Quick answers
- Where is Hillcrest Convalescent Center?
- 1417 W Pettigrew Street, Durham, NC 27705, in Durham County, North Carolina.
- What is the phone number of Hillcrest Convalescent Center?
- (919) 286-7705, as listed by Medicare (CMS).
- What is the Medicare star rating of Hillcrest Convalescent Center?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Hillcrest Convalescent Center been fined?
- Medicare lists no fines for Hillcrest Convalescent Center.
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
Medicare lists no health citations for Hillcrest Convalescent Center in its last three inspection cycles (December 14, 2023 to May 29, 2026). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 6.17 hours per resident per day; the North Carolina average is 3.87 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: May 29, 2026 — no health citations
Inspections in this cycle: May 29, 2026 (standard health inspection).
Previous cycle: February 21, 2025 — no health citations
Inspections in this cycle: February 21, 2025 (standard health inspection).
Earlier cycle: December 14, 2023 — no health citations
Inspections in this cycle: December 14, 2023 (standard health inspection).
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (15)
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0211 Level F
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0914 Level F
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0521 Level E
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0311 Level D
“Have an enclosure around a vertical opening shaft.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
K0111 Level F
“Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level F
“Install corridor and hallway doors that block smoke.”
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0911 Level F
“Meet requirements for the installation and maintenance of electrical systems.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0541 Level D
“Install properly constructed and protected linen or trash chutes.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | North Carolina | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.26 | 0.62 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.08 | 0.88 | 0.86 |
| Nurse aide hours per resident per day | 3.84 | 2.37 | 2.35 |
| Total nurse staff hours per resident per day | 6.17 | 3.87 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 5.74 | 3.40 | 3.43 |
| RN hours per resident per day on the weekend | 1.01 | 0.41 | 0.48 |
| Nursing staff turnover (per year) | 28.0% | 48.7% | 45.3% |
| RN turnover (per year) | 27.3% | 45.7% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Hillcrest Convalescent Center, Inc..
Owners and managers Medicare lists (6)
| Name | Role | Share | Since |
|---|---|---|---|
| Hoover, Nadine | Direct owner | NOT APPLICABLE | March 1, 2018 |
| Hoover, William | Direct owner | NOT APPLICABLE | March 1, 2018 |
| Smith, Lenwood | Direct owner | NOT APPLICABLE | October 1, 2017 |
| Smith, Thomas | Direct owner | NOT APPLICABLE | October 1, 2017 |
| Smith, Valerie | Direct owner | NOT APPLICABLE | July 1, 2023 |
| Tattersall, Crystal | Direct owner | NOT APPLICABLE | March 1, 2018 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 86 |
| Average residents per day | 74.5 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Legal business name | Hillcrest Convalescent Center, Inc. |
| First approved by Medicare/Medicaid | 1967-01-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1417 W Pettigrew Street, Durham, NC 27705 |
| County | Durham County |
| State | North Carolina |
| Phone | (919) 286‑7705 |
| CMS Certification Number | 345001 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Pettigrew Rehabilitation Center0.1 mi · Durham, NC · 4 of 5 stars
- University Health and Rehabilitation Center1.8 mi · Durham, NC · 1 of 5 stars
- PruittHealth-Durham1.8 mi · Durham, NC · 1 of 5 stars
- The Forest at Duke Inc2.7 mi · Durham, NC · 4 of 5 stars
- Carver Living Center2.8 mi · Durham, NC · 2 of 5 stars
Nearest hospital emergency rooms
- Duke University Hospital1.1 mi · Durham, NC · Acute Care Hospital
- Durham VA Medical Center1.1 mi · Durham, NC · Federal/VA Acute Care Hospital
- Duke Regional Hospital2.6 mi · Durham, NC · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13