Quick answers
- Where is Highland Oaks?
- 2750 West Highland Avenue, Elgin, IL 60123, in Kane County, Illinois.
- What is the phone number of Highland Oaks?
- (847) 741-4543, as listed by Medicare (CMS).
- What is the Medicare star rating of Highland Oaks?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Highland Oaks been fined?
- Medicare lists no fines for Highland Oaks.
- What did inspectors find at Highland Oaks?
- In its last three inspection cycles (July 27, 2023 to December 11, 2025), Medicare lists 11 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (July 27, 2023 to December 11, 2025), Highland Oaks had 11 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 5.09 hours per resident per day; the Illinois average is 3.47 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 11, 2025 — 5 health citations
Inspections in this cycle: December 11, 2025 (standard health inspection).
Show 5 citations (levels A to F, no actual harm)
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0805 Level D
“Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
Previous cycle: August 29, 2024 — 2 health citations
Inspections in this cycle: August 29, 2024 (standard health inspection).
Show 2 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: July 27, 2023 — 4 health citations
Inspections in this cycle: July 27, 2023 (standard health inspection); August 14, 2024 (complaint investigation).
Show 4 citations (levels A to F, no actual harm)
F0602 Level D
“Protect each resident from the wrongful use of the resident's belongings or money.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0887 Level D
“Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (11)
E0039 Level F
“Conduct testing and exercise requirements.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0324 Level E
“Provide properly protected cooking facilities.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
E0037 Level F
“Establish staff and initial training requirements.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0923 Level E
“Have proper medical gas storage and administration areas.”
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Illinois | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.08 | 0.71 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.47 | 0.64 | 0.86 |
| Nurse aide hours per resident per day | 3.54 | 2.12 | 2.35 |
| Total nurse staff hours per resident per day | 5.09 | 3.47 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.58 | 3.08 | 3.43 |
| RN hours per resident per day on the weekend | 0.83 | 0.55 | 0.48 |
| Nursing staff turnover (per year) | 28.8% | 43.7% | 45.3% |
| RN turnover (per year) | 33.3% | 41.5% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 24 |
| Average residents per day | 22.5 |
| Takes part in | Medicaid |
| Ownership | Non-profit – church related |
| Legal business name | Legal Business Name Not Available |
| First approved by Medicare/Medicaid | 1986-04-29 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 2750 West Highland Avenue, Elgin, IL 60123 |
| County | Kane County |
| State | Illinois |
| Phone | (847) 741‑4543 |
| CMS Certification Number | 14A383 |
| Name in Medicare records | HIGHLAND OAKS |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- The Pearl of Elgin0.6 mi · Elgin, IL · 3 of 5 stars
- The Pearl of Fox River Valley1.7 mi · Elgin, IL · 3 of 5 stars
- River View Rehab Center1.9 mi · Elgin, IL · 2 of 5 stars
- Avondale Estates of Elgin2.0 mi · Elgin, IL · 5 of 5 stars
- Aperion Care Elgin2.0 mi · Elgin, IL · 3 of 5 stars
Nearest hospital emergency rooms
- Advocate Sherman Hospital0.5 mi · Elgin, IL · Acute Care Hospital
- Saint Joseph Hospital-Elgin1.5 mi · Elgin, IL · Acute Care Hospital
- Elgin Mental Health Center4.0 mi · Elgin, IL · Psychiatric Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13