Quick answers
- Where is Hollenbeck Palms?
- 573 S. Boyle Ave., Los Angeles, CA 90033, in Los Angeles County, California.
- What is the phone number of Hollenbeck Palms?
- (213) 263-6195, as listed by Medicare (CMS).
- What is the Medicare star rating of Hollenbeck Palms?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Hollenbeck Palms been fined?
- Medicare lists no fines for Hollenbeck Palms.
- What did inspectors find at Hollenbeck Palms?
- In its last three inspection cycles (November 19, 2023 to August 12, 2026), Medicare lists 40 health citations; the most serious was level G. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 19, 2023 to August 12, 2026), Hollenbeck Palms had 40 health citations; the most serious was level G (actual harm to residents). 2 of them were level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.28 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 12, 2025 — 14 health citations
Inspections in this cycle: December 12, 2025 (standard health inspection); January 28, 2026 (complaint investigation); February 24, 2026 (complaint investigation); June 11, 2026 (complaint investigation); August 12, 2026 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 13 less serious citations (levels A to F)
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0686 Level E
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0919 Level E
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0808 Level D
“Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0605 Level D
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: October 25, 2024 — 13 health citations
Inspections in this cycle: October 25, 2024 (standard health inspection).
Show 13 citations (levels A to F, no actual harm)
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0814 Level E
“Dispose of garbage and refuse properly.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0604 Level D
“Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0732 Level B
“Post nurse staffing information every day.”
Earlier cycle: November 19, 2023 — 13 health citations
Inspections in this cycle: November 19, 2023 (complaint investigation); November 19, 2023 (standard health inspection); August 20, 2024 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 12 less serious citations (levels A to F)
F0758 Level E
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0686 Level E
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0849 Level E
“Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0604 Level D
“Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (19)
K0291 Level F
“Install emergency lighting that can last at least 1 1/2 hours.”
K0293 Level F
“Have properly located and lighted "Exit" signs.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0761 Level E
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0342 Level D
“Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.”
K0712 Level D
“Have simulated fire drills held at unexpected times.”
K0291 Level F
“Install emergency lighting that can last at least 1 1/2 hours.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0325 Level E
“Have properly installed hallway dispensers for alcohol-based hand rub.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0300 Level F
“Meet other general requirements that are deficient.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0351 Level E
“Install an approved automatic sprinkler system.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.55 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.94 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.79 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.28 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.03 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.38 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 26.1% | 36.6% | 45.3% |
| RN turnover (per year) | 40.0% | 37.8% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Belle Home Care Inc | Management company (operational or managerial control) | NOT APPLICABLE | September 1, 2021 |
| Wipfli LLP | Management company (operational or managerial control) | NOT APPLICABLE | July 1, 2021 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 106 |
| Average residents per day | 51.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| First approved by Medicare/Medicaid | 1967-01-01 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 573 S. Boyle Ave., Los Angeles, CA 90033 |
| County | Los Angeles County |
| State | California |
| Phone | (213) 263‑6195 |
| CMS Certification Number | 055115 |
| Name in Medicare records | HOLLENBECK PALMS |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Infinity Care of East Los Angeles0.6 mi · Los Angeles, CA · 2 of 5 stars
- White Memorial Medical Center DP0.8 mi · Los Angeles, CA · 3 of 5 stars
- Los Angeles Community Hospital2.2 mi · Los Angeles, CA · 4 of 5 stars
- Kei-Ai Los Angeles Healthcare Center2.5 mi · Los Angeles, CA · 1 of 5 stars
- East Los Angeles Doctors Hospital2.5 mi · Los Angeles, CA · 5 of 5 stars
Nearest hospital emergency rooms
- Adventist Health White Memorial0.8 mi · Los Angeles, CA · Acute Care Hospital
- Los Angeles General Medical Center1.4 mi · Los Angeles, CA · Acute Care Hospital
- East Los Angeles Doctors Hospital2.3 mi · Los Angeles, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13