Quick answers
- Where is Lake Taylor Hospital?
- 1309 Kempsville Rd, Norfolk, VA 23502, in Norfolk City, Virginia.
- What is the phone number of Lake Taylor Hospital?
- (757) 461-5001, as listed by Medicare (CMS).
- What is the Medicare star rating of Lake Taylor Hospital?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Lake Taylor Hospital been fined?
- Medicare lists 1 fine totaling $59,150.
- What did inspectors find at Lake Taylor Hospital?
- In its last three inspection cycles (November 1, 2018 to September 26, 2025), Medicare lists 24 health citations; the most serious was level G. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 1, 2018 to September 26, 2025), Lake Taylor Hospital had 24 health citations; the most serious was level G (actual harm to residents). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $59,150 in total (1 fine, the latest on September 26, 2025). Nurse staffing is 5.22 hours per resident per day; the Virginia average is 3.88 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: September 26, 2025 — 5 health citations
Inspections in this cycle: September 26, 2025 (standard health inspection).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 4 less serious citations (levels A to F)
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0700 Level D
“Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.”
F0908 Level D
“Keep all essential equipment working safely.”
Previous cycle: October 15, 2021 — 9 health citations
Inspections in this cycle: October 15, 2021 (standard health inspection); September 26, 2025 (complaint investigation).
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 8 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0700 Level E
“Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.”
F0811 Level E
“Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0732 Level C
“Post nurse staffing information every day.”
Earlier cycle: November 1, 2018 — 10 health citations
Inspections in this cycle: November 1, 2018 (standard health inspection).
Show 10 citations (levels A to F, no actual harm)
F0623 Level E
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0921 Level E
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0925 Level E
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0636 Level D
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0577 Level C
“Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (10)
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
E0007 Level C
“Address patient/client population and determine types of services needed.”
E0013 Level C
“Develop Emergency Preparedness policies and procedures.”
E0018 Level C
“Establish procedures for tracking staff and patients during an emergency.”
E0023 Level C
“Establish policies and procedures for medical documentation.”
E0033 Level C
“Establish methods for sharing information.”
E0035 Level C
“Provide family notifications of emergency plan.”
E0036 Level C
“Establish emergency prep training and testing.”
E0037 Level C
“Establish staff and initial training requirements.”
Fines and payment denials
Total fines over about the last three years: $59,150 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| September 26, 2025 | Fine | $59,150 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Virginia | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.47 | 0.71 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 2.59 | 1.03 | 0.86 |
| Nurse aide hours per resident per day | 2.17 | 2.14 | 2.35 |
| Total nurse staff hours per resident per day | 5.22 | 3.88 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.16 | 3.35 | 3.43 |
| RN hours per resident per day on the weekend | 0.31 | 0.48 | 0.48 |
| Nursing staff turnover (per year) | 42.5% | 47.5% | 45.3% |
| RN turnover (per year) | 23.5% | 46.5% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Hospital Authority of Norfolk.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| Hospital Authority of Norfolk | Direct owner | 100% | July 1, 1988 |
| Aramark Healthcare Support Services LLC | Management company (operational or managerial control) | NOT APPLICABLE | January 19, 2007 |
| Hcare LLC | Management company (operational or managerial control) | NOT APPLICABLE | May 9, 2024 |
| Hospital Authority of Norfolk | Management company (operational or managerial control) | NOT APPLICABLE | July 1, 1988 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 192 |
| Average residents per day | 154 |
| Takes part in | Medicare and Medicaid |
| Ownership | Government – hospital district |
| Legal business name | Hospital Authority of Norfolk |
| First approved by Medicare/Medicaid | 1979-02-01 |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1309 Kempsville Rd, Norfolk, VA 23502 |
| County | Norfolk City |
| State | Virginia |
| Phone | (757) 461‑5001 |
| CMS Certification Number | 495117 |
| Name in Medicare records | Lake Taylor Hosp |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Autumn Care of Norfolk1.3 mi · Norfolk, VA · 3 of 5 stars
- Cypress Pointe Rehabilitation and Nursing1.9 mi · Virginia Beach, VA · 1 of 5 stars
- Waterside Health & Rehab Center2.4 mi · Norfolk, VA · 3 of 5 stars
- Norview Heights Rehabilitation and Nursing3.2 mi · Norfolk, VA · 2 of 5 stars
- Bayside Health & Rehabilitation Center3.9 mi · Virginia Beach, VA · 1 of 5 stars
Nearest hospital emergency rooms
- Sentara Leigh Hospital0.6 mi · Norfolk, VA · Acute Care Hospital
- Childrens Hospital of the Kings Daughters Inc5.4 mi · Norfolk, VA · Children's Hospital
- Sentara Norfolk General Hospital5.6 mi · Norfolk, VA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13