Quick answers
- Where is Palm Valley Post Acute?
- 13575 West McDowell Road, Goodyear, AZ 85395, in Maricopa County, Arizona.
- What is the phone number of Palm Valley Post Acute?
- (623) 536-9911, as listed by Medicare (CMS).
- What is the Medicare star rating of Palm Valley Post Acute?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Palm Valley Post Acute been fined?
- Medicare lists 1 fine totaling $82,607.
- What did inspectors find at Palm Valley Post Acute?
- In its last three inspection cycles (October 31, 2023 to January 29, 2026), Medicare lists 48 health citations; the most serious was level K. 6 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (October 31, 2023 to January 29, 2026), Palm Valley Post Acute had 48 health citations; the most serious was level K (immediate jeopardy to resident health or safety). 6 of them were level G or higher (actual harm or immediate jeopardy). It was fined $82,607 in total (1 fine, the latest on February 6, 2025). Nurse staffing is 3.86 hours per resident per day; the Arizona average is 4.08 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: January 29, 2026 — 4 health citations
Inspections in this cycle: January 29, 2026 (standard health inspection).
Show 4 citations (levels A to F, no actual harm)
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0814 Level D
“Dispose of garbage and refuse properly.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: August 1, 2025 — 11 health citations
Inspections in this cycle: October 10, 2024 (complaint investigation); October 21, 2024 (complaint investigation); January 9, 2025 (complaint investigation); February 6, 2025 (complaint investigation); February 12, 2025 (complaint investigation); March 20, 2025 (complaint investigation); June 24, 2025 (complaint investigation); August 1, 2025 (standard health inspection).
Show 11 citations (levels A to F, no actual harm)
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0698 Level E
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
Earlier cycle: February 6, 2025 — 33 health citations
Inspections in this cycle: October 31, 2023 (complaint investigation); November 22, 2023 (complaint investigation); December 22, 2023 (complaint investigation); March 1, 2024 (complaint investigation); March 8, 2024 (complaint investigation); February 6, 2025 (standard health inspection).
F0609 Level K
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
immediate jeopardy to resident health or safety; pattern (some residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0610 Level K
“Respond appropriately to all alleged violations.”
immediate jeopardy to resident health or safety; pattern (some residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0600 Level J
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0684 Level G
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0607 Level G
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Show 27 less serious citations (levels A to F)
F0565 Level E
“Honor the resident's right to organize and participate in resident/family groups in the facility.”
F0645 Level E
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level E
“Provide safe and appropriate respiratory care for a resident when needed.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0600 Level E
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0610 Level E
“Respond appropriately to all alleged violations.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0604 Level D
“Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0625 Level D
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (17)
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0351 Level E
“Install an approved automatic sprinkler system.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
E0006 Level E
“Conduct risk assessment and an All-Hazards approach.”
E0035 Level E
“Provide family notifications of emergency plan.”
E0039 Level E
“Conduct testing and exercise requirements.”
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0223 Level E
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0293 Level E
“Have properly located and lighted "Exit" signs.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0761 Level E
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0902 Level E
“Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
Fines and payment denials
Total fines over about the last three years: $82,607 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| February 6, 2025 | Fine | $82,607 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Arizona | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.33 | 0.74 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.17 | 1.04 | 0.86 |
| Nurse aide hours per resident per day | 2.35 | 2.30 | 2.35 |
| Total nurse staff hours per resident per day | 3.86 | 4.08 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.55 | 3.59 | 3.43 |
| RN hours per resident per day on the weekend | 0.26 | 0.53 | 0.48 |
| Nursing staff turnover (per year) | 44.2% | 44.8% | 45.3% |
| RN turnover (per year) | 33.3% | 44.2% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 277 nursing homes: Pacs Group.
Legal business name: Palm Valley Healthcare, LLC.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Providence Group Inc | Direct owner | 100% | March 1, 2023 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 180 |
| Average residents per day | 168.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Pacs Group |
| Legal business name | Palm Valley Healthcare, LLC |
| First approved by Medicare/Medicaid | 1999-09-28 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 13575 West McDowell Road, Goodyear, AZ 85395 |
| County | Maricopa County |
| State | Arizona |
| Phone | (623) 536‑9911 |
| CMS Certification Number | 035255 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Estrella Health and Rehabilitation Center1.3 mi · Avondale, AZ · 4 of 5 stars
- Sun Health La Loma Care Center3.3 mi · Litchfield Park, AZ · 3 of 5 stars
- Northpark Health and Rehabilitation of Cascadia5.2 mi · Phoenix, AZ · 3 of 5 stars
- Diamondback Healthcare Center5.3 mi · Phoenix, AZ · 4 of 5 stars
- AZ - Rio Vista Post Acute and Rehabilitation8.1 mi · Peoria, AZ · 5 of 5 stars
Nearest hospital emergency rooms
- Abrazo West Campus0.2 mi · Goodyear, AZ · Acute Care Hospital
- Copper Springs East- Gilbert3.6 mi · Avondale, AZ · Psychiatric Hospital
- Banner Estrella Medical Center5.0 mi · Phoenix, AZ · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13