Quick answers
- Where is Pavilion at Glacier Valley?
- 1900 American Eagle Drive, Slinger, WI 53086, in Washington County, Wisconsin.
- What is the phone number of Pavilion at Glacier Valley?
- (262) 297-6300, as listed by Medicare (CMS).
- What is the Medicare star rating of Pavilion at Glacier Valley?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Pavilion at Glacier Valley been fined?
- Medicare lists no fines for Pavilion at Glacier Valley.
- What did inspectors find at Pavilion at Glacier Valley?
- In its last three inspection cycles (October 4, 2023 to June 11, 2026), Medicare lists 46 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (October 4, 2023 to June 11, 2026), Pavilion at Glacier Valley had 46 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.56 hours per resident per day; the Wisconsin average is 4.25 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: February 17, 2026 — 10 health citations
Inspections in this cycle: October 8, 2025 (complaint investigation); February 17, 2026 (complaint investigation); February 17, 2026 (standard health inspection); June 11, 2026 (complaint investigation).
Show 10 citations (levels A to F, no actual harm)
F0803 Level F
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0806 Level D
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0849 Level D
“Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.”
F0732 Level C
“Post nurse staffing information every day.”
Previous cycle: November 12, 2024 — 14 health citations
Inspections in this cycle: November 12, 2024 (complaint investigation); November 12, 2024 (standard health inspection); August 8, 2025 (complaint investigation).
Show 14 citations (levels A to F, no actual harm)
F0801 Level F
“Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.”
F0677 Level E
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0800 Level D
“Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: December 13, 2023 — 22 health citations
Inspections in this cycle: October 4, 2023 (complaint investigation); December 13, 2023 (complaint investigation); December 13, 2023 (standard health inspection); January 16, 2024 (complaint investigation); July 10, 2024 (complaint investigation).
Show 22 citations (levels A to F, no actual harm)
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0551 Level D
“Give the resident's representative the ability to exercise the resident's rights.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0640 Level D
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0712 Level D
“Ensure that the resident and his/her doctor meet face-to-face at all required visits.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0553 Level D
“Allow resident to participate in the development and implementation of his or her person-centered plan of care.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (20)
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0293 Level E
“Have properly located and lighted "Exit" signs.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0781 Level D
“Have restrictions on the use of portable space heaters.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
E0004 Level F
“Develop and maintain an Emergency Preparedness Program (EP).”
E0013 Level F
“Develop Emergency Preparedness policies and procedures.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0761 Level E
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0925 Level E
“Ensure that sources of ignition are removed from patients receiving respiratory therapy.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0908 Level E
“Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.”
K0923 Level E
“Have proper medical gas storage and administration areas.”
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0345 Level C
“Have approved installation, maintenance and testing program for fire alarm systems.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Wisconsin | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.61 | 0.98 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.86 | 0.65 | 0.86 |
| Nurse aide hours per resident per day | 2.09 | 2.61 | 2.35 |
| Total nurse staff hours per resident per day | 3.56 | 4.25 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.31 | 3.75 | 3.43 |
| RN hours per resident per day on the weekend | 0.37 | 0.66 | 0.48 |
| Nursing staff turnover (per year) | 42.0% | 46.7% | 45.3% |
| RN turnover (per year) | 30.8% | 40.1% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 66 nursing homes: Fundamental Healthcare.
Legal business name: Thi of Wisconsin at Hartford, LLC.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Thi of Wisconsin, LLC | Direct owner | 100% | August 30, 2003 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 106 |
| Average residents per day | 75.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Fundamental Healthcare |
| Legal business name | Thi of Wisconsin at Hartford, LLC |
| First approved by Medicare/Medicaid | 1989-11-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1900 American Eagle Drive, Slinger, WI 53086 |
| County | Washington County |
| State | Wisconsin |
| Phone | (262) 297‑6300 |
| CMS Certification Number | 525461 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Cedar Lake Health and Rehab Center6.0 mi · West Bend, WI · 5 of 5 stars
- Complete Care at Germantown8.7 mi · Germantown, WI · 4 of 5 stars
- Cedarburg Health Services10 mi · Cedarburg, WI · 3 of 5 stars
- Lasata Care Center10 mi · Cedarburg, WI · 5 of 5 stars
- Samaritan Nursing and Rehab12 mi · West Bend, WI · 1 of 5 stars
Nearest hospital emergency rooms
- St Josephs Community Hospital West Bend3.1 mi · West Bend, WI · Acute Care Hospital
- Aurora Medical Center Washington County5.9 mi · Hartford, WI · Acute Care Hospital
- Community Memorial Hospital13 mi · Menomonee Falls, WI · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13