Quick answers
- Where is North Bay Post Acute?
- 300 Douglas Street, Petaluma, CA 94952, in Sonoma County, California.
- What is the phone number of North Bay Post Acute?
- (707) 763-6887, as listed by Medicare (CMS).
- What is the Medicare star rating of North Bay Post Acute?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has North Bay Post Acute been fined?
- Medicare lists 3 fines totaling $179,613.
- What did inspectors find at North Bay Post Acute?
- In its last three inspection cycles (January 18, 2023 to April 14, 2026), Medicare lists 87 health citations; the most serious was level L. 4 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (January 18, 2023 to April 14, 2026), North Bay Post Acute had 87 health citations; the most serious was level L (immediate jeopardy to resident health or safety). 4 of them were level G or higher (actual harm or immediate jeopardy). It was fined $179,613 in total (3 fines, the latest on October 22, 2025). Nurse staffing is 4.18 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: January 9, 2026 — 18 health citations
Inspections in this cycle: October 22, 2025 (complaint investigation); December 30, 2025 (complaint investigation); January 9, 2026 (standard health inspection); April 14, 2026 (complaint investigation).
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Show 17 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0842 Level F
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0655 Level E
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0700 Level D
“Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0791 Level D
“Provide or obtain dental services for each resident.”
F0813 Level D
“Have a policy regarding use and storage of foods brought to residents by family and other visitors.”
F0926 Level D
“Have policies on smoking.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
Previous cycle: January 17, 2025 — 41 health citations
Inspections in this cycle: December 3, 2024 (complaint investigation); December 12, 2024 (complaint investigation); December 23, 2024 (complaint investigation); January 17, 2025 (standard health inspection); April 7, 2025 (complaint investigation); April 25, 2025 (complaint investigation); April 28, 2025 (complaint investigation); July 15, 2025 (complaint investigation).
F0658 Level G
“Ensure services provided by the nursing facility meet professional standards of quality.”
actual harm to residents; isolated (a few residents) · Resident Assessment and Care Planning Deficiencies
Show 40 less serious citations (levels A to F)
F0584 Level F
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0607 Level F
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0726 Level F
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0759 Level F
“Ensure medication error rates are not 5 percent or greater.”
F0865 Level F
“Have a plan that describes the process for conducting QAPI and QAA activities.”
F0867 Level F
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0943 Level F
“Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.”
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0881 Level E
“Implement a program that monitors antibiotic use.”
F0912 Level E
“Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.”
F0561 Level E
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0622 Level E
“Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0606 Level D
“Not hire anyone with a finding of abuse, neglect, exploitation, or theft.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0712 Level D
“Ensure that the resident and his/her doctor meet face-to-face at all required visits.”
F0742 Level D
“Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.”
F0745 Level D
“Provide medically-related social services to help each resident achieve the highest possible quality of life.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0791 Level D
“Provide or obtain dental services for each resident.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0813 Level D
“Have a policy regarding use and storage of foods brought to residents by family and other visitors.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
Earlier cycle: January 18, 2023 — 28 health citations
Inspections in this cycle: January 18, 2023 (standard health inspection); April 30, 2024 (complaint investigation); May 15, 2024 (complaint investigation); September 16, 2024 (complaint investigation).
F0812 Level L
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
immediate jeopardy to resident health or safety; widespread (many residents) · Nutrition and Dietary Deficiencies
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 26 less serious citations (levels A to F)
F0814 Level F
“Dispose of garbage and refuse properly.”
F0835 Level F
“Administer the facility in a manner that enables it to use its resources effectively and efficiently.”
F0925 Level F
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0638 Level F
“Assure that each resident’s assessment is updated at least once every 3 months.”
F0679 Level F
“Provide activities to meet all resident's needs.”
F0801 Level F
“Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.”
F0920 Level F
“Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0552 Level E
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0640 Level E
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0756 Level E
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0867 Level E
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0883 Level E
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0926 Level E
“Have policies on smoking.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0637 Level D
“Assess the resident when there is a significant change in condition”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
F0727 Level D
“Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (28)
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0161 Level D
“Use approved construction type or materials.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0754 Level D
“Provide properly sized and located linen or trash receptacles.”
E0032 Level F
“Provide primary/alternate means for communication.”
K0363 Level F
“Install corridor and hallway doors that block smoke.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0919 Level D
“Meet requirements for the use of electrical equipment.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0161 Level E
“Use approved construction type or materials.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0293 Level E
“Have properly located and lighted "Exit" signs.”
K0324 Level E
“Provide properly protected cooking facilities.”
K0347 Level E
“Properly provide smoke detection systems in areas open to corridors.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0914 Level E
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0346 Level D
“Follow proper procedures when the fire alarm was out of service for more than 4 hours.”
K0354 Level D
“Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0921 Level D
“Ensure that testing and maintenance of electrical equipment is performed.”
Fines and payment denials
Total fines over about the last three years: $179,613 (3 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| October 22, 2025 | Fine | $36,736 |
| April 7, 2025 | Fine | $23,685 |
| April 30, 2024 | Fine | $119,192 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.82 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.86 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.50 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.18 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.79 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.63 | 0.52 | 0.48 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: North Bay Post Acute LLC.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| Zermatt U.S. Health Services, LLC | Direct owner | 99% | January 1, 2021 |
| Tanner, Bryan | Indirect owner | 50% | January 1, 2021 |
| Tanner, Renae | Indirect owner | 50% | January 1, 2021 |
| Zermatt U.S. Health Services, LLC | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2021 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 98 |
| Average residents per day | 92.1 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Legal business name | North Bay Post Acute LLC |
| First approved by Medicare/Medicaid | 1969-11-10 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 300 Douglas Street, Petaluma, CA 94952 |
| County | Sonoma County |
| State | California |
| Phone | (707) 763‑6887 |
| CMS Certification Number | 056120 |
| Name in Medicare records | NORTH BAY POST ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Hillcrest Post Acute0.6 mi · Petaluma, CA · 5 of 5 stars
- Petaluma Post-Acute Rehabilitation0.7 mi · Petaluma, CA · 5 of 5 stars
- Ridgeway Post Acute0.7 mi · Petaluma, CA · 2 of 5 stars
- Vineyard Post Acute2.0 mi · Petaluma, CA · 3 of 5 stars
- Novato Healthcare Center9.7 mi · Novato, CA · 1 of 5 stars
Nearest hospital emergency rooms
- Petaluma Valley Hospital1.8 mi · Petaluma, CA · Acute Care Hospital
- Novato Community Hospital10 mi · Novato, CA · Acute Care Hospital
- Sonoma Valley Hospital10 mi · Sonoma, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13