Quick answers
- Where is Maple Knoll Village?
- 11100 Springfield Pike, Cincinnati, OH 45246, in Hamilton County, Ohio.
- What is the phone number of Maple Knoll Village?
- (513) 782-2788, as listed by Medicare (CMS).
- What is the Medicare star rating of Maple Knoll Village?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Maple Knoll Village been fined?
- Medicare lists no fines for Maple Knoll Village, but 1 payment denial.
- What did inspectors find at Maple Knoll Village?
- In its last three inspection cycles (January 16, 2020 to May 11, 2026), Medicare lists 17 health citations; the most serious was level G. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (January 16, 2020 to May 11, 2026), Maple Knoll Village had 17 health citations; the most serious was level G (actual harm to residents). 2 of them were level G or higher (actual harm or immediate jeopardy). It had 1 Medicare payment denial (the latest began May 11, 2026) and no fines. Nurse staffing is 3.69 hours per resident per day; the Ohio average is 3.71 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: May 11, 2026 — 4 health citations
Inspections in this cycle: May 11, 2026 (standard health inspection).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 3 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Previous cycle: December 21, 2023 — 6 health citations
Inspections in this cycle: December 21, 2023 (standard health inspection); September 25, 2025 (complaint investigation).
Show 6 citations (levels A to F, no actual harm)
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: January 16, 2020 — 7 health citations
Inspections in this cycle: January 16, 2020 (standard health inspection).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 6 less serious citations (levels A to F)
F0805 Level E
“Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (17)
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0351 Level F
“Install an approved automatic sprinkler system.”
K0541 Level F
“Install properly constructed and protected linen or trash chutes.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0346 Level F
“Follow proper procedures when the fire alarm was out of service for more than 4 hours.”
K0351 Level F
“Install an approved automatic sprinkler system.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0354 Level F
“Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.”
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0131 Level F
“Meet requirements for sections of health care facilities separated by fire resistive construction.”
K0344 Level F
“Have an alternate power supply for its alarm system.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0351 Level F
“Install an approved automatic sprinkler system.”
K0355 Level F
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0521 Level F
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0920 Level F
“Ensure proper usage of power strips and extension cords.”
Fines and payment denials
Total fines over about the last three years: $0 (0 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| May 11, 2026 | Payment denial | from June 2, 2026, 6 days |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Ohio | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.81 | 0.64 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.14 | 0.95 | 0.86 |
| Nurse aide hours per resident per day | 1.75 | 2.12 | 2.35 |
| Total nurse staff hours per resident per day | 3.69 | 3.71 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.43 | 3.29 | 3.43 |
| RN hours per resident per day on the weekend | 0.63 | 0.43 | 0.48 |
| Nursing staff turnover (per year) | 46.1% | 49.0% | 45.3% |
| RN turnover (per year) | 9.1% | 44.4% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 9 nursing homes: Bhi Senior Living.
Legal business name: Maple Knoll Communities, Inc.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| Bhi Retirement Communities Inc | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2025 |
| Concept Rehab, Inc. | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2025 |
| Forvis Mazars, LLP | Management company (operational or managerial control) | NOT APPLICABLE | June 1, 2023 |
| TCF National Bank | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 80 |
| Average residents per day | 70.3 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Group or chain (affiliated entity) | Bhi Senior Living |
| Legal business name | Maple Knoll Communities, Inc |
| First approved by Medicare/Medicaid | 1978-05-01 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | None |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 11100 Springfield Pike, Cincinnati, OH 45246 |
| County | Hamilton County |
| State | Ohio |
| Phone | (513) 782‑2788 |
| CMS Certification Number | 365350 |
| Name in Medicare records | MAPLE KNOLL VILLAGE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Glendale Place Care Center1.7 mi · Cincinnati, OH · 3 of 5 stars
- Advanced Health Care of Cincinnati1.9 mi · Cincinnati, OH · 4 of 5 stars
- Ayden Healthcare of Fairfield2.4 mi · Fairfield, OH · 1 of 5 stars
- Carecore at the Meadows2.5 mi · Cincinnati, OH · 2 of 5 stars
- Alois Alzheimer's Care Center2.6 mi · Cincinnati, OH · 4 of 5 stars
Nearest hospital emergency rooms
- Mercy Health - Fairfield Hospital3.2 mi · Fairfield, OH · Acute Care Hospital
- Assurance Health Cincinnati LLC6.0 mi · Cincinnati, OH · Psychiatric Hospital
- The Jewish Hospital-Mercy Health7.1 mi · Cincinnati, OH · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13