Quick answers
- Where is Pacific Coast Manor?
- 1935 Wharf Road, Capitola, CA 95010, in Santa Cruz County, California.
- What is the phone number of Pacific Coast Manor?
- (831) 476-0770, as listed by Medicare (CMS).
- What is the Medicare star rating of Pacific Coast Manor?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Pacific Coast Manor been fined?
- Medicare lists no fines for Pacific Coast Manor.
- What did inspectors find at Pacific Coast Manor?
- In its last three inspection cycles (December 5, 2019 to April 2, 2025), Medicare lists 26 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (December 5, 2019 to April 2, 2025), Pacific Coast Manor had 26 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.19 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: February 20, 2025 — 2 health citations
Inspections in this cycle: February 20, 2025 (standard health inspection).
Show 2 citations (levels A to F, no actual harm)
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Previous cycle: June 16, 2023 — 14 health citations
Inspections in this cycle: June 16, 2023 (standard health inspection); April 2, 2025 (complaint investigation).
Show 14 citations (levels A to F, no actual harm)
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0640 Level D
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0700 Level D
“Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0813 Level D
“Have a policy regarding use and storage of foods brought to residents by family and other visitors.”
F0909 Level D
“Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.”
Earlier cycle: December 5, 2019 — 10 health citations
Inspections in this cycle: December 5, 2019 (standard health inspection); December 13, 2023 (complaint investigation); May 9, 2024 (complaint investigation); August 1, 2024 (complaint investigation); August 2, 2024 (complaint investigation).
Show 10 citations (levels A to F, no actual harm)
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (14)
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0711 Level D
“Provide a written emergency evacuation plan.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
K0919 Level D
“Meet requirements for the use of electrical equipment.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
E0037 Level D
“Establish staff and initial training requirements.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0372 Level D
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.02 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.93 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.24 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.19 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.78 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.92 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 42.3% | 36.6% | 45.3% |
| RN turnover (per year) | 50.0% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 7 nursing homes: Covenant Care.
Legal business name: Covenant Care Capitola, LLC.
Owners and managers Medicare lists (15)
| Name | Role | Share | Since |
|---|---|---|---|
| Covenant Care California, LLC | Direct owner | 100% | June 1, 2004 |
| Centre Capital Investors V, LP | Indirect owner | — | July 17, 2008 |
| Centre Covenant Purchaser (B), LLC | Indirect owner | — | July 17, 2008 |
| Centre Covenant Purchaser (Q), LLC | Indirect owner | — | July 17, 2008 |
| Centre Covenant Purchaser (S), LLC | Indirect owner | — | December 19, 2008 |
| Centre V Secondary Fund, L.P. | Indirect owner | — | July 17, 2008 |
| Covenant Care, LLC | Indirect owner | — | July 17, 2008 |
| Covenant Holdco, LLC | Indirect owner | — | July 17, 2008 |
| Covenant Subco, LLC | Indirect owner | — | July 17, 2008 |
| State Treasurer of Mich Custodian of Public School Empl RTMNT Systems | Indirect owner | — | December 19, 2008 |
| Stockwell Fund II LP | Indirect owner | — | December 19, 2008 |
| Evans, Mary | Indirect owner | — | July 17, 2008 |
| Levin, Robert | Indirect owner | — | July 17, 2008 |
| Sims, Christine | Indirect owner | — | July 17, 2008 |
| Torok, Andrew | Indirect owner | — | July 17, 2008 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 99 |
| Average residents per day | 96.2 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Covenant Care |
| Legal business name | Covenant Care Capitola, LLC |
| First approved by Medicare/Medicaid | 1969-04-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1935 Wharf Road, Capitola, CA 95010 |
| County | Santa Cruz County |
| State | California |
| Phone | (831) 476‑0770 |
| CMS Certification Number | 056048 |
| Name in Medicare records | PACIFIC COAST MANOR |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Redwood Grove Post Acute1.3 mi · Santa Cruz, CA · 2 of 5 stars
- Driftwood Healthcare Center - Santa Cruz1.4 mi · Santa Cruz, CA · 3 of 5 stars
- Santa Cruz Post Acute1.7 mi · Santa Cruz, CA · 2 of 5 stars
- Watsonville Nursing Center11 mi · Watsonville, CA · 4 of 5 stars
- Watsonville Post Acute Center11 mi · Watsonville, CA · 4 of 5 stars
Nearest hospital emergency rooms
- Dominican Hospital1.5 mi · Santa Cruz, CA · Acute Care Hospital
- Watsonville Community Hospital9.8 mi · Watsonville, CA · Acute Care Hospital
- Good Samaritan Hospital19 mi · San Jose, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13