Quick answers
- Where is Holly Manor Center?
- 84 Cold Hill Road, Mendham, NJ 07945, in Morris County, New Jersey.
- What is the phone number of Holly Manor Center?
- (973) 543-2500, as listed by Medicare (CMS).
- What is the Medicare star rating of Holly Manor Center?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Holly Manor Center been fined?
- Medicare lists no fines for Holly Manor Center.
- What did inspectors find at Holly Manor Center?
- In its last three inspection cycles (January 27, 2023 to June 12, 2026), Medicare lists 34 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (January 27, 2023 to June 12, 2026), Holly Manor Center had 34 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.35 hours per resident per day; the New Jersey average is 3.90 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: June 12, 2026 — 16 health citations
Inspections in this cycle: June 12, 2026 (standard health inspection).
Show 16 citations (levels A to F, no actual harm)
F0584 Level F
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0804 Level F
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0806 Level F
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0602 Level E
“Protect each resident from the wrongful use of the resident's belongings or money.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level E
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0882 Level E
“Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0947 Level D
“Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.”
Previous cycle: February 11, 2025 — 9 health citations
Inspections in this cycle: February 11, 2025 (standard health inspection).
Show 9 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0814 Level F
“Dispose of garbage and refuse properly.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0756 Level E
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0758 Level E
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Earlier cycle: January 27, 2023 — 9 health citations
Inspections in this cycle: January 27, 2023 (standard health inspection); February 12, 2024 (infection control inspection).
F0692 Level G
“Provide enough food/fluids to maintain a resident's health.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 8 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0561 Level D
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0582 Level D
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (16)
K0351 Level E
“Install an approved automatic sprinkler system.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0211 Level F
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0291 Level F
“Install emergency lighting that can last at least 1 1/2 hours.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level F
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0521 Level F
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0921 Level F
“Ensure that testing and maintenance of electrical equipment is performed.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
K0211 Level F
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0341 Level F
“Install a fire alarm system that can be heard throughout the facility.”
K0374 Level F
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | New Jersey | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.58 | 0.70 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.61 | 0.94 | 0.86 |
| Nurse aide hours per resident per day | 2.17 | 2.27 | 2.35 |
| Total nurse staff hours per resident per day | 3.35 | 3.90 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.01 | 3.50 | 3.43 |
| RN hours per resident per day on the weekend | 0.40 | 0.50 | 0.48 |
| Nursing staff turnover (per year) | 36.2% | 39.3% | 45.3% |
| RN turnover (per year) | 28.6% | 37.2% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 183 nursing homes: Genesis Healthcare.
Legal business name: 84 Cold Hill Road Operations LLC.
Owners and managers Medicare lists (11)
| Name | Role | Share | Since |
|---|---|---|---|
| Genesis NJ Holdings LLC | Direct owner | 100% | April 1, 2011 |
| Fc-Gen Operations Investment LLC | Indirect owner | — | April 1, 2011 |
| Gen Operations I LLC | Indirect owner | — | April 1, 2011 |
| Gen Operations II LLC | Indirect owner | — | April 1, 2011 |
| Genesis Healthcare Inc | Indirect owner | — | February 2, 2015 |
| Genesis Healthcare LLC | Indirect owner | — | April 1, 2011 |
| Genesis Holdings LLC | Indirect owner | — | February 2, 2015 |
| Genesis Operations LLC | Indirect owner | — | April 1, 2011 |
| GHC Holdings LLC | Indirect owner | — | April 1, 2011 |
| Sun Healthcare Group Inc | Indirect owner | — | February 2, 2015 |
| Whitman, Arnold | Indirect owner | — | February 2, 2015 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 124 |
| Average residents per day | 91.6 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Genesis Healthcare |
| Legal business name | 84 Cold Hill Road Operations LLC |
| First approved by Medicare/Medicaid | 1973-01-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 84 Cold Hill Road, Mendham, NJ 07945 |
| County | Morris County |
| State | New Jersey |
| Phone | (973) 543‑2500 |
| CMS Certification Number | 315143 |
| Name in Medicare records | HOLLY MANOR CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Morris View Healthcare Center3.7 mi · Morristown, NJ · 2 of 5 stars
- Merry Heart Nursing Home5.2 mi · Succasunna, NJ · 3 of 5 stars
- Careone at Madison Avenue5.4 mi · Morristown, NJ · 3 of 5 stars
- Morristown Post Acute Rehab and Nursing Center5.5 mi · Morristown, NJ · 5 of 5 stars
- Dwelling Place at St Clares5.7 mi · Dover, NJ · 4 of 5 stars
Nearest hospital emergency rooms
- Saint Clare's Hospital/ Denville Campus8.8 mi · Denville, NJ · Acute Care Hospital
- Mountainview Behavioral Hospital13 mi · Berkeley Heights, NJ · Psychiatric Hospital
- Ahs Hospital Corp13 mi · Hackettstown, NJ · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13