
Inspections in this cycle: December 18, 2024 (standard health inspection); May 6, 2025 (complaint investigation).
F0689 Level K
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; pattern (some residents) · Quality of Life and Care Deficiencies
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 8 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0742 Level D
“Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.”
Earlier cycle: November 7, 2023 — no health citations
Inspections in this cycle: November 7, 2023 (standard health inspection).
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (23)
K0521 Level F
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0132 Level D
“Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0374 Level D
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0911 Level D
“Meet requirements for the installation and maintenance of electrical systems.”
K0927 Level D
“Have proper fire barriers, ventilation and signs for the transfilling of oxygen.”
K0342 Level E
“Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.”
K0354 Level E
“Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.”
K0362 Level E
“Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.”
K0912 Level E
“Have power receptacles that are properly grounded.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0331 Level D
“Construct fire resistant interior walls.”
K0521 Level D
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0223 Level E
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0331 Level D
“Construct fire resistant interior walls.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0362 Level D
“Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.”
Fines and payment denials
Total fines over about the last three years: $49,572 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| December 18, 2024 | Fine | $49,572 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Wisconsin | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.06 | 0.98 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.28 | 0.65 | 0.86 |
| Nurse aide hours per resident per day | 2.19 | 2.61 | 2.35 |
| Total nurse staff hours per resident per day | 3.53 | 4.25 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.19 | 3.75 | 3.43 |
| RN hours per resident per day on the weekend | 0.82 | 0.66 | 0.48 |
| Nursing staff turnover (per year) | 33.9% | 46.7% | 45.3% |
| RN turnover (per year) | 20.0% | 40.1% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 57 nursing homes: North Shore Healthcare.
Legal business name: NSH Randolph LLC.
Owners and managers Medicare lists (6)
| Name | Role | Share | Since |
|---|---|---|---|
| Cibc Bank USA | Management company (operational or managerial control) | NOT APPLICABLE | December 31, 2024 |
| Cliftonlarsonallen | Management company (operational or managerial control) | NOT APPLICABLE | May 22, 2018 |
| Continuum Therapy Partners LLC | Management company (operational or managerial control) | NOT APPLICABLE | March 1, 2025 |
| North Shore Healthcare LLC | Management company (operational or managerial control) | NOT APPLICABLE | December 21, 2016 |
| NSH Rehab LLC | Management company (operational or managerial control) | NOT APPLICABLE | March 1, 2025 |
| Wipfli LLP | Management company (operational or managerial control) | NOT APPLICABLE | February 1, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 84 |
| Average residents per day | 57.8 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | North Shore Healthcare |
| Legal business name | NSH Randolph LLC |
| First approved by Medicare/Medicaid | 1984-04-01 |
| Resident and family councils | None |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 502 S High St, Randolph, WI 53956 |
| County | Dodge County |
| State | Wisconsin |
| Phone | (920) 326‑3171 |
| CMS Certification Number | 525355 |
| Name in Medicare records | RANDOLPH HEALTH SERVICES |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Hillside Manor11 mi · Beaver Dam, WI · 2 of 5 stars
- Beaver Dam Health Care Center11 mi · Beaver Dam, WI · 1 of 5 stars
- Markesan Resident Home13 mi · Markesan, WI · 5 of 5 stars
- Columbus Health and Rehab14 mi · Columbus, WI · 2 of 5 stars
- Complete Care at Christian Home LLC14 mi · Waupun, WI · 2 of 5 stars
Nearest hospital emergency rooms
- Marshfield Medical Center - Beaver Dam (MMC-BD)11 mi · Beaver Dam, WI · Acute Care Hospital
- Columbus Community Hospital15 mi · Columbus, WI · Critical Access Hospital
- Waupun Memorial Hospital15 mi · Waupun, WI · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13