Quick answers
- Where is Hillcrest Shadow Lake LLC?
- 1507 E Gold Coast Road, Papillion, NE 68046, in Sarpy County, Nebraska.
- What is the phone number of Hillcrest Shadow Lake LLC?
- (402) 339-6010, as listed by Medicare (CMS).
- What is the Medicare star rating of Hillcrest Shadow Lake LLC?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Hillcrest Shadow Lake LLC been fined?
- Medicare lists no fines for Hillcrest Shadow Lake LLC.
- What did inspectors find at Hillcrest Shadow Lake LLC?
- In its last three inspection cycles (February 14, 2023 to May 7, 2026), Medicare lists 34 health citations; the most serious was level G. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (February 14, 2023 to May 7, 2026), Hillcrest Shadow Lake LLC had 34 health citations; the most serious was level G (actual harm to residents). 2 of them were level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.38 hours per resident per day; the Nebraska average is 4.12 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 22, 2025 — 8 health citations
Inspections in this cycle: April 22, 2025 (standard health inspection); January 20, 2026 (complaint investigation); May 7, 2026 (complaint investigation).
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 7 less serious citations (levels A to F)
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: April 4, 2024 — 15 health citations
Inspections in this cycle: April 4, 2024 (standard health inspection); November 20, 2024 (complaint investigation); April 22, 2025 (complaint investigation); May 21, 2025 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 14 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0600 Level E
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0726 Level E
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0758 Level E
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
Earlier cycle: February 14, 2023 — 11 health citations
Inspections in this cycle: February 14, 2023 (standard health inspection); December 6, 2023 (complaint investigation); April 4, 2024 (complaint investigation).
Show 11 citations (levels A to F, no actual harm)
F0919 Level F
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0625 Level D
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
K0222 Level F
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0920 Level F
“Ensure proper usage of power strips and extension cords.”
K0921 Level F
“Ensure that testing and maintenance of electrical equipment is performed.”
K0354 Level F
“Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.”
K0921 Level F
“Ensure that testing and maintenance of electrical equipment is performed.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0922 Level E
“Meet requirements for the use and maintenance of medical gas equipment.”
E0041 Level F
“Implement emergency and standby power systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0923 Level E
“Have proper medical gas storage and administration areas.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Nebraska | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.25 | 0.69 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.60 | 0.68 | 0.86 |
| Nurse aide hours per resident per day | 2.53 | 2.75 | 2.35 |
| Total nurse staff hours per resident per day | 3.38 | 4.12 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.09 | 3.57 | 3.43 |
| RN hours per resident per day on the weekend | 0.14 | 0.48 | 0.48 |
| Nursing staff turnover (per year) | 60.8% | 48.5% | 45.3% |
| RN turnover (per year) | 60.0% | 43.5% | 42.5% |
| Administrators who left in the last year | 2.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 114 |
| Average residents per day | 95.5 |
| Takes part in | Medicaid |
| Ownership | For profit – limited liability company |
| Legal business name | Legal Business Name Not Available |
| First approved by Medicare/Medicaid | 2016-09-23 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1507 E Gold Coast Road, Papillion, NE 68046 |
| County | Sarpy County |
| State | Nebraska |
| Phone | (402) 339‑6010 |
| CMS Certification Number | 28E299 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Brookestone of Papillion1.0 mi · Papillion, NE · 4 of 5 stars
- Hillcrest Country Estates-Cottages1.7 mi · Papillion, NE · 2 of 5 stars
- Omaha Nursing and Rehabilitation Center5.5 mi · Omaha, NE · 1 of 5 stars
- Good Samaritan Society - Millard6.0 mi · Omaha, NE · 1 of 5 stars
- Hillcrest Health & Rehab6.2 mi · Bellevue, NE · 1 of 5 stars
Nearest hospital emergency rooms
- CHI Health Midlands0.3 mi · Papillion, NE · Acute Care Hospital
- Bellevue Medical Center5.3 mi · Bellevue, NE · Acute Care Hospital
- CHI Health Bergan Mercy6.8 mi · Omaha, NE · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13