Quick answers
- Where is Heritage Manor?
- 3804 North Barr Ave, Oklahoma City, OK 73122, in Oklahoma County, Oklahoma.
- What is the phone number of Heritage Manor?
- (405) 789-7103, as listed by Medicare (CMS).
- What is the Medicare star rating of Heritage Manor?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Heritage Manor been fined?
- Medicare lists 2 fines totaling $30,133.
- What did inspectors find at Heritage Manor?
- In its last three inspection cycles (April 10, 2023 to May 22, 2026), Medicare lists 30 health citations; the most serious was level J. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (April 10, 2023 to May 22, 2026), Heritage Manor had 30 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $30,133 in total (2 fines, the latest on March 24, 2025). Nurse staffing is 3.40 hours per resident per day; the Oklahoma average is 3.82 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: November 21, 2025 — 7 health citations
Inspections in this cycle: November 21, 2025 (standard health inspection); May 22, 2026 (complaint investigation).
Show 7 citations (levels A to F, no actual harm)
F0847 Level F
“Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.”
F0848 Level F
“Provide a neutral and fair arbitration process and agree to arbitrator and venue.”
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Previous cycle: May 23, 2024 — 17 health citations
Inspections in this cycle: May 23, 2024 (standard health inspection); October 24, 2024 (complaint investigation); March 24, 2025 (complaint investigation).
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 15 less serious citations (levels A to F)
F0851 Level F
“Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.”
F0582 Level E
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0657 Level E
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0692 Level E
“Provide enough food/fluids to maintain a resident's health.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0732 Level E
“Post nurse staffing information every day.”
F0883 Level E
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0887 Level E
“Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0660 Level D
“Plan the resident's discharge to meet the resident's goals and needs.”
Earlier cycle: April 10, 2023 — 6 health citations
Inspections in this cycle: April 10, 2023 (standard health inspection); February 8, 2024 (complaint investigation); May 23, 2024 (complaint investigation).
Show 6 citations (levels A to F, no actual harm)
F0677 Level E
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0727 Level D
“Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.”
F0925 Level D
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
E0004 Level F
“Develop and maintain an Emergency Preparedness Program (EP).”
E0036 Level F
“Establish emergency prep training and testing.”
K0291 Level F
“Install emergency lighting that can last at least 1 1/2 hours.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0741 Level E
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
K0761 Level C
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0351 Level E
“Install an approved automatic sprinkler system.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
Fines and payment denials
Total fines over about the last three years: $30,133 (2 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| March 24, 2025 | Fine | $8,323 |
| May 23, 2024 | Fine | $21,810 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Oklahoma | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.30 | 0.34 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.89 | 0.92 | 0.86 |
| Nurse aide hours per resident per day | 2.20 | 2.55 | 2.35 |
| Total nurse staff hours per resident per day | 3.40 | 3.82 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.26 | 3.44 | 3.43 |
| RN hours per resident per day on the weekend | 0.26 | 0.27 | 0.48 |
| Nursing staff turnover (per year) | 67.4% | 55.4% | 45.3% |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Heritage Manor Management LLC.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| Hollaway, Christian | Direct owner | NOT APPLICABLE | April 1, 2024 |
| Underwood, Adamson | Indirect owner | 49% | April 1, 2024 |
| Hollaway, Christian | Partner | NOT APPLICABLE | April 1, 2024 |
| Voyage Management of Ok, LLC | Management company (operational or managerial control) | NOT APPLICABLE | November 19, 2024 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 55 |
| Average residents per day | 48.6 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Legal business name | Heritage Manor Management LLC |
| First approved by Medicare/Medicaid | 2006-11-08 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 3804 North Barr Ave, Oklahoma City, OK 73122 |
| County | Oklahoma County |
| State | Oklahoma |
| Phone | (405) 789‑7103 |
| CMS Certification Number | 375502 |
| Name in Medicare records | HERITAGE MANOR |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Windsor Hills Nursing Center1.1 mi · Oklahoma City, OK · 2 of 5 stars
- North Winds Living Center1.3 mi · Oklahoma City, OK · 1 of 5 stars
- The Grand at Bethany Skilled Nursing and Therapy1.6 mi · Bethany, OK · 2 of 5 stars
- Heritage Park2.0 mi · Bethany, OK · 2 of 5 stars
- Warr Acres Nursing Center2.2 mi · Oklahoma City, OK · 3 of 5 stars
Nearest hospital emergency rooms
- The Children's Center, Inc1.5 mi · Bethany, OK · Children's Hospital
- INTEGRIS Baptist Medical Center, Inc2.0 mi · Oklahoma City, OK · Acute Care Hospital
- Northwest Surgical Hospital4.4 mi · Oklahoma City, OK · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13