Quick answers
- Where is Pacific Hills Post Acute?
- 370 Noble Court, Morgan Hill, CA 95037, in Santa Clara County, California.
- What is the phone number of Pacific Hills Post Acute?
- (408) 779-7346, as listed by Medicare (CMS).
- What is the Medicare star rating of Pacific Hills Post Acute?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Pacific Hills Post Acute been fined?
- Medicare lists no fines for Pacific Hills Post Acute.
- What did inspectors find at Pacific Hills Post Acute?
- In its last three inspection cycles (July 12, 2021 to June 16, 2026), Medicare lists 47 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (July 12, 2021 to June 16, 2026), Pacific Hills Post Acute had 47 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.05 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 5, 2025 — 18 health citations
Inspections in this cycle: December 5, 2025 (standard health inspection); May 18, 2026 (complaint investigation); May 27, 2026 (complaint investigation); June 16, 2026 (complaint investigation).
Show 18 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0553 Level E
“Allow resident to participate in the development and implementation of his or her person-centered plan of care.”
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0849 Level D
“Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0605 Level D
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0637 Level D
“Assess the resident when there is a significant change in condition”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0803 Level D
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0804 Level D
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0849 Level D
“Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: June 26, 2024 — 5 health citations
Inspections in this cycle: June 26, 2024 (standard health inspection); October 9, 2024 (complaint investigation); November 5, 2024 (complaint investigation); September 10, 2025 (complaint investigation).
Show 5 citations (levels A to F, no actual harm)
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
Earlier cycle: July 12, 2021 — 24 health citations
Inspections in this cycle: July 12, 2021 (standard health inspection); February 5, 2024 (complaint investigation); April 3, 2024 (complaint investigation); May 10, 2024 (complaint investigation).
Show 24 citations (levels A to F, no actual harm)
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0698 Level E
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0756 Level E
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0758 Level E
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
E0024 Level F
“Establish policies and procedures for volunteers.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0293 Level D
“Have properly located and lighted "Exit" signs.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0341 Level D
“Install a fire alarm system that can be heard throughout the facility.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0919 Level D
“Meet requirements for the use of electrical equipment.”
E0030 Level D
“List the names and contact information of those in the facility.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.83 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.82 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.41 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.05 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.76 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.72 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 42.6% | 36.6% | 45.3% |
| RN turnover (per year) | 28.6% | 37.8% | 42.5% |
| Administrators who left in the last year | 2.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 14 nursing homes: Spyglass Healthcare.
Legal business name: Granada Holdings LLC.
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| Spyglass Healthcare LLC | Direct owner | 50% | August 1, 2025 |
| Mccormack, Ryan | Indirect owner | 20% | August 1, 2025 |
| O'shea, Brady | Indirect owner | 5% | August 1, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 99 |
| Average residents per day | 96.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Spyglass Healthcare |
| Legal business name | Granada Holdings LLC |
| First approved by Medicare/Medicaid | 1969-03-21 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 370 Noble Court, Morgan Hill, CA 95037 |
| County | Santa Clara County |
| State | California |
| Phone | (408) 779‑7346 |
| CMS Certification Number | 056037 |
| Name in Medicare records | PACIFIC HILLS POST ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Morgan Hill Healthcare Center0.2 mi · Morgan Hill, CA · 4 of 5 stars
- Gilroy Healthcare Center8.8 mi · Gilroy, CA · 1 of 5 stars
- Manresa Healthcare Center15 mi · Watsonville, CA · 4 of 5 stars
- Watsonville Nursing Center15 mi · Watsonville, CA · 4 of 5 stars
- Watsonville Post Acute Center15 mi · Watsonville, CA · 4 of 5 stars
Nearest hospital emergency rooms
- Kaiser Foundation Hospital-San Jose11 mi · San Jose, CA · Acute Care Hospital
- Watsonville Community Hospital15 mi · Watsonville, CA · Acute Care Hospital
- Good Samaritan Hospital18 mi · San Jose, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13