Quick answers
- Where is Heritage Hall Tazewell?
- 282 Ben Bolt Avenue, Tazewell, VA 24651, in Tazewell County, Virginia.
- What is the phone number of Heritage Hall Tazewell?
- (276) 988-2515, as listed by Medicare (CMS).
- What is the Medicare star rating of Heritage Hall Tazewell?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Heritage Hall Tazewell been fined?
- Medicare lists 1 fine totaling $78,553.
- What did inspectors find at Heritage Hall Tazewell?
- In its last three inspection cycles (September 12, 2019 to June 12, 2025), Medicare lists 21 health citations; the most serious was level K. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (September 12, 2019 to June 12, 2025), Heritage Hall Tazewell had 21 health citations; the most serious was level K (immediate jeopardy to resident health or safety). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $78,553 in total (1 fine, the latest on June 12, 2025). Nurse staffing is 2.87 hours per resident per day; the Virginia average is 3.88 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: March 8, 2024 — 10 health citations
Inspections in this cycle: March 8, 2024 (standard health inspection).
Show 10 citations (levels A to F, no actual harm)
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0636 Level D
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0638 Level D
“Assure that each resident’s assessment is updated at least once every 3 months.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0732 Level B
“Post nurse staffing information every day.”
Previous cycle: May 26, 2022 — 6 health citations
Inspections in this cycle: May 26, 2022 (standard health inspection); June 12, 2025 (complaint investigation).
F0689 Level K
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; pattern (some residents) · Quality of Life and Care Deficiencies
Show 5 less serious citations (levels A to F)
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
Earlier cycle: September 12, 2019 — 5 health citations
Inspections in this cycle: September 12, 2019 (standard health inspection); February 6, 2024 (complaint investigation); March 8, 2024 (complaint investigation).
Show 5 citations (levels A to F, no actual harm)
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0770 Level D
“Provide timely, quality laboratory services/tests to meet the needs of residents.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (5)
K0932 Level D
“Meet other general requirements.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0521 Level E
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0753 Level D
“Have restrictions on the use of highly flammable decorations.”
Fines and payment denials
Total fines over about the last three years: $78,553 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| June 12, 2025 | Fine | $78,553 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Virginia | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.27 | 0.71 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.77 | 1.03 | 0.86 |
| Nurse aide hours per resident per day | 1.83 | 2.14 | 2.35 |
| Total nurse staff hours per resident per day | 2.87 | 3.88 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.55 | 3.35 | 3.43 |
| RN hours per resident per day on the weekend | 0.14 | 0.48 | 0.48 |
| Nursing staff turnover (per year) | 36.8% | 47.5% | 45.3% |
| RN turnover (per year) | 33.3% | 46.5% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 180 |
| Average residents per day | 162.5 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Legal business name | Legal Business Name Not Available |
| First approved by Medicare/Medicaid | 1984-12-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 282 Ben Bolt Avenue, Tazewell, VA 24651 |
| County | Tazewell County |
| State | Virginia |
| Phone | (276) 988‑2515 |
| CMS Certification Number | 495152 |
| Name in Medicare records | HERITAGE HALL TAZEWELL |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Westwood Center16 mi · Bluefield, VA · 1 of 5 stars
- Mercer Healthcare Center16 mi · Bluefield, WV · 2 of 5 stars
- McDowell Healthcare Center17 mi · Gary, WV · 5 of 5 stars
- Bluestone Health and Rehabilitation18 mi · Bluefield, WV · 1 of 5 stars
- Clinch Valley Medical Center18 mi · Richlands, VA · 5 of 5 stars
Nearest hospital emergency rooms
- Carilion Tazewell Community Hospital0.0 mi · Tazewell, VA · Acute Care Hospital
- Clinch Valley Medical Center18 mi · Richlands, VA · Acute Care Hospital
- Smyth County Community Hospital19 mi · Marion, VA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13