Quick answers
- Where is Lanessa Extended Care?
- 751 School Street, Webster, MA 01570, in Worcester County, Massachusetts.
- What is the phone number of Lanessa Extended Care?
- (203) 465-8321, as listed by Medicare (CMS).
- What is the Medicare star rating of Lanessa Extended Care?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Lanessa Extended Care been fined?
- Medicare lists 1 fine totaling $119,962.
- What did inspectors find at Lanessa Extended Care?
- In its last three inspection cycles (November 8, 2023 to July 7, 2026), Medicare lists 61 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 8, 2023 to July 7, 2026), Lanessa Extended Care had 61 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $119,962 in total (1 fine, the latest on November 8, 2023). Nurse staffing is 3.02 hours per resident per day; the Massachusetts average is 3.94 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: May 8, 2026 — 16 health citations
Inspections in this cycle: January 21, 2026 (complaint investigation); May 8, 2026 (standard health inspection); July 7, 2026 (complaint investigation).
Show 16 citations (levels A to F, no actual harm)
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0580 Level E
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0687 Level E
“Provide appropriate foot care.”
F0688 Level E
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0692 Level E
“Provide enough food/fluids to maintain a resident's health.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0804 Level D
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0806 Level D
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0887 Level D
“Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0732 Level C
“Post nurse staffing information every day.”
Previous cycle: February 3, 2025 — 25 health citations
Inspections in this cycle: February 3, 2025 (standard health inspection); June 10, 2025 (complaint investigation).
Show 25 citations (levels A to F, no actual harm)
F0755 Level F
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0925 Level F
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0760 Level E
“Ensure that residents are free from significant medication errors.”
F0805 Level E
“Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0551 Level D
“Give the resident's representative the ability to exercise the resident's rights.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0565 Level D
“Honor the resident's right to organize and participate in resident/family groups in the facility.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0582 Level D
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0725 Level D
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0726 Level D
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0740 Level D
“Ensure each resident must receive and the facility must provide necessary behavioral health care and services.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0732 Level C
“Post nurse staffing information every day.”
F0636 Level B
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
Earlier cycle: November 8, 2023 — 20 health citations
Inspections in this cycle: November 8, 2023 (standard health inspection); April 3, 2024 (complaint investigation).
F0693 Level G
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 19 less serious citations (levels A to F)
F0725 Level F
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0726 Level F
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0690 Level E
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0603 Level D
“Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0725 Level D
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0730 Level D
“Observe each nurse aide's job performance and give regular training.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0868 Level D
“Have the Quality Assessment and Assurance group have the required members and meet at least quarterly”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0641 Level B
“Ensure each resident receives an accurate assessment.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (16)
K0321 Level F
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0351 Level F
“Install an approved automatic sprinkler system.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0222 Level F
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0521 Level F
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0920 Level F
“Ensure proper usage of power strips and extension cords.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
E0041 Level F
“Implement emergency and standby power systems.”
K0211 Level F
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0911 Level F
“Meet requirements for the installation and maintenance of electrical systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0291 Level E
“Install emergency lighting that can last at least 1 1/2 hours.”
K0923 Level E
“Have proper medical gas storage and administration areas.”
K0351 Level D
“Install an approved automatic sprinkler system.”
Fines and payment denials
Total fines over about the last three years: $119,962 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| November 8, 2023 | Fine | $119,962 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Massachusetts | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.41 | 0.66 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.88 | 0.97 | 0.86 |
| Nurse aide hours per resident per day | 1.73 | 2.31 | 2.35 |
| Total nurse staff hours per resident per day | 3.02 | 3.94 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.64 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.19 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 26.6% | 37.6% | 45.3% |
| RN turnover (per year) | 50.0% | 42.7% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 19 nursing homes: Athena Healthcare Systems.
Legal business name: Legal Business Name Not Available.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 96 |
| Average residents per day | 87.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Athena Healthcare Systems |
| Legal business name | Legal Business Name Not Available |
| First approved by Medicare/Medicaid | 1990-07-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 751 School Street, Webster, MA 01570 |
| County | Worcester County |
| State | Massachusetts |
| Phone | (203) 465‑8321 |
| CMS Certification Number | 225395 |
| Name in Medicare records | LANESSA EXTENDED CARE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Webster Manor Rehabilitation & Health Care Center0.0 mi · Webster, MA · 2 of 5 stars
- Brookside Rehabilitation and Healthcare Center1.9 mi · Webster, MA · 2 of 5 stars
- Matulaitis Rehabilitation & Skilled Care7.7 mi · Putnam, CT · 5 of 5 stars
- Southbridge Rehabilitation & Health Care Center8.3 mi · Southbridge, MA · 2 of 5 stars
- Overlook Masonic Health Center8.7 mi · Charlton, MA · 4 of 5 stars
Nearest hospital emergency rooms
- UMass Memorial Health - Harrington Hospital8.7 mi · Southbridge, MA · Acute Care Hospital
- Day Kimball Hospital9.1 mi · Putnam, CT · Acute Care Hospital
- St Vincent Hospital16 mi · Worcester, MA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13