Quick answers
- Where is Pembroke Center?
- 310 E Wardell Drive, Pembroke, NC 28372, in Robeson County, North Carolina.
- What is the phone number of Pembroke Center?
- (910) 521-1273, as listed by Medicare (CMS).
- What is the Medicare star rating of Pembroke Center?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Pembroke Center been fined?
- Medicare lists 3 fines totaling $37,339.
- What did inspectors find at Pembroke Center?
- In its last three inspection cycles (November 16, 2023 to May 21, 2026), Medicare lists 37 health citations; the most serious was level J. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 16, 2023 to May 21, 2026), Pembroke Center had 37 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $37,339 in total (3 fines, the latest on November 21, 2025). Nurse staffing is 3.31 hours per resident per day; the North Carolina average is 3.87 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: November 21, 2025 — 20 health citations
Inspections in this cycle: November 21, 2025 (complaint investigation); November 21, 2025 (standard health inspection); January 20, 2026 (complaint investigation); May 21, 2026 (complaint investigation).
Show 20 citations (levels A to F, no actual harm)
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0638 Level D
“Assure that each resident’s assessment is updated at least once every 3 months.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0730 Level D
“Observe each nurse aide's job performance and give regular training.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
Previous cycle: November 20, 2024 — 11 health citations
Inspections in this cycle: November 20, 2024 (complaint investigation); November 20, 2024 (standard health inspection); June 5, 2025 (complaint investigation).
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Show 10 less serious citations (levels A to F)
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0757 Level E
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0849 Level D
“Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0725 Level D
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0727 Level D
“Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0849 Level D
“Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.”
F0842 Level B
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Earlier cycle: November 16, 2023 — 6 health citations
Inspections in this cycle: November 16, 2023 (complaint investigation); November 16, 2023 (standard health inspection); May 31, 2024 (complaint investigation).
F0600 Level J
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Show 5 less serious citations (levels A to F)
F0677 Level E
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0697 Level E
“Provide safe, appropriate pain management for a resident who requires such services.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0867 Level E
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (8)
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0372 Level D
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0916 Level F
“Have a battery powered remote alarm panel in a location accessible by operating personnel.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
K0521 Level D
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
Fines and payment denials
Total fines over about the last three years: $37,339 (3 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| November 21, 2025 | Fine | $10,335 |
| June 5, 2025 | Fine | $10,868 |
| May 31, 2024 | Fine | $16,136 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | North Carolina | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.56 | 0.62 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.92 | 0.88 | 0.86 |
| Nurse aide hours per resident per day | 1.83 | 2.37 | 2.35 |
| Total nurse staff hours per resident per day | 3.31 | 3.87 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.03 | 3.40 | 3.43 |
| RN hours per resident per day on the weekend | 0.31 | 0.41 | 0.48 |
| Nursing staff turnover (per year) | 67.4% | 48.7% | 45.3% |
| RN turnover (per year) | 83.3% | 45.7% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 183 nursing homes: Genesis Healthcare.
Legal business name: Sunbridge Retirement Care Associates, LLC.
Owners and managers Medicare lists (11)
| Name | Role | Share | Since |
|---|---|---|---|
| Sunbridge Healthcare LLC | Direct owner | 100% | February 1, 2009 |
| FC Gen Operations Investment LLC | Indirect owner | — | December 1, 2012 |
| Gen Operations I LLC | Indirect owner | — | December 1, 2012 |
| Gen Operations II LLC | Indirect owner | — | December 1, 2012 |
| Genesis Healthcare Inc | Indirect owner | — | February 2, 2015 |
| Genesis Healthcare LLC | Indirect owner | — | December 1, 2012 |
| Genesis Holdings LLC | Indirect owner | — | February 2, 2015 |
| Sun Healthcare Group, Inc. | Indirect owner | — | February 1, 2020 |
| Whitman, Arnold | Indirect owner | — | December 1, 2024 |
| Genesis Administrative Services LLC | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2019 |
| Powerback Rehabilitation LLC | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2019 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 84 |
| Average residents per day | 71.1 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Genesis Healthcare |
| Legal business name | Sunbridge Retirement Care Associates, LLC |
| First approved by Medicare/Medicaid | 1992-01-07 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 310 E Wardell Drive, Pembroke, NC 28372 |
| County | Robeson County |
| State | North Carolina |
| Phone | (910) 521‑1273 |
| CMS Certification Number | 345409 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Glenflora9.5 mi · Lumberton, NC · 2 of 5 stars
- Wesley Pines Retirement Community11 mi · Lumberton, NC · 3 of 5 stars
- Woodhaven Nursing Center11 mi · Lumberton, NC · 1 of 5 stars
- The Carrolton of Lumberton11 mi · Lumberton, NC · 1 of 5 stars
- Harborview Lumberton12 mi · Lumberton, NC · 3 of 5 stars
Nearest hospital emergency rooms
- Southeastern Regional Medical Center10 mi · Lumberton, NC · Acute Care Hospital
- Scotland Memorial Hospital17 mi · Laurinburg, NC · Acute Care Hospital
- McLeod Medical Center - Dillon21 mi · Dillon, SC · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13