Quick answers
- Where is Newcastle Place?
- 12600 N Port Washington RD #300, Mequon, WI 53092, in Ozaukee County, Wisconsin.
- What is the phone number of Newcastle Place?
- (262) 387-8850, as listed by Medicare (CMS).
- What is the Medicare star rating of Newcastle Place?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Newcastle Place been fined?
- Medicare lists 1 fine totaling $8,281.
- What did inspectors find at Newcastle Place?
- In its last three inspection cycles (December 13, 2023 to May 20, 2026), Medicare lists 43 health citations; the most serious was level J. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (December 13, 2023 to May 20, 2026), Newcastle Place had 43 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $8,281 in total (1 fine, the latest on July 31, 2025). Nurse staffing is 5.21 hours per resident per day; the Wisconsin average is 4.25 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: May 20, 2026 — 8 health citations
Inspections in this cycle: January 21, 2026 (complaint investigation); April 22, 2026 (complaint investigation); May 20, 2026 (standard health inspection).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 7 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0804 Level D
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
Previous cycle: February 26, 2025 — 15 health citations
Inspections in this cycle: October 28, 2024 (complaint investigation); January 9, 2025 (complaint investigation); February 26, 2025 (standard health inspection); June 10, 2025 (complaint investigation); July 31, 2025 (complaint investigation).
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 14 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0607 Level E
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0883 Level E
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: December 13, 2023 — 20 health citations
Inspections in this cycle: December 13, 2023 (standard health inspection); February 28, 2024 (complaint investigation); April 23, 2024 (complaint investigation); May 29, 2024 (complaint investigation).
Show 20 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0609 Level E
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level E
“Respond appropriately to all alleged violations.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0626 Level D
“Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.”
F0740 Level D
“Ensure each resident must receive and the facility must provide necessary behavioral health care and services.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0625 Level D
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0804 Level D
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (19)
E0009 Level F
“Include a process for Emergency Preparedness collaboration.”
E0039 Level F
“Conduct testing and exercise requirements.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0916 Level F
“Have a battery powered remote alarm panel in a location accessible by operating personnel.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0911 Level D
“Meet requirements for the installation and maintenance of electrical systems.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
E0009 Level F
“Include a process for Emergency Preparedness collaboration.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
K0354 Level C
“Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.”
Fines and payment denials
Total fines over about the last three years: $8,281 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| July 31, 2025 | Fine | $8,281 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Wisconsin | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.07 | 0.98 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.21 | 0.65 | 0.86 |
| Nurse aide hours per resident per day | 2.93 | 2.61 | 2.35 |
| Total nurse staff hours per resident per day | 5.21 | 4.25 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.62 | 3.75 | 3.43 |
| RN hours per resident per day on the weekend | 0.66 | 0.66 | 0.48 |
| Nursing staff turnover (per year) | 39.4% | 46.7% | 45.3% |
| RN turnover (per year) | 53.3% | 40.1% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 15 nursing homes: Lifespace Communities.
Legal business name: Newcastle Place LLC.
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Lifespace Communities Inc | Direct owner | 100% | April 16, 2021 |
| Lifespace Communities Inc | Management company (operational or managerial control) | NOT APPLICABLE | April 16, 2021 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 47 |
| Average residents per day | 42.5 |
| Takes part in | Medicare |
| Ownership | Non-profit – corporation |
| Group or chain (affiliated entity) | Lifespace Communities |
| Legal business name | Newcastle Place LLC |
| First approved by Medicare/Medicaid | 2003-05-07 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 12600 N Port Washington RD #300, Mequon, WI 53092 |
| County | Ozaukee County |
| State | Wisconsin |
| Phone | (262) 387‑8850 |
| CMS Certification Number | 525668 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Avina of Milwaukee3.6 mi · Milwaukee, WI · 1 of 5 stars
- Amethyst Health of Brown Deer4.4 mi · Milwaukee, WI · 1 of 5 stars
- Bradley Estates Nursing and Rehab LLC4.6 mi · Milwaukee, WI · 1 of 5 stars
- Complete Care at Glendale West6.3 mi · Glendale, WI · 3 of 5 stars
- Bayshore Nursing & Rehab7.2 mi · Glendale, WI · 1 of 5 stars
Nearest hospital emergency rooms
- Ascension Wisconsin Hospital Menomonee Falls Campus7.5 mi · Menomonee Falls, WI · Acute Care Hospital
- Aurora Medical Center7.7 mi · Grafton, WI · Acute Care Hospital
- Community Memorial Hospital10 mi · Menomonee Falls, WI · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13