Quick answers
- Where is Montello Manor?
- 540 College St, Lewiston, ME 04240, in Androscoggin County, Maine.
- What is the phone number of Montello Manor?
- (207) 783-2039, as listed by Medicare (CMS).
- What is the Medicare star rating of Montello Manor?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Montello Manor been fined?
- Medicare lists 1 fine totaling $14,518.
- What did inspectors find at Montello Manor?
- In its last three inspection cycles (December 12, 2023 to May 8, 2026), Medicare lists 49 health citations; the most serious was level J. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (December 12, 2023 to May 8, 2026), Montello Manor had 49 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $14,518 in total (1 fine, the latest on December 12, 2023). Nurse staffing is 4.34 hours per resident per day; the Maine average is 4.39 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: May 8, 2026 — 21 health citations
Inspections in this cycle: April 21, 2026 (complaint investigation); May 8, 2026 (complaint investigation); May 8, 2026 (standard health inspection).
Show 21 citations (levels A to F, no actual harm)
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0657 Level E
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0756 Level E
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0925 Level E
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0582 Level D
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0605 Level D
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0628 Level D
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0814 Level D
“Dispose of garbage and refuse properly.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0730 Level B
“Observe each nurse aide's job performance and give regular training.”
Previous cycle: February 20, 2025 — 18 health citations
Inspections in this cycle: February 20, 2025 (complaint investigation); February 20, 2025 (standard health inspection).
Show 18 citations (levels A to F, no actual harm)
F0558 Level E
“Reasonably accommodate the needs and preferences of each resident.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level E
“Provide safe and appropriate respiratory care for a resident when needed.”
F0726 Level E
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0730 Level E
“Observe each nurse aide's job performance and give regular training.”
F0760 Level E
“Ensure that residents are free from significant medication errors.”
F0867 Level E
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0947 Level E
“Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0625 Level D
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
F0806 Level D
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0868 Level D
“Have the Quality Assessment and Assurance group have the required members and meet at least quarterly”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0909 Level D
“Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.”
Earlier cycle: December 12, 2023 — 10 health citations
Inspections in this cycle: December 12, 2023 (complaint investigation); December 12, 2023 (standard health inspection); May 29, 2024 (complaint investigation).
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 9 less serious citations (levels A to F)
F0839 Level E
“Employ staff that are licensed, certified, or registered in accordance with state laws.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0867 Level E
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0806 Level D
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0623 Level B
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0625 Level B
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (18)
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0919 Level E
“Meet requirements for the use of electrical equipment.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0232 Level D
“Have corridors or aisles that are unobstructed and are at least 8 feet in width.”
K0271 Level D
“Have exits that are accessible at all times.”
K0374 Level D
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0293 Level D
“Have properly located and lighted "Exit" signs.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0914 Level D
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0712 Level D
“Have simulated fire drills held at unexpected times.”
K0754 Level D
“Provide properly sized and located linen or trash receptacles.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
Fines and payment denials
Total fines over about the last three years: $14,518 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| December 12, 2023 | Fine | $14,518 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Maine | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.81 | 1.06 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.57 | 0.46 | 0.86 |
| Nurse aide hours per resident per day | 2.97 | 2.87 | 2.35 |
| Total nurse staff hours per resident per day | 4.34 | 4.39 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.64 | 3.93 | 3.43 |
| RN hours per resident per day on the weekend | 0.37 | 0.72 | 0.48 |
| Nursing staff turnover (per year) | 47.2% | 45.3% | 45.3% |
| RN turnover (per year) | 55.6% | 39.2% | 42.5% |
| Administrators who left in the last year | 2.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Rousseau Enterprises LLC.
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| Richard A. Rousseau Trust B | Direct owner | 100% | March 19, 2012 |
| Callahan, Guy | Indirect owner | NOT APPLICABLE | January 1, 2013 |
| First Atlantic Healthcare Inc | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2013 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 37 |
| Average residents per day | 33.2 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Legal business name | Rousseau Enterprises LLC |
| First approved by Medicare/Medicaid | 1971-07-16 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 540 College St, Lewiston, ME 04240 |
| County | Androscoggin County |
| State | Maine |
| Phone | (207) 783‑2039 |
| CMS Certification Number | 205006 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Russell Park Rehabilitation & Living Center1.0 mi · Lewiston, ME · 3 of 5 stars
- St Mary's D'youville Pavilion1.3 mi · Lewiston, ME · 1 of 5 stars
- Marshwood Center2.0 mi · Lewiston, ME · 3 of 5 stars
- Odd Fellows Health Care Center3.4 mi · Auburn, ME · 3 of 5 stars
- Clover Health Care3.6 mi · Auburn, ME · 1 of 5 stars
Nearest hospital emergency rooms
- St Mary's Regional Medical Center1.3 mi · Lewiston, ME · Acute Care Hospital
- Central Maine Medical Center1.5 mi · Lewiston, ME · Acute Care Hospital
- MaineHealth Stephens Hospital18 mi · Norway, ME · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13