Quick answers
- Where is Pacific Villa, Inc?
- 3501 Cedar Avenue, Long Beach, CA 90807, in Los Angeles County, California.
- What is the phone number of Pacific Villa, Inc?
- (562) 595-1731, as listed by Medicare (CMS).
- What is the Medicare star rating of Pacific Villa, Inc?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Pacific Villa, Inc been fined?
- Medicare lists 3 fines totaling $29,170.
- What did inspectors find at Pacific Villa, Inc?
- In its last three inspection cycles (December 11, 2023 to February 27, 2026), Medicare lists 79 health citations; the most serious was level G. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (December 11, 2023 to February 27, 2026), Pacific Villa, Inc had 79 health citations; the most serious was level G (actual harm to residents). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $29,170 in total (3 fines, the latest on April 28, 2025). Nurse staffing is 4.14 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: February 27, 2026 — 22 health citations
Inspections in this cycle: November 19, 2025 (complaint investigation); December 4, 2025 (complaint investigation); December 16, 2025 (complaint investigation); February 27, 2026 (standard health inspection).
Show 22 citations (levels A to F, no actual harm)
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0790 Level E
“Provide routine and 24-hour emergency dental care for each resident.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0921 Level E
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0605 Level D
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0726 Level D
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0881 Level D
“Implement a program that monitors antibiotic use.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
Previous cycle: December 20, 2024 — 28 health citations
Inspections in this cycle: October 17, 2024 (complaint investigation); December 20, 2024 (complaint investigation); December 20, 2024 (standard health inspection); February 19, 2025 (complaint investigation); March 14, 2025 (complaint investigation); April 28, 2025 (complaint investigation); May 16, 2025 (complaint investigation).
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 26 less serious citations (levels A to F)
F0814 Level F
“Dispose of garbage and refuse properly.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0644 Level E
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0688 Level E
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0726 Level D
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0867 Level D
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0726 Level D
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0626 Level D
“Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.”
F0641 Level B
“Ensure each resident receives an accurate assessment.”
Earlier cycle: January 5, 2024 — 29 health citations
Inspections in this cycle: December 11, 2023 (complaint investigation); January 5, 2024 (complaint investigation); January 5, 2024 (standard health inspection); February 1, 2024 (complaint investigation); February 2, 2024 (complaint investigation).
Show 29 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0607 Level E
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0609 Level E
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level E
“Respond appropriately to all alleged violations.”
F0688 Level E
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level E
“Provide safe and appropriate respiratory care for a resident when needed.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0760 Level E
“Ensure that residents are free from significant medication errors.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0790 Level E
“Provide routine and 24-hour emergency dental care for each resident.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0555 Level D
“Honor the resident's right to choose his or her attending physician.”
F0573 Level D
“Let each resident or the resident's legal representative access or purchase copies of all the resident's records.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (24)
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0521 Level F
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0325 Level E
“Have properly installed hallway dispensers for alcohol-based hand rub.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
K0346 Level C
“Follow proper procedures when the fire alarm was out of service for more than 4 hours.”
K0354 Level C
“Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
K0920 Level C
“Ensure proper usage of power strips and extension cords.”
E0039 Level F
“Conduct testing and exercise requirements.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0223 Level E
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0753 Level E
“Have restrictions on the use of highly flammable decorations.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0761 Level D
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
E0025 Level C
“Create arrangements with other facilities to receive patients.”
E0041 Level C
“Implement emergency and standby power systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
Fines and payment denials
Total fines over about the last three years: $29,170 (3 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| April 28, 2025 | Fine | $23,473 |
| February 20, 2024 | Fine | $2,279 |
| January 22, 2024 | Fine | $3,418 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.26 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.04 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.84 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.14 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.77 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.14 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 35.1% | 36.6% | 45.3% |
| RN turnover (per year) | 40.0% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 8 nursing homes: Rollins-Nelson Healthcare Management.
Legal business name: Pacific Villa Inc.
Owners and managers Medicare lists (6)
| Name | Role | Share | Since |
|---|---|---|---|
| Pacific Villa Inc | Direct owner | — | December 8, 2014 |
| The Palms Real Estate, LLC | Direct owner | — | December 8, 2014 |
| Nelson, William | Direct owner | NOT APPLICABLE | December 8, 2014 |
| Rollins, Vicki | Direct owner | NOT APPLICABLE | December 8, 2014 |
| Nelson, William | Indirect owner | NOT APPLICABLE | December 8, 2014 |
| Rollins, Vicki | Indirect owner | NOT APPLICABLE | April 28, 2026 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 95 |
| Average residents per day | 85.2 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – individual |
| Group or chain (affiliated entity) | Rollins-Nelson Healthcare Management |
| Legal business name | Pacific Villa Inc |
| First approved by Medicare/Medicaid | 1972-03-13 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 3501 Cedar Avenue, Long Beach, CA 90807 |
| County | Los Angeles County |
| State | California |
| Phone | (562) 595‑1731 |
| CMS Certification Number | 056313 |
| Name in Medicare records | PACIFIC VILLA, INC |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Long Beach Healthcare Center0.1 mi · Long Beach, CA · 1 of 5 stars
- Pacific Care Nursing Center0.2 mi · Long Beach, CA · 2 of 5 stars
- Bixby Towers Post-Acute Rehab0.7 mi · Long Beach, CA · 1 of 5 stars
- Catered Manor Care Center0.9 mi · Long Beach, CA · 3 of 5 stars
- Atlantic Memorial Healthcare Center1.1 mi · Long Beach, CA · 5 of 5 stars
Nearest hospital emergency rooms
- College Medical Center1.0 mi · Long Beach, CA · Acute Care Hospital
- Memorial Care Miller Children's & Women's Hospital LB1.5 mi · Long Beach, CA · Children's Hospital
- Memorialcare Long Beach Medical Center1.5 mi · Long Beach, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13