Quick answers
- Where is The Pavilion?
- 876 Falmouth Road, Hyannis, MA 02601, in Barnstable County, Massachusetts.
- What is the phone number of The Pavilion?
- (508) 775-6663, as listed by Medicare (CMS).
- What is the Medicare star rating of The Pavilion?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has The Pavilion been fined?
- Medicare lists no fines for The Pavilion.
- What did inspectors find at The Pavilion?
- In its last three inspection cycles (April 5, 2023 to June 17, 2025), Medicare lists 4 health citations; the most serious was level D. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (April 5, 2023 to June 17, 2025), The Pavilion had 4 health citations; the most serious was level D (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.19 hours per resident per day; the Massachusetts average is 3.94 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: June 17, 2025 — no health citations
Inspections in this cycle: June 17, 2025 (standard health inspection).
Previous cycle: June 13, 2024 — 4 health citations
Inspections in this cycle: June 13, 2024 (standard health inspection).
Show 4 citations (levels A to F, no actual harm)
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Earlier cycle: April 5, 2023 — no health citations
Inspections in this cycle: April 5, 2023 (standard health inspection).
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
K0161 Level F
“Use approved construction type or materials.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0521 Level D
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0911 Level D
“Meet requirements for the installation and maintenance of electrical systems.”
K0345 Level E
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0521 Level D
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0712 Level D
“Have simulated fire drills held at unexpected times.”
E0041 Level C
“Implement emergency and standby power systems.”
K0324 Level C
“Provide properly protected cooking facilities.”
K0353 Level C
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level C
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0918 Level C
“Have generator or other power source capable of supplying service within 10 seconds.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Massachusetts | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.74 | 0.66 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.22 | 0.97 | 0.86 |
| Nurse aide hours per resident per day | 2.23 | 2.31 | 2.35 |
| Total nurse staff hours per resident per day | 4.19 | 3.94 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.69 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.49 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 25.3% | 37.6% | 45.3% |
| RN turnover (per year) | 46.7% | 42.7% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Essex Pavilion, LLC.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| Bentley Health Group LLC | Direct owner | 100% | January 1, 2007 |
| Wellington Healthcare LLC | Indirect owner | — | December 29, 2005 |
| Raso, Steven | Indirect owner | — | January 20, 2013 |
| Landmark Health Solutions, LLC | Management company (operational or managerial control) | NOT APPLICABLE | July 1, 2006 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 82 |
| Average residents per day | 72.4 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Legal business name | Essex Pavilion, LLC |
| First approved by Medicare/Medicaid | 1990-07-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 876 Falmouth Road, Hyannis, MA 02601 |
| County | Barnstable County |
| State | Massachusetts |
| Phone | (508) 775‑6663 |
| CMS Certification Number | 225503 |
| Name in Medicare records | PAVILION , THE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Cape Regency Rehabilitation & Health Care Center1.3 mi · Centerville, MA · 1 of 5 stars
- Mayflower Place Nursing & Rehabilitation Center3.3 mi · West Yarmouth, MA · 2 of 5 stars
- Windsor Nursing & Retirement Home7.3 mi · South Yarmouth, MA · 2 of 5 stars
- ROYAL Cotuit Nursing and Rehabilitation Center7.9 mi · Mashpee, MA · 2 of 5 stars
- Cape Heritage Rehabilitation & Health Care Center12 mi · Sandwich, MA · 2 of 5 stars
Nearest hospital emergency rooms
- Cape Cod Hospital2.4 mi · Hyannis, MA · Acute Care Hospital
- Falmouth Hospital17 mi · Falmouth, MA · Acute Care Hospital
- Martha's Vineyard Hospital Inc19 mi · Oak Bluffs, MA · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13