Quick answers
- Where is Normandy Nursing Center?
- 7301 St Charles Rock Rd, Saint Louis, MO 63133, in St. Louis County, Missouri.
- What is the phone number of Normandy Nursing Center?
- (314) 862-0555, as listed by Medicare (CMS).
- What is the Medicare star rating of Normandy Nursing Center?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Normandy Nursing Center been fined?
- Medicare lists 2 fines totaling $37,665 and 1 payment denial.
- What did inspectors find at Normandy Nursing Center?
- In its last three inspection cycles (September 15, 2020 to June 30, 2026), Medicare lists 40 health citations; the most serious was level J. 3 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (September 15, 2020 to June 30, 2026), Normandy Nursing Center had 40 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 3 of them were level G or higher (actual harm or immediate jeopardy). It was fined $37,665 in total (2 fines, the latest on June 30, 2026) and had 1 Medicare payment denial. Nurse staffing is 3.40 hours per resident per day; the Missouri average is 3.40 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: May 16, 2025 — 17 health citations
Inspections in this cycle: May 16, 2025 (standard health inspection); June 30, 2026 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Show 15 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0921 Level F
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0566 Level D
“1) Protect residents from being forced to work at the nursing home, or 2) let residents work if they want to.”
F0603 Level D
“Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0808 Level D
“Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.”
Previous cycle: December 15, 2023 — 15 health citations
Inspections in this cycle: December 15, 2023 (standard health inspection); February 4, 2025 (complaint investigation); May 16, 2025 (complaint investigation); August 21, 2025 (complaint investigation).
Show 15 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0569 Level E
“Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.”
F0727 Level E
“Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0803 Level E
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0883 Level E
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0925 Level D
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0577 Level C
“Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.”
F0623 Level C
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0625 Level C
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
Earlier cycle: September 15, 2020 — 8 health citations
Inspections in this cycle: September 15, 2020 (standard health inspection); October 20, 2023 (complaint investigation); December 15, 2023 (complaint investigation); June 11, 2024 (complaint investigation); July 26, 2024 (complaint investigation).
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 7 less serious citations (levels A to F)
F0576 Level E
“Ensure residents have reasonable access to and privacy in their use of communication methods.”
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0677 Level E
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (29)
E0004 Level F
“Develop and maintain an Emergency Preparedness Program (EP).”
E0039 Level F
“Conduct testing and exercise requirements.”
K0291 Level F
“Install emergency lighting that can last at least 1 1/2 hours.”
K0521 Level F
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0531 Level F
“Have elevators that firefighters can control in the event of a fire.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0161 Level E
“Use approved construction type or materials.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0223 Level E
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0311 Level E
“Have an enclosure around a vertical opening shaft.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0923 Level E
“Have proper medical gas storage and administration areas.”
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0311 Level E
“Have an enclosure around a vertical opening shaft.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0914 Level F
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0345 Level E
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0741 Level E
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
Fines and payment denials
Total fines over about the last three years: $37,665 (2 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| June 30, 2026 | Fine | $28,350 |
| May 16, 2025 | Payment denial | from June 20, 2025, 12 days |
| October 20, 2023 | Fine | $9,315 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Missouri | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.39 | 0.46 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.75 | 0.68 | 0.86 |
| Nurse aide hours per resident per day | 2.27 | 2.26 | 2.35 |
| Total nurse staff hours per resident per day | 3.40 | 3.40 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.83 | 2.96 | 3.43 |
| RN hours per resident per day on the weekend | 0.32 | 0.32 | 0.48 |
| Nursing staff turnover (per year) | 53.8% | 56.9% | 45.3% |
| RN turnover (per year) | 50.0% | 50.0% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.7 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 27 nursing homes: MGM Healthcare.
Legal business name: Normandy Healthcare LLC.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Normandy Investments, LLC | Direct owner | 47% | September 18, 2017 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 116 |
| Average residents per day | 96 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | MGM Healthcare |
| Legal business name | Normandy Healthcare LLC |
| First approved by Medicare/Medicaid | 1994-03-11 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 7301 St Charles Rock Rd, Saint Louis, MO 63133 |
| County | St. Louis County |
| State | Missouri |
| Phone | (314) 862‑0555 |
| CMS Certification Number | 265578 |
| Name in Medicare records | NORMANDY NURSING CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- U-City Forest Manor1.1 mi · Saint Louis, MO · 1 of 5 stars
- Monarch Springs Wellness & Rehabilitation1.9 mi · University City, MO · 2 of 5 stars
- Amberwood Estates Nursing and Rehabilitation2.3 mi · Saint Louis, MO · 1 of 5 stars
- Heritage Care Center2.5 mi · Saint Louis, MO · 1 of 5 stars
- Delhaven Manor2.8 mi · Saint Louis, MO · 3 of 5 stars
Nearest hospital emergency rooms
- SSM Health St Mary's Hospital - St Louis3.7 mi · Saint Louis, MO · Acute Care Hospital
- St Louis Childrens Hospital4.1 mi · Saint Louis, MO · Children's Hospital
- Barnes Jewish Hospital4.8 mi · Saint Louis, MO · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13