Quick answers
- Where is Hilltop Center?
- 152 Saddleshop Road, Hilltop, WV 25855, in Fayette County, West Virginia.
- What is the phone number of Hilltop Center?
- (304) 469-2966, as listed by Medicare (CMS).
- What is the Medicare star rating of Hilltop Center?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Hilltop Center been fined?
- Medicare lists 1 fine totaling $22,562.
- What did inspectors find at Hilltop Center?
- In its last three inspection cycles (October 18, 2023 to May 12, 2026), Medicare lists 30 health citations; the most serious was level G. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (October 18, 2023 to May 12, 2026), Hilltop Center had 30 health citations; the most serious was level G (actual harm to residents). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $22,562 in total (1 fine, the latest on May 13, 2025). Nurse staffing is 3.33 hours per resident per day; the West Virginia average is 3.71 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: January 21, 2026 — 14 health citations
Inspections in this cycle: October 23, 2025 (complaint investigation); January 21, 2026 (standard health inspection); May 12, 2026 (complaint investigation).
Show 14 citations (levels A to F, no actual harm)
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0807 Level D
“Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0636 Level D
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0806 Level D
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0810 Level D
“Provide special eating equipment and utensils for residents who need them and appropriate assistance.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Previous cycle: December 5, 2024 — 9 health citations
Inspections in this cycle: December 5, 2024 (standard health inspection); May 13, 2025 (complaint investigation).
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 7 less serious citations (levels A to F)
F0628 Level D
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: October 18, 2023 — 7 health citations
Inspections in this cycle: October 18, 2023 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0561 Level E
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0636 Level E
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0800 Level E
“Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (4)
K0355 Level C
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0331 Level D
“Construct fire resistant interior walls.”
E0006 Level C
“Conduct risk assessment and an All-Hazards approach.”
K0761 Level C
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
Fines and payment denials
Total fines over about the last three years: $22,562 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| May 13, 2025 | Fine | $22,562 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | West Virginia | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.73 | 0.74 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.91 | 0.90 | 0.86 |
| Nurse aide hours per resident per day | 1.70 | 2.07 | 2.35 |
| Total nurse staff hours per resident per day | 3.33 | 3.71 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.68 | 3.17 | 3.43 |
| RN hours per resident per day on the weekend | 0.32 | 0.40 | 0.48 |
| Nursing staff turnover (per year) | 28.6% | 43.7% | 45.3% |
| RN turnover (per year) | 17.6% | 42.4% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.7 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 183 nursing homes: Genesis Healthcare.
Legal business name: Saddle Shop Road Operations LLC.
Owners and managers Medicare lists (11)
| Name | Role | Share | Since |
|---|---|---|---|
| Saddle Shop Road Operations LLC | Direct owner | 100% | April 20, 2007 |
| Fc-Gen Operations Investment LLC | Indirect owner | — | December 1, 2012 |
| Gen Operations I LLC | Indirect owner | — | December 1, 2012 |
| Gen Operations II LLC | Indirect owner | — | December 1, 2012 |
| Genesis Healthcare Inc | Indirect owner | — | February 2, 2015 |
| Genesis Holdings LLC | Indirect owner | — | February 2, 2015 |
| Genesis Operations LLC | Indirect owner | — | September 7, 2007 |
| Genesis WV Holdings LLC | Indirect owner | — | September 7, 2007 |
| GHC Holdings LLC | Indirect owner | — | September 7, 2007 |
| Sun Healthcare Group Inc | Indirect owner | — | February 2, 2015 |
| Whitman, Arnold | Indirect owner | — | February 2, 2015 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 120 |
| Average residents per day | 116.5 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Genesis Healthcare |
| Legal business name | Saddle Shop Road Operations LLC |
| First approved by Medicare/Medicaid | 1978-01-26 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 152 Saddleshop Road, Hilltop, WV 25855 |
| County | Fayette County |
| State | West Virginia |
| Phone | (304) 469‑2966 |
| CMS Certification Number | 515061 |
| Name in Medicare records | HILLTOP CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Hidden Valley Center4.2 mi · Oak Hill, WV · 1 of 5 stars
- Pine Lodge9.1 mi · Beckley, WV · 2 of 5 stars
- Fayetteville Healthcare Center9.4 mi · Fayetteville, WV · 4 of 5 stars
- Beckley Healthcare Center10.0 mi · Beckley, WV · 2 of 5 stars
- Majestic Care of Beckley10 mi · Beckley, WV · 4 of 5 stars
Nearest hospital emergency rooms
- Camc Plateau Medical Center, Inc3.1 mi · Oak Hill, WV · Critical Access Hospital
- Beckley Arh Hospital9.2 mi · Beckley, WV · Acute Care Hospital
- Raleigh General Hospital10 mi · Beckley, WV · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13