Quick answers
- Where is Hollymead?
- 4101 Long Prairie Road, Flower Mound, TX 75028, in Denton County, Texas.
- What is the phone number of Hollymead?
- (214) 285-3200, as listed by Medicare (CMS).
- What is the Medicare star rating of Hollymead?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Hollymead been fined?
- Medicare lists 1 fine totaling $9,110.
- What did inspectors find at Hollymead?
- In its last three inspection cycles (February 9, 2023 to August 19, 2026), Medicare lists 35 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (February 9, 2023 to August 19, 2026), Hollymead had 35 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $9,110 in total (1 fine, the latest on January 2, 2025). Nurse staffing is 3.71 hours per resident per day; the Texas average is 3.42 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 24, 2025 — 15 health citations
Inspections in this cycle: April 24, 2025 (standard health inspection); April 3, 2026 (complaint investigation); June 6, 2026 (complaint investigation); June 17, 2026 (complaint investigation); August 19, 2026 (complaint investigation).
Show 15 citations (levels A to F, no actual harm)
F0925 Level E
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0580 Level E
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level E
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0688 Level E
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0627 Level D
“Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0635 Level D
“Provide doctor's orders for the resident's immediate care at the time the resident was admitted.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: March 21, 2024 — 9 health citations
Inspections in this cycle: March 21, 2024 (standard health inspection); January 2, 2025 (complaint investigation); February 20, 2025 (complaint investigation); April 24, 2025 (complaint investigation).
F0697 Level G
“Provide safe, appropriate pain management for a resident who requires such services.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 8 less serious citations (levels A to F)
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0790 Level D
“Provide routine and 24-hour emergency dental care for each resident.”
F0806 Level D
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: February 9, 2023 — 11 health citations
Inspections in this cycle: February 9, 2023 (standard health inspection); February 27, 2024 (complaint investigation); March 21, 2024 (complaint investigation); April 30, 2024 (complaint investigation); August 7, 2024 (complaint investigation).
Show 11 citations (levels A to F, no actual harm)
F0695 Level E
“Provide safe and appropriate respiratory care for a resident when needed.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0810 Level D
“Provide special eating equipment and utensils for residents who need them and appropriate assistance.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (10)
E0004 Level F
“Develop and maintain an Emergency Preparedness Program (EP).”
K0916 Level F
“Have a battery powered remote alarm panel in a location accessible by operating personnel.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0223 Level E
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0226 Level E
“Have horizontal exits used in accordance with safety requirements.”
K0261 Level E
“Have properly spaced exits within rooms.”
K0341 Level E
“Install a fire alarm system that can be heard throughout the facility.”
E0037 Level F
“Establish staff and initial training requirements.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
Fines and payment denials
Total fines over about the last three years: $9,110 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| January 2, 2025 | Fine | $9,110 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Texas | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.51 | 0.44 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.33 | 0.94 | 0.86 |
| Nurse aide hours per resident per day | 1.86 | 2.03 | 2.35 |
| Total nurse staff hours per resident per day | 3.71 | 3.42 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.38 | 2.99 | 3.43 |
| RN hours per resident per day on the weekend | 0.33 | 0.35 | 0.48 |
| Nursing staff turnover (per year) | 47.7% | 50.8% | 45.3% |
| RN turnover (per year) | 33.3% | 49.8% | 42.5% |
| Administrators who left in the last year | 2.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 37 nursing homes: Cantex Continuing Care.
Legal business name: Dallas County Hospital District.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Hollymead Continuing Care Center LTD. Co. | Management company (operational or managerial control) | NOT APPLICABLE | September 1, 2019 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 112 |
| Average residents per day | 89.9 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Cantex Continuing Care |
| Legal business name | Dallas County Hospital District |
| First approved by Medicare/Medicaid | 2014-09-24 |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 4101 Long Prairie Road, Flower Mound, TX 75028 |
| County | Denton County |
| State | Texas |
| Phone | (214) 285‑3200 |
| CMS Certification Number | 676369 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Cross Timbers Rehabilitation and Healthcare Center0.6 mi · Flower Mound, TX · 4 of 5 stars
- Rambling Oaks Courtyard Extensive Care Community2.4 mi · Highland Village, TX · 2 of 5 stars
- Lake Village Nursing and Rehabilitation Center3.8 mi · Lewisville, TX · 1 of 5 stars
- Vista Ridge Nursing & Rehabilitation Center6.6 mi · Lewisville, TX · 3 of 5 stars
- Avir at Grapevine6.8 mi · Grapevine, TX · 2 of 5 stars
Nearest hospital emergency rooms
- Texas Health Presbyterian Hospital Flower Mound0.2 mi · Flower Mound, TX · Acute Care Hospital
- Medical City Lewisville3.8 mi · Lewisville, TX · Acute Care Hospital
- Baylor Scott & White Medical Center Grapevine6.9 mi · Grapevine, TX · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13