Quick answers
- Where is Hillcrest Home?
- 915 West First Street, Sumner, IA 50674, in Bremer County, Iowa.
- What is the phone number of Hillcrest Home?
- (563) 578-8591, as listed by Medicare (CMS).
- What is the Medicare star rating of Hillcrest Home?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Hillcrest Home been fined?
- Medicare lists no fines for Hillcrest Home, but 1 payment denial.
- What did inspectors find at Hillcrest Home?
- In its last three inspection cycles (April 25, 2024 to July 2, 2026), Medicare lists 19 health citations; the most serious was level G. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (April 25, 2024 to July 2, 2026), Hillcrest Home had 19 health citations; the most serious was level G (actual harm to residents). 2 of them were level G or higher (actual harm or immediate jeopardy). It had 1 Medicare payment denial (the latest began April 25, 2024) and no fines. Nurse staffing is 4.75 hours per resident per day; the Iowa average is 3.86 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: July 2, 2026 — 8 health citations
Inspections in this cycle: July 2, 2026 (complaint investigation); July 2, 2026 (standard health inspection).
Show 8 citations (levels A to F, no actual harm)
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0602 Level D
“Protect each resident from the wrongful use of the resident's belongings or money.”
F0637 Level D
“Assess the resident when there is a significant change in condition”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
F0725 Level D
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
Previous cycle: May 15, 2025 — 5 health citations
Inspections in this cycle: February 27, 2025 (complaint investigation); May 15, 2025 (standard health inspection).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 4 less serious citations (levels A to F)
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0710 Level D
“Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.”
F0640 Level B
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
Earlier cycle: June 20, 2024 — 6 health citations
Inspections in this cycle: April 25, 2024 (complaint investigation); May 30, 2024 (complaint investigation); June 20, 2024 (standard health inspection).
F0658 Level G
“Ensure services provided by the nursing facility meet professional standards of quality.”
actual harm to residents; isolated (a few residents) · Resident Assessment and Care Planning Deficiencies
Show 5 less serious citations (levels A to F)
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0943 Level D
“Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0868 Level B
“Have the Quality Assessment and Assurance group have the required members and meet at least quarterly”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (10)
E0004 Level F
“Develop and maintain an Emergency Preparedness Program (EP).”
E0039 Level F
“Conduct testing and exercise requirements.”
K0351 Level F
“Install an approved automatic sprinkler system.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
E0039 Level F
“Conduct testing and exercise requirements.”
K0324 Level F
“Provide properly protected cooking facilities.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
E0031 Level F
“Provide emergency officials' contact information.”
E0039 Level F
“Conduct testing and exercise requirements.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
Fines and payment denials
Total fines over about the last three years: $0 (0 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| April 25, 2024 | Payment denial | from May 21, 2024, 14 days |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Iowa | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.60 | 0.74 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.50 | 0.56 | 0.86 |
| Nurse aide hours per resident per day | 3.65 | 2.56 | 2.35 |
| Total nurse staff hours per resident per day | 4.75 | 3.86 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.79 | 3.38 | 3.43 |
| RN hours per resident per day on the weekend | 0.40 | 0.51 | 0.48 |
| Nursing staff turnover (per year) | 28.6% | 44.1% | 45.3% |
| RN turnover (per year) | 16.7% | 42.1% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 61 |
| Average residents per day | 49.3 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Legal business name | Hillcrest Home, Inc. |
| First approved by Medicare/Medicaid | 2003-11-04 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 915 West First Street, Sumner, IA 50674 |
| County | Bremer County |
| State | Iowa |
| Phone | (563) 578‑8591 |
| CMS Certification Number | 165502 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Tripoli Nursing & Rehab8.3 mi · Tripoli, IA · 3 of 5 stars
- Maple Crest Manor15 mi · Fayette, IA · 2 of 5 stars
- Grandview Healthcare Center16 mi · Oelwein, IA · 4 of 5 stars
- Oelwein Health Care Center16 mi · Oelwein, IA · 3 of 5 stars
- Denver Sunset Home17 mi · Denver, IA · 5 of 5 stars
Nearest hospital emergency rooms
- Community Memorial Hospital Medical Center0.0 mi · Sumner, IA · Critical Access Hospital
- MercyOne Oelwein Medical Center16 mi · Oelwein, IA · Critical Access Hospital
- Gundersen Palmer Lutheran Hospital and Clinics17 mi · West Union, IA · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13