Quick answers
- Where is Hayward Post Acute?
- 25919 Gading Road, Hayward, CA 94544, in Alameda County, California.
- What is the phone number of Hayward Post Acute?
- (510) 782-8424, as listed by Medicare (CMS).
- What is the Medicare star rating of Hayward Post Acute?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Hayward Post Acute been fined?
- Medicare lists no fines for Hayward Post Acute.
- What did inspectors find at Hayward Post Acute?
- In its last three inspection cycles (February 18, 2022 to August 27, 2026), Medicare lists 35 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (February 18, 2022 to August 27, 2026), Hayward Post Acute had 35 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.83 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 11, 2025 — 9 health citations
Inspections in this cycle: December 11, 2025 (standard health inspection); December 22, 2025 (complaint investigation); May 18, 2026 (complaint investigation); August 20, 2026 (complaint investigation); August 27, 2026 (complaint investigation).
Show 9 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0562 Level D
“Provide immediate access to any resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0561 Level D
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
Previous cycle: June 27, 2024 — 7 health citations
Inspections in this cycle: June 27, 2024 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0677 Level E
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0640 Level D
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0687 Level D
“Provide appropriate foot care.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
Earlier cycle: February 18, 2022 — 19 health citations
Inspections in this cycle: February 18, 2022 (standard health inspection); November 9, 2023 (complaint investigation); January 11, 2024 (complaint investigation); January 12, 2024 (complaint investigation); March 27, 2024 (complaint investigation); April 23, 2024 (complaint investigation); June 6, 2024 (complaint investigation); June 18, 2024 (complaint investigation); August 16, 2024 (complaint investigation).
Show 19 citations (levels A to F, no actual harm)
F0693 Level E
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0638 Level E
“Assure that each resident’s assessment is updated at least once every 3 months.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0573 Level D
“Let each resident or the resident's legal representative access or purchase copies of all the resident's records.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0636 Level D
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0813 Level D
“Have a policy regarding use and storage of foods brought to residents by family and other visitors.”
F0814 Level D
“Dispose of garbage and refuse properly.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (22)
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0919 Level D
“Meet requirements for the use of electrical equipment.”
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
K0293 Level E
“Have properly located and lighted "Exit" signs.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0781 Level E
“Have restrictions on the use of portable space heaters.”
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
K0919 Level E
“Meet requirements for the use of electrical equipment.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0923 Level E
“Have proper medical gas storage and administration areas.”
E0026 Level D
“Establish roles under a Waiver declared by secretary.”
K0161 Level D
“Use approved construction type or materials.”
K0223 Level D
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0341 Level D
“Install a fire alarm system that can be heard throughout the facility.”
K0342 Level D
“Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.63 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.96 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.24 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 3.83 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.60 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.56 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 50.0% | 36.6% | 45.3% |
| RN turnover (per year) | 71.4% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 22 nursing homes: Windsor.
Legal business name: Windsor Hayward Estates LLC.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| Windsor Haysac Holdings LLC | Direct owner | 100% | June 30, 2010 |
| Antelope Holdings I, LLC | Indirect owner | — | June 30, 2023 |
| Windsor Oxford Holding Company, LLC | Indirect owner | 100% | June 30, 2023 |
| Newgen Administrative Services, LLC | Management company (operational or managerial control) | NOT APPLICABLE | June 30, 2023 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 99 |
| Average residents per day | 87.4 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Windsor |
| Legal business name | Windsor Hayward Estates LLC |
| First approved by Medicare/Medicaid | 1989-10-02 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 25919 Gading Road, Hayward, CA 94544 |
| County | Alameda County |
| State | California |
| Phone | (510) 782‑8424 |
| CMS Certification Number | 555398 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Emmanuel Post Acute Care - Hayward0.5 mi · Hayward, CA · 3 of 5 stars
- Eden Healthcare Center0.9 mi · Hayward, CA · 2 of 5 stars
- Serenethos Care Center, LLC1.4 mi · Hayward, CA · 5 of 5 stars
- St Anthony Care Center1.8 mi · Hayward, CA · 5 of 5 stars
- Bethesda Home1.9 mi · Hayward, CA · 3 of 5 stars
Nearest hospital emergency rooms
- St Rose Hospital1.0 mi · Hayward, CA · Acute Care Hospital
- Eden Medical Center3.6 mi · Castro Valley, CA · Acute Care Hospital
- Kaiser Foundation Hospital - San Leandro6.3 mi · San Leandro, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13