Quick answers
- Where is Palazzo Post Acute?
- 5400 Fountain Ave, Los Angeles, CA 90029, in Los Angeles County, California.
- What is the phone number of Palazzo Post Acute?
- (323) 461-4301, as listed by Medicare (CMS).
- What is the Medicare star rating of Palazzo Post Acute?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Palazzo Post Acute been fined?
- Medicare lists no fines for Palazzo Post Acute.
- What did inspectors find at Palazzo Post Acute?
- In its last three inspection cycles (November 21, 2023 to July 22, 2026), Medicare lists 45 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 21, 2023 to July 22, 2026), Palazzo Post Acute had 45 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.16 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: June 25, 2026 — 16 health citations
Inspections in this cycle: December 16, 2025 (complaint investigation); March 12, 2026 (complaint investigation); May 29, 2026 (complaint investigation); June 25, 2026 (complaint investigation); June 25, 2026 (standard health inspection); July 22, 2026 (complaint investigation).
Show 16 citations (levels A to F, no actual harm)
F0698 Level E
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0814 Level E
“Dispose of garbage and refuse properly.”
F0947 Level E
“Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0557 Level D
“Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0729 Level D
“Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
Previous cycle: June 5, 2025 — 14 health citations
Inspections in this cycle: November 12, 2024 (complaint investigation); April 21, 2025 (complaint investigation); June 5, 2025 (standard health inspection); June 17, 2025 (complaint investigation); September 16, 2025 (complaint investigation).
Show 14 citations (levels A to F, no actual harm)
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0732 Level D
“Post nurse staffing information every day.”
Earlier cycle: May 9, 2024 — 15 health citations
Inspections in this cycle: November 21, 2023 (complaint investigation); March 29, 2024 (complaint investigation); April 25, 2024 (complaint investigation); May 9, 2024 (complaint investigation); May 9, 2024 (standard health inspection); June 26, 2024 (complaint investigation); July 18, 2024 (complaint investigation).
Show 15 citations (levels A to F, no actual harm)
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0567 Level D
“Honor the resident's right to manage his or her financial affairs.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (20)
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0223 Level D
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0342 Level D
“Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
K0531 Level E
“Have elevators that firefighters can control in the event of a fire.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0341 Level E
“Install a fire alarm system that can be heard throughout the facility.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
E0007 Level C
“Address patient/client population and determine types of services needed.”
E0023 Level C
“Establish policies and procedures for medical documentation.”
E0031 Level C
“Provide emergency officials' contact information.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.44 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.12 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.61 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.16 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.84 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.30 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 34.8% | 36.6% | 45.3% |
| RN turnover (per year) | 16.7% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 11 nursing homes: Serrano Group.
Legal business name: Serrano Healthcare LLC.
Owners and managers Medicare lists (15)
| Name | Role | Share | Since |
|---|---|---|---|
| Serrano Licensee 1 LLC | Direct owner | 100% | January 1, 2016 |
| Bin Mendel LLC | Indirect owner | — | January 1, 2016 |
| BL Cali Partners LLC | Indirect owner | — | January 1, 2016 |
| JS Fenton LLC | Indirect owner | — | January 1, 2016 |
| RGF Consulting LLC | Indirect owner | — | January 1, 2016 |
| Serrano Group LLC | Indirect owner | — | January 1, 2016 |
| Serrano Partners LLC | Indirect owner | — | January 1, 2016 |
| Yaame LLC | Indirect owner | — | January 1, 2016 |
| Fensterman, Howard | Indirect owner | — | January 1, 2016 |
| Fensterman, Jordan | Indirect owner | — | January 1, 2016 |
| Fensterman, Robert | Indirect owner | — | January 1, 2016 |
| Jacobs, Dov | Indirect owner | — | January 1, 2016 |
| Leibson, Staci | Indirect owner | — | January 1, 2016 |
| Taub, Judah | Indirect owner | — | January 1, 2016 |
| Serrano Licensee 1 LLC | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2016 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 99 |
| Average residents per day | 92.8 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Serrano Group |
| Legal business name | Serrano Healthcare LLC |
| First approved by Medicare/Medicaid | 1975-02-04 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 5400 Fountain Ave, Los Angeles, CA 90029 |
| County | Los Angeles County |
| State | California |
| Phone | (323) 461‑4301 |
| CMS Certification Number | 056456 |
| Name in Medicare records | PALAZZO POST ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Hollywood Premier Healthcare Center0.0 mi · Los Angeles, CA · 2 of 5 stars
- Fountain View Subacute and Nursing Center0.0 mi · Los Angeles, CA · 2 of 5 stars
- The Meadows on Sunset Post Acute0.6 mi · Los Angeles, CA · 1 of 5 stars
- Alexandria Care Center0.6 mi · Los Angeles, CA · 1 of 5 stars
- Hollywood Presbyterian Medical Center D/P SNF1.1 mi · Los Angeles, CA · 3 of 5 stars
Nearest hospital emergency rooms
- Southern California Hospital at Hollywood0.9 mi · Hollywood, CA · Acute Care Hospital
- Kaiser Foundation Hospital - Los Angeles0.9 mi · Los Angeles, CA · Acute Care Hospital
- Hollywood Presbyterian Medical Center1.0 mi · Los Angeles, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13