Quick answers
- Where is Heartwood?
- 503 Heartwood Drive, Crosby, MN 56441, in Crow Wing County, Minnesota.
- What is the phone number of Heartwood?
- (218) 545-8500, as listed by Medicare (CMS).
- What is the Medicare star rating of Heartwood?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Heartwood been fined?
- Medicare lists no fines for Heartwood.
- What did inspectors find at Heartwood?
- In its last three inspection cycles (August 7, 2024 to August 19, 2026), Medicare lists 7 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (August 7, 2024 to August 19, 2026), Heartwood had 7 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.52 hours per resident per day; the Minnesota average is 4.27 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: August 19, 2026 — 1 health citation
Inspections in this cycle: August 19, 2026 (standard health inspection).
Show 1 citation (levels A to F, no actual harm)
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: July 23, 2025 — 2 health citations
Inspections in this cycle: July 23, 2025 (standard health inspection).
Show 2 citations (levels A to F, no actual harm)
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
Earlier cycle: August 7, 2024 — 4 health citations
Inspections in this cycle: August 7, 2024 (standard health inspection).
Show 4 citations (levels A to F, no actual harm)
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (8)
K0226 Level E
“Have horizontal exits used in accordance with safety requirements.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0751 Level D
“Have restrictions on the use of flammable curtains.”
K0914 Level D
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Minnesota | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.30 | 1.08 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.40 | 0.61 | 0.86 |
| Nurse aide hours per resident per day | 2.82 | 2.58 | 2.35 |
| Total nurse staff hours per resident per day | 4.52 | 4.27 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.90 | 3.73 | 3.43 |
| RN hours per resident per day on the weekend | 0.89 | 0.71 | 0.48 |
| Nursing staff turnover (per year) | 44.6% | 42.1% | 45.3% |
| RN turnover (per year) | 17.6% | 39.3% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 21 nursing homes: Presbyterian Homes & Services.
Legal business name: Crosby Senior Services Care Center.
Owners and managers Medicare lists (6)
| Name | Role | Share | Since |
|---|---|---|---|
| Crosby Senior Services | Direct owner | — | November 9, 2022 |
| Cuyuna Regional Medical Center | Direct owner | — | November 9, 2022 |
| Presbyterian Homes Housing and Assisted Living, Inc. | Direct owner | — | November 9, 2022 |
| Cuyuna Regional Medical Center | Management company (operational or managerial control) | NOT APPLICABLE | May 17, 2023 |
| PHS Management, LLC | Management company (operational or managerial control) | NOT APPLICABLE | May 17, 2023 |
| Presbyterian Homes Housing and Assisted Living, Inc. | Management company (operational or managerial control) | NOT APPLICABLE | January 2, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 54 |
| Average residents per day | 52.1 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Group or chain (affiliated entity) | Presbyterian Homes & Services |
| Legal business name | Crosby Senior Services Care Center |
| First approved by Medicare/Medicaid | 1980-02-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 503 Heartwood Drive, Crosby, MN 56441 |
| County | Crow Wing County |
| State | Minnesota |
| Phone | (218) 545‑8500 |
| CMS Certification Number | 245232 |
| Name in Medicare records | HEARTWOOD |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Vitality Living of Aitkin11 mi · Aitkin, MN · 2 of 5 stars
- Aitkin Health Services11 mi · Aitkin, MN · 3 of 5 stars
- Good Samaritan Society - Bethany16 mi · Brainerd, MN · 5 of 5 stars
- Good Samaritan Society - Woodland17 mi · Brainerd, MN · 5 of 5 stars
- Good Samaritan Society - Pine River27 mi · Pine River, MN · 4 of 5 stars
Nearest hospital emergency rooms
- Cuyuna Regional Medical Center0.5 mi · Crosby, MN · Critical Access Hospital
- Riverwood Healthcare Center12 mi · Aitkin, MN · Critical Access Hospital
- Essentia Health St Joseph's Medical Center15 mi · Brainerd, MN · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13