Quick answers
- Where is Oak Grove Center?
- 27 Cool St, Waterville, ME 04901, in Kennebec County, Maine.
- What is the phone number of Oak Grove Center?
- (207) 873-0721, as listed by Medicare (CMS).
- What is the Medicare star rating of Oak Grove Center?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Oak Grove Center been fined?
- Medicare lists 1 fine totaling $14,056 and 2 payment denials.
- What did inspectors find at Oak Grove Center?
- In its last three inspection cycles (February 1, 2024 to June 4, 2026), Medicare lists 59 health citations; the most serious was level K. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (February 1, 2024 to June 4, 2026), Oak Grove Center had 59 health citations; the most serious was level K (immediate jeopardy to resident health or safety). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $14,056 in total (1 fine, the latest on May 29, 2024) and had 2 Medicare payment denials. Nurse staffing is 3.96 hours per resident per day; the Maine average is 4.39 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: June 4, 2026 — 9 health citations
Inspections in this cycle: January 29, 2026 (complaint investigation); June 4, 2026 (complaint investigation); June 4, 2026 (standard health inspection).
Show 9 citations (levels A to F, no actual harm)
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0628 Level D
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
F0742 Level D
“Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0551 Level D
“Give the resident's representative the ability to exercise the resident's rights.”
Previous cycle: March 24, 2025 — 18 health citations
Inspections in this cycle: March 24, 2025 (complaint investigation); March 24, 2025 (standard health inspection).
Show 18 citations (levels A to F, no actual harm)
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0695 Level E
“Provide safe and appropriate respiratory care for a resident when needed.”
F0699 Level E
“Provide care or services that was trauma informed and/or culturally competent.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0814 Level E
“Dispose of garbage and refuse properly.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0867 Level E
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0623 Level B
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0625 Level B
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
Earlier cycle: February 1, 2024 — 32 health citations
Inspections in this cycle: February 1, 2024 (complaint investigation); February 1, 2024 (standard health inspection); February 27, 2024 (complaint investigation); May 29, 2024 (complaint investigation).
F0689 Level K
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; pattern (some residents) · Quality of Life and Care Deficiencies
Show 31 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0865 Level E
“Have a plan that describes the process for conducting QAPI and QAA activities.”
F0868 Level E
“Have the Quality Assessment and Assurance group have the required members and meet at least quarterly”
F0921 Level E
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0941 Level E
“Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.”
F0944 Level E
“Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.”
F0946 Level E
“Provide training in compliance and ethics.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0655 Level E
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0679 Level E
“Provide activities to meet all resident's needs.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0730 Level E
“Observe each nurse aide's job performance and give regular training.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0908 Level E
“Keep all essential equipment working safely.”
F0557 Level D
“Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0626 Level D
“Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.”
F0646 Level D
“Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0843 Level D
“Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0949 Level D
“Provide behavior health training consistent with the requirements and as determined by a facility assessment.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0947 Level D
“Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.”
F0625 Level B
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0372 Level D
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0911 Level D
“Meet requirements for the installation and maintenance of electrical systems.”
K0321 Level C
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0761 Level C
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0911 Level C
“Meet requirements for the installation and maintenance of electrical systems.”
Fines and payment denials
Total fines over about the last three years: $14,056 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| May 29, 2024 | Fine | $14,056 |
| May 29, 2024 | Payment denial | from August 29, 2024, 29 days |
| March 27, 2024 | Payment denial | from June 27, 2024, 6 days |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Maine | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.09 | 1.06 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.56 | 0.46 | 0.86 |
| Nurse aide hours per resident per day | 2.31 | 2.87 | 2.35 |
| Total nurse staff hours per resident per day | 3.96 | 4.39 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.54 | 3.93 | 3.43 |
| RN hours per resident per day on the weekend | 0.91 | 0.72 | 0.48 |
| Nursing staff turnover (per year) | 45.2% | 45.3% | 45.3% |
| RN turnover (per year) | 47.6% | 39.2% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 183 nursing homes: Genesis Healthcare.
Legal business name: Waterville SNF Operations, LLC.
Owners and managers Medicare lists (10)
| Name | Role | Share | Since |
|---|---|---|---|
| Genesis Healthcare of Maine LLC | Direct owner | 100% | October 2, 2012 |
| Fc-Gen Operations Investment LLC | Indirect owner | — | April 1, 2011 |
| Gen Operations I LLC | Indirect owner | — | April 1, 2011 |
| Gen Operations II LLC | Indirect owner | — | April 1, 2011 |
| Genesis Healthcare Inc | Indirect owner | — | February 2, 2015 |
| Genesis Healthcare LLC | Indirect owner | — | April 1, 2011 |
| Genesis Holdings LLC | Indirect owner | — | February 2, 2015 |
| GHC Holdings LLC | Indirect owner | — | August 1, 2008 |
| Sun Healthcare Group Inc | Indirect owner | — | February 2, 2015 |
| Whitman, Arnold | Indirect owner | — | December 31, 2011 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 90 |
| Average residents per day | 83.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Genesis Healthcare |
| Legal business name | Waterville SNF Operations, LLC |
| First approved by Medicare/Medicaid | 1993-01-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 27 Cool St, Waterville, ME 04901 |
| County | Kennebec County |
| State | Maine |
| Phone | (207) 873‑0721 |
| CMS Certification Number | 205091 |
| Name in Medicare records | OAK GROVE CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Lakewood A Continuing Care Center1.0 mi · Waterville, ME · 2 of 5 stars
- Waterville Center for Health and Rehab1.9 mi · Waterville, ME · 2 of 5 stars
- Maine Veterans Home - Augusta14 mi · Augusta, ME · 5 of 5 stars
- Woodlawn Rehabilitation & Nursing Center15 mi · Skowhegan, ME · 1 of 5 stars
- Cedar Ridge Center17 mi · Skowhegan, ME · 3 of 5 stars
Nearest hospital emergency rooms
- Maine General Medical Center14 mi · Augusta, ME · Acute Care Hospital
- Redington Fairview General Hospital15 mi · Skowhegan, ME · Critical Access Hospital
- Togus VA Medical Center19 mi · Augusta, ME · Federal/VA Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13