Quick answers
- Where is Madison Grove Post Acute?
- 1618 Laurel Ave, Redlands, CA 92373, in San Bernardino County, California.
- What is the phone number of Madison Grove Post Acute?
- (909) 792-6050, as listed by Medicare (CMS).
- What is the Medicare star rating of Madison Grove Post Acute?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Madison Grove Post Acute been fined?
- Medicare lists 1 fine totaling $9,110 and 1 payment denial.
- What did inspectors find at Madison Grove Post Acute?
- In its last three inspection cycles (October 19, 2021 to March 3, 2026), Medicare lists 42 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (October 19, 2021 to March 3, 2026), Madison Grove Post Acute had 42 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $9,110 in total (1 fine, the latest on August 27, 2025) and had 1 Medicare payment denial. Nurse staffing is 4.74 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: September 17, 2025 — 11 health citations
Inspections in this cycle: September 17, 2025 (standard health inspection); February 9, 2026 (complaint investigation); March 3, 2026 (complaint investigation).
Show 11 citations (levels A to F, no actual harm)
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0908 Level E
“Keep all essential equipment working safely.”
F0575 Level E
“Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0925 Level D
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0921 Level D
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
Previous cycle: April 25, 2022 — 11 health citations
Inspections in this cycle: April 25, 2022 (standard health inspection); March 19, 2025 (complaint investigation); August 27, 2025 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 10 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0646 Level D
“Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0710 Level D
“Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: October 19, 2021 — 20 health citations
Inspections in this cycle: October 19, 2021 (standard health inspection); December 6, 2023 (infection control inspection); June 5, 2024 (complaint investigation); August 27, 2024 (complaint investigation); August 28, 2024 (complaint investigation).
Show 20 citations (levels A to F, no actual harm)
F0640 Level E
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0679 Level E
“Provide activities to meet all resident's needs.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0921 Level E
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0814 Level D
“Dispose of garbage and refuse properly.”
F0865 Level D
“Have a plan that describes the process for conducting QAPI and QAA activities.”
F0867 Level D
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (21)
E0031 Level F
“Provide emergency officials' contact information.”
K0161 Level E
“Use approved construction type or materials.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
E0031 Level D
“Provide emergency officials' contact information.”
K0161 Level D
“Use approved construction type or materials.”
K0325 Level D
“Have properly installed hallway dispensers for alcohol-based hand rub.”
K0346 Level D
“Follow proper procedures when the fire alarm was out of service for more than 4 hours.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0354 Level D
“Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0374 Level D
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0753 Level E
“Have restrictions on the use of highly flammable decorations.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0161 Level D
“Use approved construction type or materials.”
K0700 Level D
“Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
Fines and payment denials
Total fines over about the last three years: $9,110 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| August 27, 2025 | Fine | $9,110 |
| August 27, 2025 | Payment denial | from September 27, 2025, 3 days |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.31 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 2.00 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.43 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.74 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.49 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.24 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 34.9% | 36.6% | 45.3% |
| RN turnover (per year) | 47.8% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 13 nursing homes: Madison Creek Partners.
Legal business name: Laurel Avenue LLC.
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Laurel Avenue LLC | Direct owner | 100% | April 5, 2015 |
| Madison Creek Partners LLC | Indirect owner | 100% | April 5, 2015 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 243 |
| Average residents per day | 230.1 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Madison Creek Partners |
| Legal business name | Laurel Avenue LLC |
| First approved by Medicare/Medicaid | 1989-04-07 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1618 Laurel Ave, Redlands, CA 92373 |
| County | San Bernardino County |
| State | California |
| Phone | (909) 792‑6050 |
| CMS Certification Number | 555350 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Redlands Healthcare Center0.1 mi · Redlands, CA · 5 of 5 stars
- Redlands Community Hospital D/P SNF0.1 mi · Redlands, CA · 4 of 5 stars
- Brookside Healthcare Center0.7 mi · Redlands, CA · 4 of 5 stars
- Plymouth Village1.8 mi · Redlands, CA · 5 of 5 stars
- Asistencia Villa Healthcare Center1.9 mi · Redlands, CA · 3 of 5 stars
Nearest hospital emergency rooms
- Redlands Community Hospital0.7 mi · Redlands, CA · Acute Care Hospital
- Loma Linda VA Medical Center3.1 mi · Loma Linda, CA · Federal/VA Acute Care Hospital
- Loma Linda University Children's Hospital3.6 mi · Loma Linda, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13