Quick answers
- Where is Hillcrest Center?
- 1245 Church Road, Wyncote, PA 19095, in Montgomery County, Pennsylvania.
- What is the phone number of Hillcrest Center?
- (215) 884-9990, as listed by Medicare (CMS).
- What is the Medicare star rating of Hillcrest Center?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Hillcrest Center been fined?
- Medicare lists no fines for Hillcrest Center.
- What did inspectors find at Hillcrest Center?
- In its last three inspection cycles (July 29, 2024 to August 10, 2026), Medicare lists 29 health citations; the most serious was level G. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (July 29, 2024 to August 10, 2026), Hillcrest Center had 29 health citations; the most serious was level G (actual harm to residents). 2 of them were level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.34 hours per resident per day; the Pennsylvania average is 3.90 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 16, 2026 — 13 health citations
Inspections in this cycle: April 7, 2026 (complaint investigation); April 16, 2026 (standard health inspection); June 30, 2026 (complaint investigation); August 10, 2026 (complaint investigation).
F0684 Level G
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 12 less serious citations (levels A to F)
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0726 Level E
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0925 Level E
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0908 Level D
“Keep all essential equipment working safely.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0921 Level D
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0925 Level D
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
Previous cycle: May 2, 2025 — 8 health citations
Inspections in this cycle: March 17, 2025 (complaint investigation); May 2, 2025 (complaint investigation); May 2, 2025 (standard health inspection).
F0805 Level G
“Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.”
actual harm to residents; isolated (a few residents) · Nutrition and Dietary Deficiencies
Show 7 less serious citations (levels A to F)
F0623 Level E
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
F0610 Level D
“Respond appropriately to all alleged violations.”
Earlier cycle: July 29, 2024 — 8 health citations
Inspections in this cycle: July 29, 2024 (standard health inspection).
Show 8 citations (levels A to F, no actual harm)
F0726 Level E
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0881 Level E
“Implement a program that monitors antibiotic use.”
F0944 Level E
“Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
E0006 Level F
“Conduct risk assessment and an All-Hazards approach.”
E0013 Level F
“Develop Emergency Preparedness policies and procedures.”
E0004 Level C
“Develop and maintain an Emergency Preparedness Program (EP).”
E0007 Level C
“Address patient/client population and determine types of services needed.”
E0009 Level C
“Include a process for Emergency Preparedness collaboration.”
E0018 Level C
“Establish procedures for tracking staff and patients during an emergency.”
E0024 Level C
“Establish policies and procedures for volunteers.”
E0025 Level C
“Create arrangements with other facilities to receive patients.”
E0035 Level C
“Provide family notifications of emergency plan.”
E0037 Level C
“Establish staff and initial training requirements.”
E0006 Level F
“Conduct risk assessment and an All-Hazards approach.”
E0037 Level C
“Establish staff and initial training requirements.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Pennsylvania | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.41 | 0.78 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.95 | 0.90 | 0.86 |
| Nurse aide hours per resident per day | 1.98 | 2.22 | 2.35 |
| Total nurse staff hours per resident per day | 3.34 | 3.90 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.09 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.29 | 0.55 | 0.48 |
| Nursing staff turnover (per year) | 35.7% | 44.6% | 45.3% |
| RN turnover (per year) | 40.0% | 39.4% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 183 nursing homes: Genesis Healthcare.
Legal business name: 1245 Church Road Operations LLC.
Owners and managers Medicare lists (11)
| Name | Role | Share | Since |
|---|---|---|---|
| Genesis Pa Holdings LLC | Direct owner | 100% | February 2, 2015 |
| Fc-Gen Operations Investment LLC | Indirect owner | — | February 2, 2015 |
| Gen Operations I LLC | Indirect owner | — | February 2, 2015 |
| Gen Operations II LLC | Indirect owner | — | February 2, 2015 |
| Genesis Healthcare Inc | Indirect owner | — | February 2, 2015 |
| Genesis Healthcare LLC | Indirect owner | — | February 2, 2015 |
| Genesis Holdings LLC | Indirect owner | — | February 2, 2015 |
| Genesis Operations LLC | Indirect owner | — | February 2, 2015 |
| GHC Holdings LLC | Indirect owner | — | February 2, 2015 |
| Sun Healthcare Group Inc | Indirect owner | — | February 2, 2015 |
| Whitman, Arnold | Indirect owner | — | February 2, 2015 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 180 |
| Average residents per day | 152.8 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Genesis Healthcare |
| Legal business name | 1245 Church Road Operations LLC |
| First approved by Medicare/Medicaid | 1980-10-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1245 Church Road, Wyncote, PA 19095 |
| County | Montgomery County |
| State | Pennsylvania |
| Phone | (215) 884‑9990 |
| CMS Certification Number | 395481 |
| Name in Medicare records | HILLCREST CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Hopkins Center0.3 mi · Wyncote, PA · 2 of 5 stars
- Wyncote Care Center0.4 mi · Wyncote, PA · 3 of 5 stars
- York Nursing and Rehabilitation Center1.6 mi · Philadelphia, PA · 2 of 5 stars
- Ivy Hill Post Acute Nursing & Rehabilitation LLC1.8 mi · Philadelphia, PA · 3 of 5 stars
- Edgehill Nursing and Rehab Center1.9 mi · Glenside, PA · 4 of 5 stars
Nearest hospital emergency rooms
- Jefferson Abington Hospital2.6 mi · Abington, PA · Acute Care Hospital
- Jefferson Einstein Philadelphia Hospital3.2 mi · Philadelphia, PA · Acute Care Hospital
- Temple Health - Chestnut Hill Hospital3.6 mi · Philadelphia, PA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13