Quick answers
- Where is Montclair Manor Care Center?
- 5119 Bandera St, Montclair, CA 91763, in San Bernardino County, California.
- What is the phone number of Montclair Manor Care Center?
- (909) 626-1294, as listed by Medicare (CMS).
- What is the Medicare star rating of Montclair Manor Care Center?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Montclair Manor Care Center been fined?
- Medicare lists no fines for Montclair Manor Care Center.
- What did inspectors find at Montclair Manor Care Center?
- In its last three inspection cycles (October 7, 2022 to April 30, 2025), Medicare lists 27 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (October 7, 2022 to April 30, 2025), Montclair Manor Care Center had 27 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.33 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 4, 2025 — 12 health citations
Inspections in this cycle: April 4, 2025 (standard health inspection).
Show 12 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0925 Level F
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0692 Level E
“Provide enough food/fluids to maintain a resident's health.”
F0803 Level E
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0806 Level D
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0908 Level D
“Keep all essential equipment working safely.”
F0912 Level B
“Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.”
Previous cycle: April 18, 2024 — 5 health citations
Inspections in this cycle: April 18, 2024 (standard health inspection); April 30, 2025 (complaint investigation).
Show 5 citations (levels A to F, no actual harm)
F0573 Level D
“Let each resident or the resident's legal representative access or purchase copies of all the resident's records.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0912 Level B
“Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.”
Earlier cycle: October 7, 2022 — 10 health citations
Inspections in this cycle: October 7, 2022 (standard health inspection).
Show 10 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0814 Level F
“Dispose of garbage and refuse properly.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0912 Level B
“Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (8)
K0223 Level D
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
E0030 Level D
“List the names and contact information of those in the facility.”
E0031 Level D
“Provide emergency officials' contact information.”
E0041 Level D
“Implement emergency and standby power systems.”
K0372 Level D
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.55 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.10 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.68 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.33 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.96 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.31 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 47.5% | 36.6% | 45.3% |
| RN turnover (per year) | 37.5% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 9 nursing homes: Eva Care Group.
Legal business name: Montclair Manor Care Center LLC.
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Chen, Jenq | Direct owner | 50% | April 30, 2001 |
| Chen, Tze-Yun | Direct owner | 50% | April 30, 2001 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 59 |
| Average residents per day | 42.9 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – individual |
| Group or chain (affiliated entity) | Eva Care Group |
| Legal business name | Montclair Manor Care Center LLC |
| First approved by Medicare/Medicaid | 1973-08-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 5119 Bandera St, Montclair, CA 91763 |
| County | San Bernardino County |
| State | California |
| Phone | (909) 626‑1294 |
| CMS Certification Number | 055718 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Community Extended Care Hospital of Montclair1.0 mi · Montclair, CA · 5 of 5 stars
- Inland Christian Home2.2 mi · Ontario, CA · 4 of 5 stars
- Claremont Heights Post Acute2.2 mi · Claremont, CA · 3 of 5 stars
- Trellis Chino2.7 mi · Chino, CA · 5 of 5 stars
- Ontario Healthcare Center2.7 mi · Ontario, CA · 5 of 5 stars
Nearest hospital emergency rooms
- Montclair Hospital Medical Center0.9 mi · Montclair, CA · Acute Care Hospital
- Chino Valley Medical Center2.7 mi · Chino, CA · Acute Care Hospital
- Pomona Valley Hospital Medical Center3.7 mi · Pomona, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13