Quick answers
- Where is Mount Carmel Care Center?
- 320 Pittsfield Road, Lenox, MA 01240, in Berkshire County, Massachusetts.
- What is the phone number of Mount Carmel Care Center?
- (413) 637-2660, as listed by Medicare (CMS).
- What is the Medicare star rating of Mount Carmel Care Center?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Mount Carmel Care Center been fined?
- Medicare lists 1 fine totaling $46,410.
- What did inspectors find at Mount Carmel Care Center?
- In its last three inspection cycles (January 23, 2023 to April 23, 2025), Medicare lists 22 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (January 23, 2023 to April 23, 2025), Mount Carmel Care Center had 22 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $46,410 in total (1 fine, the latest on April 10, 2024). Nurse staffing is 4.20 hours per resident per day; the Massachusetts average is 3.94 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 23, 2025 — 6 health citations
Inspections in this cycle: April 23, 2025 (standard health inspection).
Show 6 citations (levels A to F, no actual harm)
F0553 Level D
“Allow resident to participate in the development and implementation of his or her person-centered plan of care.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0712 Level D
“Ensure that the resident and his/her doctor meet face-to-face at all required visits.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: April 10, 2024 — 13 health citations
Inspections in this cycle: April 10, 2024 (standard health inspection).
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 12 less serious citations (levels A to F)
F0725 Level F
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0726 Level F
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: January 23, 2023 — 3 health citations
Inspections in this cycle: January 23, 2023 (standard health inspection).
Show 3 citations (levels A to F, no actual harm)
F0883 Level E
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (3)
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
Fines and payment denials
Total fines over about the last three years: $46,410 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| April 10, 2024 | Fine | $46,410 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Massachusetts | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.66 | 0.66 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.40 | 0.97 | 0.86 |
| Nurse aide hours per resident per day | 2.15 | 2.31 | 2.35 |
| Total nurse staff hours per resident per day | 4.20 | 3.94 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.79 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.48 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 69.2% | 37.6% | 45.3% |
| RN turnover (per year) | 62.5% | 42.7% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 3 nursing homes: Carmelite Sisters for the Aged and Infirmed.
Legal business name: Mount Carmel Care Center, Inc..
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| The Carmelite System Inc | Direct owner | 100% | March 29, 2013 |
| Carmelite Sisters for the Aged and Infirm, Inc. | Indirect owner | 100% | March 29, 2013 |
| The Carmelite System Inc | Management company (operational or managerial control) | NOT APPLICABLE | March 29, 2013 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 69 |
| Average residents per day | 60.9 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – church related |
| Group or chain (affiliated entity) | Carmelite Sisters for the Aged and Infirmed |
| Legal business name | Mount Carmel Care Center, Inc. |
| First approved by Medicare/Medicaid | 1993-06-03 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 320 Pittsfield Road, Lenox, MA 01240 |
| County | Berkshire County |
| State | Massachusetts |
| Phone | (413) 637‑2660 |
| CMS Certification Number | 225581 |
| Name in Medicare records | MOUNT CARMEL CARE CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Kimball Farms Nursing Care Center2.7 mi · Lenox, MA · 5 of 5 stars
- Berkshire Place3.2 mi · Pittsfield, MA · 4 of 5 stars
- Springside Rehabilitation and Skilled Care Center3.2 mi · Pittsfield, MA · 4 of 5 stars
- Hillcrest Commons Nursing & Rehabilitation Center4.3 mi · Pittsfield, MA · 3 of 5 stars
- Lee Healthcare4.9 mi · Lee, MA · 1 of 5 stars
Nearest hospital emergency rooms
- Berkshire Medical Center4.5 mi · Pittsfield, MA · Acute Care Hospital
- Fairview Hospital15 mi · Great Barrington, MA · Critical Access Hospital
- North Adams Regional Hospital Corporation23 mi · North Adams, MA · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13